Tech Made Simple

Hot Topics: How to Fix Bluetooth Pairing Problems | Complete Guide to Facebook Privacy | How to Block Spam Calls | Snapchat Symbol Meaning

We may earn commissions when you buy from links on our site. Why you can trust us.

author photo

Best Buy Customer Data Violated

by Josh Kirschner on June 09, 2011

Our friend Gary Merson over at is reporting that the Best Buy customer database has either been hacked or corrupted, resulting in customer shipping addresses being changed. According to Gary, when he logged into his Best Buy account, he noticed that his shipping address had been changed to a stranger in Texas (Gary lives on Long Island, NY). If he had purchased a product without noticing the change, his order would have been shipped to that person.

Best Buy changed customer data

A customer service representative at Best Buy was aware of the issue and said the customer database problem was not due to hacking, but was "corrupted by a glitch which caused customer data to be intermingled."

This problem comes on the heels of a massive data breach back in April with Best Buy's email marketing provider, Epsilon. At the time, Best Buy and others claimed that only email addresses and names were stolen. Is it possible passwords were also stolen that would allow access to accounts?

So far there is no official word from Best Buy corporate on the real cause or why customers have not been notified.

I recommend that any Best Buy customers check their shipping information to make sure that it is correct and change their Best Buy passwords as an extra precaution.


Health and Home, News, Home Safety & Security, Blog, Shopping

Discussion loading


From Phil Stock on June 13, 2011 :: 11:40 am

Same thing happened to me, except the ship to address was a salesman at Best Buy, the same one I bought my dishwasher from, either very dumb or a genuine error. I spoke to the manager of the store who insisted this guy had been with them for years and was good, so I gave them the benefit of doubt, but having read this: I’m not so sure.


New Articles on Techlicious

Home | About | Meet the Team | Contact Us
Media Kit | Newsletter Sponsorships | Licensing & Permissions
Accessibility Statement
Terms of Use | Privacy & Cookie Policy

Techlicious participates in affiliate programs, including the Amazon Services LLC Associates Program, which provide a small commission from some, but not all, of the "click-thru to buy" links contained in our articles. These click-thru links are determined after the article has been written, based on price and product availability — the commissions do not impact our choice of recommended product, nor the price you pay. When you use these links, you help support our ongoing editorial mission to provide you with the best product recommendations.

© Techlicious LLC.