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How to Connect JLab Audio Headphones & Earbuds to Bluetooth

by Josh Kirschner on December 12, 2023

Updated on 12/12/2023 with the latest instructions on Windows 11 and multipoint pairing.

JLab offers three basic types of headphone and earbud models, and the Bluetooth pairing process varies depending on the type of product you have. So if you're having trouble figuring out how to connect your JLab device to Bluetooth, I'll walk you through these steps for each type.

JLab Work Buds

1. Turn on pairing mode for your JLab headphones or earbuds

When you power on your JLab headphones or take your earbuds out of the case for the first time, they should go into pairing mode. You'll see a blue light flashing to indicate they're in pairing mode. If you see this, move on to step 2. 

If you don't see blinking lights, you'll need to put your headphones in pairing mode. There are three different types of devices – true wireless earbuds, wireless earbuds, and headphones – and each has its own method of turning on pairing mode.

True Wireless Earbuds (models include the Air Executive, Epic Air models, Go Air models, JBuds Air models, most Go Air models, and Open Sport)

Hold down the Multi-function button on BOTH earbuds for at least 3 seconds to turn them on and get them into pairing mode. You should see the left earbud LED turn solid white and the the right earbud LED blink blue and white to show they are ready to pair. On some models, both earbuds may blink blue and white.

Wireless Earbuds (models include Fit Sport models)

Press and hold the Multi-function button for 10 seconds. The LED will blink red and blue to indicate it is ready for pairing.

Headphones  on-ear and over-the-ear (models include Rewind models, Neon Wireless, and Studio models)

With the JLab headphones powered off, press and hold the Power button for 10 seconds. The LED will blink red and blue when ready for pairing. LED color may vary by model, and some models will also provide a verbal "hello" when ready for paring.

2. Find your JLab device on your phone or laptop and pair them

Paring with Android

Swipe down from the top of the screen. Touch and hold the Bluetooth icon to access Bluetooth settings. Turn on Bluetooth if it's off. Look for your JLab device under 'Available devices' and tap on it to connect.

Two screenshots of Bluetooth Settings. On the left you see a Pixel Bluetooth screen with the option to Pair new device circled in red. On the right, you see the Samsung Bluetooth screen with an option to Connect to the JLab Work Buds.

Pairing with iPhone and iPad

Open the Settings app and then select Bluetooth. Turn on Bluetooth if it's off. Look for your JLab device under 'Other Devices' and tap on it to connect.

Two screenshots of iOS 17 Settings. On the left, you see the main settings page with Bluetooth circled. On the right, you see the Bluetooth screen with the JLab Work Buds circled in the Other devices section.

Pairing with MacOS

On your Mac, open the Apple menu, select 'System Settings,' and then click on 'Bluetooth.' Select your JLab device from the list, then click 'Connect.'

Pairing with Windows 11

Open 'Bluetooth & devices' in Windows Settings by clicking the Bluetooth button in the toolbar and selecting 'Add a Bluetooth Device.' If the Bluetooth button is hidden, click on the Windows icon in the lower-left corner of the taskbar, select Settings, and then 'Bluetooth & devices.'

When the 'Bluetooth & devices' window opens, click 'Add device.' In the 'Add a device window, select 'Bluetooth.' Look for your JLab device in the list and click on it to connect.

Alternatively, search for “Bluetooth” in your Windows search box. When the Bluetooth & other devices window comes up, make sure Bluetooth is on then click “Add Bluetooth or other device” and select your device from the list.

Bluetooth Settings screen for Windows 11 with the Add Device button pointed out and the Windows icon and Bluetooth & devices menu option circled.

3. Confirm successful pairing

When you have successfully paired your JLab device to your phone or laptop, the LED will become solid white or stop blinking, depending on the model. Some models will also give you a verbal cue that the headphones have successfully paired

4. Use multipoint to connect headphones to a second device

JLab models like Jbuds Air Pro, Jbuds Air Sport, Open Sport, Play Pro Gaming, Go Work Wireless, Jbuds Work Wireless, and Go Work Pop support multipoint technology, allowing simultaneous connections to multiple devices. Here’s how to set up multipoint:

  1. Turn on your JLab headphones​​ and connect to the first device.
  2. Once connected to the first device, re-enter pairing mode following the instructions above.
  3. On the second device, access Bluetooth settings and select your headphones from the list of Bluetooth devices to complete the pairing process​​.

