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Cuisinart Recalls 8 Million Food processor Blades

by on December 20, 2016
in Kitchen, News, Health and Home, Home Safety & Security, Blog :: 17 comments

Cuisinart food processor blades

The blade on the left is under recall while the blade on the right is fine.

If you're in charge of this year's holiday food prep, you'll want to do a safety check of your food processor before you get started. Cuisinart just announced it's recalling 8 million food processor blades because they can crack, causing pieces to break off in food. Cuisinart says this poses a "laceration hazard" which has already caused 30 injuries. Trust us, it's not something you want to serve with your Christmas dinner.

The recall specifically affects models with a riveted blade, giving you an easy way to tell if your model is under recall. Does your food processor blade have four rivets attaching the blade to its plastic hub? Then it's likely a recalled model.

To be certain, check the model number listed on the bottom of your food processor. Model numbers starting with the following are under recall: CFP-9, CFP-11, DFP-7, DFP-11, DFP-14,  DLC-5, DLC-7, DLC-8, DLC-10, DLC-XP, DLC-2007, DLC-2009, DLC-2011, DLC-2014, DLC-3011, DLC-3014, EV-7, EV-10, EV-11, EV-14, KFP-7 and MP-14. However, the following models are in the clear: model numbers starting with FP, model numbers ending in Y, and model number DLC-6.

If you believe your food processor may be affected, stop using it immediately and contact Cuisinart for a replacement blade. (And don't throw your old blade out just yet: Cuisinart will send you a box to safely repackage it.) You can reach the company's customer service department at 1-877-339-2534 Monday through Friday from 7:00AM to 11:00PM EST and Saturday through Sunday from 9:00AM to 5:30PM EST. If you have trouble getting through—Cuisinart's phone lines have been jammed with calls—you can also visit their recall page and fill out the information at the top of the page to register for your replacement blade.

However, if you're cooking for the holidays, this is likely to leave you without a food processor. If you have a blender, using the pulse function may work just as well, but if not you may need to look for a last minute replacement. The Hamilton Beach 70740 8-cup food processor is basic, but at $21 it may be just what you need to save the holidays — and you're likely to find the model, or similar low-price Hamilton Beach models, at your local big box retailer if you've waited to the very last minute.

Cuisinart recall page: https://recall.cuisinart.com/ (with recall form)

[Image credit: Cuisinart]



Discussion loading

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My 15 year old food processor is in the recall!

From Deanna D on December 20, 2016 :: 1:25 pm

Thanks for posting this story. My 15 year old food processor is in the recall. The online submission process for a replacement blade is very quick and easy.

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Blades shipping 2/20/2017-5/8/2017

From Deanna d on February 06, 2017 :: 8:29 pm

Received a notification from Cuisinart that the demand for replacement blades has been high and gave me a timeline e for my replacement (basically anytime between now and May)

The note is below ..... not sure if this applies to everyone.


February 4, 2017

Dear Customer,
Thank you so much for your ongoing patience as we work to get replacement blades to all our customers.  At this time, we have received an overwhelming response to the recall notice and have had to place several large orders for additional blades to be able to meet demand.  Our blades are fabricated using precise manufacturing processes, which of course means, that they take some time to produce. We are producing new blades as rapidly as possible to meet the enormous demand resulting from this replacement program.

In the interim, we want to keep you advised of the status of your Cuisinart replacement blade.  We estimate that your blade could be shipped any time between 2/20/2017-5/8/2017. 

We are doing everything possible to improve the delivery time of your blade. When it is about to be shipped, we will send you an email so you can anticipate when it will arrive to the address you indicated on your replacement blade registration.  In the meantime, you are able to use all other cutting implements and accessories that may have come with your Cuisinart food processor.

As a token of our gratitude and appreciation of your ongoing patience, please download this interactive recipe book for your use. We put this book together exclusively for those consumers impacted by the recall.

Cuisinart strives to provide you with the best service possible and if you have any questions or concerns please contact us via our email address: .(JavaScript must be enabled to view this email address)

Thank you again for your patience and we apologize for any inconvenience this may cause.

Cuisinart

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I received almost the same

From Karen DelGrosso on February 07, 2017 :: 12:15 pm

I received almost the same letter as posted above, but with no dates on when I would receive the new blade.
February 4, 2017

Dear Customer,
Thank you so much for your ongoing patience. We want to keep you advised of the status of your free Cuisinart replacement blade. Our blades are fabricated using precise manufacturing processes, which of course means, that they take some time to produce. We are producing new blades as rapidly as possible to meet the demand resulting from this replacement program.

When your blade is about to be shipped we will send you an email so you can anticipate when it will arrive to the address you indicated on your replacement blade registration. In the meantime, you are able to use all other cutting implements and accessories that may have come with your Cuisinart food processor.

