How-To
Find Online Tech Support for your Computer
If you don’t feel comfortable maintaining your own computer or need help with a difficult problem, there are some excellent online professional support services that will do the work for you. These services use a special application to connect to your computer remotely, so all you need to do is sit back and watch (okay, may you have to help a little, but they’ll hold your hand through the process). None of these comes cheap, but almost all have money back guarantees and a wide range of service options.
HiWired is highly rated by PC Magazine. Asking HiWired to solve a problem costs $89.00, while a full “PC Restoration” costs $129.00. HiWired also has support options for cell phones, digital cameras and other peripherals. And it comes with a full, money-back guarantee. Supports iPhones but doesn't support Macs. www.hiwired.com.
Norton Premium Services provides a basic PC tune-up for a one-time fee of $69.99. This promises to resolve some of the most typical causes of slow startups and poor application performance. www.symantec.com/norton/support/premium_services.
PlumChoice is highly rated by both PC Magazine and Laptop Magazine. It has a number of pricing plans, including a comprehensive monthly subscription for $24.95 (plus $65 set-up fee) that provides support for digital cameras, cell phones and other electronic devices. PlumChoice is also one of the few services that support Macs. www.plumchoice.com.
Support.com provides both one-time and subscription support options, with a money-back guarantee. A six month subscription for unlimited support is $19.99 a month (plus $30 set-up fee) and includes support for digital cameras, cell phones and other electronic devices – a very good deal. No Mac support. www.support.com.
Comments