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Amazon Prime refund jumps to $200 for millions of customers

by Suzanne Kantra on September 18, 2026

Amazon Prime delivery box with branded packing tape sitting on a doormat outside a front door.

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Amazon Prime customers who missed out on an earlier refund now have a shot at a bigger payment, and more people are about to qualify. The Federal Trade Commission announced that it's expanding who can collect money from its $2.5 billion settlement with Amazon, and raising the maximum payout from $51 to $200.

The money comes from a settlement Amazon reached with the FTC in September 2025 over claims that the company made it easy to sign up for Prime and deliberately hard to cancel. Amazon has already sent out more than $845 million to customers who qualified under the first round of payments.

That first round covered Prime members who used fewer than 10 Prime benefits – things like free shipping or Prime Video – during any 12-month period between June 23, 2019 and June 23, 2025, and capped their refund at $51. Starting October 1, the FTC is opening payments to customers who used between 11 and 20 benefits in that same window. Now, both groups can receive a supplemental payment by April, 2027 that brings their total to as much as $200.

FTC Bureau of Consumer Protection Director Christopher Mufarrige said the "revised order will ensure more consumers who were harmed by Amazon's deceptive enrollment and cancellation practices benefit from the FTC's historic settlement."

There's no form to fill out and no deadline to track. If you're eligible, Amazon sends the payment automatically by check, PayPal, or Venmo, so the only thing to do is watch your mail, email, and payment apps between now and next spring. If you already received the original $51 payment, hold onto it: the additional $149 shows up later as a second payment.

If you've moved or switched PayPal accounts since 2025, this is a good moment to double-check the mailing address and payment details on file with Amazon, so a payment you're owed doesn't get sent somewhere you can no longer access.


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