To use both devices simultaneously, you’ll need to go back to your first device and re-connect to your JLab headphones. Yes, it's kludgy, but that's how the process works. The process for re-connecting is a little different than the initial pairing process above, so follow these steps.

Read moreHow to Watch TV with Wireless Headphones

Re-connecting on Android

Swipe down from the top of the screen. Touch and hold the Bluetooth icon to access Bluetooth settings. Select your device from ‘Saved devices’ or ‘Paired devices.”

Re-connecting on iOS and iPadOS

Open the Settings app and then select Bluetooth. Find your JLab device in the ‘My Devices’ list and tap on it to connect.

Re-connecting on Windows

Click on the Bluetooth icon in the taskbar. In the ‘Devices’ window that pops up, scroll down and click on the ‘Connect’ button next to your JLab device.

Re-connecting on Mac

Open the Apple menu, select ‘System Settings,’ and then click on ‘Bluetooth.’ Select your JLab device from the list, then click 'Connect.'

5. Troubleshooting your Bluetooth connection

If you have followed the steps above and your device still isn’t pairing, try clearing your existing paired devices on your phone or laptop and re-pair to your headphones or headset. If this doesn't work, get more ideas in our detailed guide on how to fix Bluetooth pairing problems.

[Image credits: Techlicious]

Josh Kirschner is the co-founder of Techlicious and has been covering consumer tech for more than a decade. Josh started his first company while still in college, a consumer electronics retailer focused on students. His writing has been featured in Today.com, NBC News and Time.


Topics

Music and Video, Headphones, Tips & How-Tos, Tech 101


Discussion loading

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From Brian Berman on June 04, 2020 :: 1:35 am


I tried resetting my J lab executive air earbuds due to there being cuts in the audio while using them (I’m less then a foot away from the device so that problem should not happen. After i tried resetting the earbuds i put them back on 3 minutes after I put them on the right earbud said ready to pair while the left earbud only said hello and never said earbuds joined. I had that prob before so i tried resetting them again. The problem still occurs. It audio cuts was annoying but problems like this should not happen from $60 earbuds. This the reason why every other brand makes it so you can use either earbud separately or you can use that both at the same time. But with these earbuds it’s either you can use the right one or you can use both of them.thats a problem because if you loose only thr right earbud you can’t use the earbuds at all. Back to my main problem. My earbuds won’t connect to each other and the right one won’t even connect to a device that it has already been used on. Please help me before i go back to just using wired earbuds and a dongle.

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From Brian Berman on June 04, 2020 :: 1:41 am


Maybe my earbuds need to be replaces. As they do have a life time warranty maybe i should just have them replaced. If i don’t get a response with in 1 week i will be doing that

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From Brian Berman on June 04, 2020 :: 1:45 am


After forgetting the Bluetooth earbuds on my mobile device they didn’t re appear in other devices. Also i tried using my friends phone to see if it was just my devices (both on iOS) and when i tried pairing to he and iOS device they showed right up.

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From Brian Berman on June 04, 2020 :: 1:47 am


The left earbud still does not join with the right earbud i don’t know what else to do I’ve tried it all

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From John Wartgow on September 02, 2020 :: 2:00 pm


I cant get my earbuds to pair to my chromebook and when it does it is very staticky and disconnects right away

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From Claudia Salmeron on November 13, 2020 :: 10:18 pm


I cannot get both to pair. Only one works at a time.

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From Jarod on December 26, 2020 :: 2:40 pm


Left earbud will not pair with anything right pairs fine. Keeping one of these earbuds in is like wrestling 3 chimps covered in grease. Very nice earbuds just arent practical

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From Sherry Hall on January 11, 2021 :: 8:56 am


Once - and I’m not sure which machination worked - I was able to get my Airsport True Wireless to appear as a bluetooth item on my samsung galaxy S8.  But now - nothing seems to work.  Please help.

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From Bill on March 24, 2021 :: 8:03 pm


Are the StudioANC wireless headphones able to connect to a Samsung tv via the Bluetooth?

