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How to Find the Best Home Repair Service

by on March 19, 2014
in Home Improvement, Health and Home, Tips & How-Tos :: 4 comments

Spring is fast approaching and with it comes the inevitable urge to thoroughly clean the house, organize the garage or fix that leaky toilet.

There are quite a few sites and apps that will list home professionals and even book them for you, depending on where you live and what kind of project you're looking at. It's important to use one that thoroughly checks the contractors they send to your house, as well as guarantees the work that is performed. Each service handles these things just a little bit differently.

Here's what the best services have to offer.

 

Angie's ListFor Big Projects: Angie's List & HomeAdvisor

When you're ready to hire a home pro, one of the great services to turn to has always been Angie's List. The site has built its reputation as a credible resource for researching contractors and offers the wide range of service professionals. The service, which charges a membership fee based on where you live, provides access to a list of rated local contractors and the recommendations or complaints of other users who have worked with them.

The company vets all of the reviews that come in to weed out companies trying to give themselves positive reviews or write negative ones for their competitors. The contractor also gets to respond to the reviews, allowing for a more complete look at someone's complaint. Users rate their experience with contractors on nine different points and if a company's overall score falls too low, it loses the ability to pay to rank high in user searches. Otherwise, contractors get to pay to rank higher in the listings.

Angie's List offers complaint resolution services for its members and offers a money-back guarantee on its service. Monthly and yearly rates are determined by your zip code ($3.00/month or $26.00/year for my area of Los Angeles).

HomeAdvisorWhat Angie's List doesn't provide is a way to easily get a quote. That's the benefit HomeAdvisor, previously known as ServiceMagic. The free service doesn't offer quite as many types of pros as Angie's List, but there are plenty to choose from.

You can choose to read through reviews of pros in your area or have HomeAdvisor pick for you. For the latter, you select whether you're ready to book a contractor or just researching, the timeframe of your job and then the type of home maintenance, improvement project or repairs you need. There's a box to write in the details of your project. You're then emailed estimates from three highly-rated contractors, based on the details you provided.

The contractors are rated on a 5-star system and all consumer reviews, good and bad, are posted. Pros get points for quality, customer service and value. Each contractor is screened when they apply to ensure he or she meets the state requirements for the profession.

HomeAdvisor makes its money by charging contractors for the leads generated by the site and offers complaint resolution as well.

Bothe Angie's LIst and HomeAdvisor are great for larger projects where you want to conduct research on the pros you want to use. For smaller jobs, you'll want to check out Handybook and ClubLocal.

 

ClubLocalFor Small Projects: Handybook and Club Local

If your needs are modest, Angie's List and HomeAdvisor may be too big. Two growing sites are designed to give you exactly the pro you need at the price that works for you. You just provide details on what you need done and when, and they provide the pro.

Club Local pre-negotiates discounts before the contractor even bids on your job, they allow you to set the exact time you want the contractor to come to your house and they offer a money back guarantee if you're not completely satisfied. They also complete a background check on all their contractors, require them to be licensed and insured and maintain a high customer feedback score.

The only downside to Club Local is that they offer a limited number of services and are currently only operating in San Francisco and Dallas/Fort Worth.

Handybook provides a similar service that also deals in small household jobs and is available in 25 cities across the country, including San Francisco, Dallas, New York, Boston, Chicago, Los Angeles and Seattle. Like ClubLocal, Handybook completes a background check on all of its contractors as well as a reference check and an in-person interview. 

The service also guarantees that there contractors will be 100% on time and if you aren't 110% satisfied, they will refund your money.

With all this help at your fingertips, now it's up to you to get your home in shape for the warm weather to come.

[electrician working via Shutterstock]



Discussion loading

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Don't Trust Home Advisor

From jody w on March 19, 2014 :: 11:39 am

We used HomeAdvisor for a large project.  The company we chose was local and had good reviews.

The contractor was a pain.  He farmed work out to other folks who weren’t reliable.  It took multiple attempts to get any issues that weren’t done properly resolved.  The major items were completed, but SO MANY small items were still a problem.  However, it got too bothersome and time consuming to keep calling him back. 

There are still issues like grout missing in a corner behind the door or areas painted poorly that I’ll just fix myself rather than wasting more time with this guy. 

At one point a new valve from the shower was leaking behind a wall that they closed up.  They had to cut into a new wall.  Yes, they patched it.  No, it doesn’t look perfect.  Is it a lot to expect that they check for leaks before closing up walls? I could write 10 pages about problems like this.  I’d never pick a contractor from HomeAdvisor again.

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Thanks for sharing your experience.

From Suzanne Kantra on March 19, 2014 :: 11:58 am

Thanks for sharing your experience. When researching this story we checked the Better Business Bureau listings and HomeAdvisor is rated as A+. The BBB’s job is to resolve complaints and part of a company’s BBB rating is determined by how well the company resolves issues. So if you’re not getting anywhere with HomeAdvisor, you should file a complaint with the BBB in your area, so they can facilitate the process.

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Hi Jody W. -We're sorry

From Mandy Black - HASupport on March 21, 2014 :: 3:18 pm

Hi Jody W. -

We’re sorry to hear about your experience with the contractor you chose.  We take these situations seriously and are here to help with any concerns you have.  Could you send your information over to .(JavaScript must be enabled to view this email address) and I’ll have someone follow directly up with you to see what we can do to help. 

Thank you,

Mandy Black
HASupport

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BBB

From Mitsuyo on March 20, 2014 :: 12:48 am

I’m not sure how BBB rating any type of businesses.
I’m an employee of a small business, we had received a phone call from BBB in the past whom asked to speak with the business owner. I handed it to my employer, the rep was telling him that how excellent business you’ve been operating for so many years and we’d like to rate your business for A+. It was such an honor to hear from BBB. However, to be rated A+, the rep asked him to pay for the services. If any business owners whoever want to be rated for A+, they can simply pay for the services. I don’t trust BBB rating anymore since.

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