As a token of our gratitude and appreciation of your ongoing patience, please download this interactive recipe book for your use. We put this book together exclusively for those consumers impacted by the recall.

Cuisinart strives to provide you with the best service possible and if you have any questions or concerns please contact us via our email address: .(JavaScript must be enabled to view this email address)

Thank you again for your patience and we apologize for any inconvenience this may cause.

Cuisinart

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Poor service

From alan sudentas on December 20, 2016 :: 8:19 pm

Called today to check my claim and was told the part would not ship until after January 4th since their wharehouse was closed until then. So much for the concern by Cuisinart. I ordered my part online and my neighbor ordered hers via phone she got hers in two days. Seven days later I called and found out that they were on vacation until the 4th of January so much for using your product for the holidays

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i can't get through

From catherine sharp on December 21, 2016 :: 1:51 pm

I have been calling the supplied number since the first recall day. There is a recording that tells me to call back or go to the website. The website just repeats the same phone number that I cannot get through on. Is there another way to communicate to get a replacement blade?

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Use the online submission form

From Josh Kirschner on December 21, 2016 :: 2:02 pm

If you click the link to the recall page (https://recall.cuisinart.com/), there is a series of question at the top you can answer to go through the online submission process and get you replacement blade.

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Try the direct web site?

From Deanna D on December 21, 2016 :: 2:04 pm

Hey Catherine—did you try the special recall Web site? I got through no problem and it looks like it’s still working—you need to input details about your food processor (model number, etc) to get the right replacement blade
https://recall.cuisinart.com

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Thanks!

From Randy on December 22, 2016 :: 8:41 am

Yes thank you very much for posting, I probably would have never seen it otherwise.  I have a 25+ year old model that I just started using…makes me wonder how much better a newer one is than this antique…..

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Got my replacement

From mosaic lady on December 23, 2016 :: 8:49 am

I got on their website;filled out the form;submitted it. Got an email acknowledgment, then received the new blade a couple of days later. Took about 2 weeks total.

I’ve had mine for over 25 years, and now I rarely use it. Much easier to get out a cutting board and chop up stuff with my chef’s knife. Plus, the cuisinart is a pain to clean.

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Yup....

From Randy on December 23, 2016 :: 9:13 am

...don’t use mine often either…really only for Pie Dough, as it makes a really easy job of putting that together by being fast and keeping the butter cold.

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Other blades

From Anne on December 29, 2016 :: 10:07 am

I have a recall model and cuisenart is replacing the chopping blade. Are the slicer and grater blades safe? I have three of them.

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There is no recall for the other blades

From Josh Kirschner on December 29, 2016 :: 12:03 pm

Cuisinart has not issued a recall for the other blades. We would assume that they would have if there were issues with those blades, as well, but we have no specific information from Cuisinart on that.

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Blade Recall

From Jake on January 12, 2017 :: 10:52 am

I ordered my replacement the day they issued the recall and still have not received one which is a bummer because in the meantime I have no food processor, obviously. While I understand 6 million blades is a large order I highly doubt all 6 million owners ordered new blades all at the same time. I’d be surprised if even 1/3 of that number has requested replacements.

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No way to find out when blades will be sent

From judith s schachter on January 13, 2017 :: 1:45 pm

I filled out the web form and received an acknowledgement but the phone is now busy and there is no chat option on the web site. I guess we will just have to hang on and hope the the replacements come through.

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Delay in Blade Replacement

From Bernice Tessier on February 02, 2017 :: 7:40 pm

I got through to the company today after submitting my request on 20 December.  I was told that there is a “backlog” and that no blades have been shipped yet.  The lady I spoke with told me that she had no idea when we can expect them.  I am a bit disappointed that a company with their reputation cannot at least send out a press release with updated delivery information.  I have been without my machine since 20 December.

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Now What?

From Constance L Parker on February 06, 2017 :: 4:38 pm

Just like Bernice Tessier, I am still waiting.  I received my recall numbers (I have two models) and have not heard one word for two months.  Now do we just wait?  I’v never received the boxes and would like to know when the new blades will be sent to us? Not impressed.

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Poor service!

From Irene on February 24, 2017 :: 1:24 pm

Just spoke with two Cuisinart representatives regarding a delivery date for the replacement blade - May June 2017.  I was told they are being hand made and when I asked where:  China.  Need I say more?  Cuisinart took the cheap way out by not going back to Japan where my machine was made but went looking for a cheaper alternative.  Meanwhile, because I use the metal blade most of the time, I have no use of an expensive machine.  So much for the Cuisinart brand name and its claim for quality products.  I am very disappointed!!

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