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From Josh Kirschner on March 25, 2021 :: 8:05 am


The JLab Studio ANC headphones should be able to connect to any Bluetooth audio device, including your Samsung TV. Just be aware that not all Samsung models have built-in Bluetooth.

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From Hinandez simmona on April 11, 2021 :: 9:31 am


Hey everyone. I have some Jlab Neon BT wireless headphones. About a week or 2 they just want charge. Don’t know if its because of charging ports or connecting USB charging wires. But theses are my headphones….they have lasted longer than any other ones I have had. Can someone help with any suggestions

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From Thomas Freeman on April 12, 2021 :: 8:58 am


I have a set of your headphones they always connected I charged them now they won’t connect

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From Honandez Simmons on April 17, 2021 :: 2:38 pm


I finally got my headphones to charge. Had to buy a new cord. However whenever my headphones didn’t connect I had to restart phone…if that didn’t work then I would forget device and redo process of connecting new device and it would work everytime…..hopefully that helps

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From Lin Peiquan on June 21, 2021 :: 7:17 pm


He’s Like one dark and one light My Left is Dark event I try everything is still not work and I reset so much time still not work So I need help :(

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From Sandy on July 17, 2021 :: 10:37 pm


I got 2 JLAB studio pro head phones, my main reason was to use on the plane for my husband and I can watch a movie in my tablet.  Keep trying and it’s not working

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From Raymond martinez on August 31, 2021 :: 10:53 am


What do I need to connect the J Lab headset to the TV that is non-smart thank you very much

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From Elizabeth Barrow on November 18, 2021 :: 12:39 am


The sound from my new JLab earbuds is not in synch with what I’m watching on my Android phone. It is highly annoying when there is dialogue or singing. How do I fix this?

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From Dallas Harvey on December 27, 2021 :: 3:04 am


jlab jbuds air.
wavlink bluetooth csr 4.0 dongle.
Windows 7 home 64 bit desktop.

following every step in manuals, support guides, and such, i always bump up against the jlab jbuds air properties-services. its blank… nothing to select.

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From Kathryn Fiffin on February 08, 2022 :: 12:42 pm


My head set is paired I cxan hear the phone ring but no one can hear me?  Please Haelp

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From Fat-j Dailey on April 27, 2022 :: 2:48 pm


It keeps telling me when I go on the app to Connect device in settings but my Bluetooth and everything is connected to the headphones so I don’t understand why the app keeps telling me to Connect in settings when it’s already connected and I done and I done got everything to allow the permission thing and still nothing

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From William on September 20, 2022 :: 1:14 pm


When trying to raise volume it changes the vidro to next one, bit no sound change to louder????
Did on first use?,,,

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From Joan Kash on October 08, 2022 :: 9:33 am


I bought jlab retro over the ear earphones and they paired perfectly with my Iphone however not apple tv.  For some reason when i go to bluetooth the tv cannot ‘see them.  What would they be called on the apple tv list of devices? Any suggestions?

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From Glenda Rodriguez on November 07, 2022 :: 8:45 pm


I’ve followed the instructions, seen the videos and I am not able to set up my headset to answer calls by pressing the little button for answering calls.
I use these for work and I really need to set them up.
thank you.

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From Rick Sencer on December 30, 2022 :: 8:11 pm


Hi Josh:
I want to be able to use my Jlab pop earbuds on an airplane. I bought a blue tooth adaptor which has a male connector to plus into the headphone jack of the airplane. Since this adaptor has no actual screen to view I cannot figure out how to make it work with my Jlab pop earbuds. I saw that someone bought the same adaptor as me from Five Below and used them on a plane. Please advise the best way to hook these earbuds to this bluetooth eneabling devise so I don’t have to carry wired earbuds on the plane. PS: Ia m able to view this adaptor on my iphone so I know it is working.Thanks,
Rick

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From Josh Kirschner on January 02, 2023 :: 8:28 pm


If you put both the transmitter and your headphones in pairing mode, they should pair automatically. If your headphones are already paired to your phone, you should turn the Bluetooth off to keep the headphones from pairing to the phone, first.

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From Anne on March 22, 2023 :: 1:50 pm


I did just what you said and my earbuds showed up on 10 seconds on my laptop Bluetooth connection window. Yay. Thanks for your post. it made my day.

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