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How to Check Your Amazon Gift Card Balance

by Suzanne Kantra on November 07, 2023

Updated 11/7/2023 with new mobile app instructions and screenshots

I am constantly receiving Amazon gift cards as a thank you from various people, which I love because I know I will be able to redeem them quickly. But sometimes the cards don't have an amount printed on them, so I'm not really sure what I'm getting. And with various cards going in and purchases going out, I'm never going to simply remember what my remaining gift card balance is on my Amazon account.

Fortunately, there are easy ways to determine both the value of card and your remaining account balance using either the Amazon app on your phone or through in your browser. I will walk you through the simple steps for answering both these questions.

How Amazon gift cards work

Whenever you receive an Amazon gift card - whether a physical card or ecard through email - it will have a unique code associated with it. When you redeem an Amazon gift card, the money is applied to your overall gift card balance on Amazon.

If you have money in your gift card fund, Amazon will automatically use the gift card balance for your purchase. So when you're shopping on Amazon, you don’t have to remember to use your Amazon gift card (unlike using Visa or Amex gift cards on Amazon).

And if you want to save your gift card funds for specific purchases, you can opt out of using your gift card money. In the “Choose a payment method” section when checking out, click on "Change" or "Change a Payment Method," and scroll down and uncheck or toggle off “Use your gift card balance.”

All this makes Amazon gift cards very easy to use and manage as a payment method.

Hand holding an Amazon gift card with the Amazon smile logo.

How to check your Amazon gift card account balance

To check the balance of your Amazon gift cards via your web browser

  1. Go to
  2. Go to your Accounts page (Select Account & Lists and then Account from the dropdown on the upper right).
  3. Select Gift Cards.

On this page, you will see your “Gift Card Balance” and your “Gift Card Activity.” In the “Gift Card Activity” section, you can see all gift cards that have been claimed and when gift card funds were applied to purchases.

Amazon website screenshot of the Gift Card Balance screen showing a balance of $0.00, the option to reload your balance or redeem a gift card, and a list of gift card activities including purchases and redeeming gift cards.

To check the balance of your Amazon gift cards through the Amazon app on your phone

  1. Open the Amazon app.
  2. Select the Account icon (person icon) in the bottom navigation bar.
  3. Scroll down to the section Gift Card Balance to see your balance.

Two screenshots of the Amazon app. On the left is the home page with the Account icon circle. On the right you see the Account screen with the Gift Card Balance screen showing a $0.00.

If you tap on “Gift Card Balance," you can see when you claimed your gift cards and when you used gift card funds to make a purchase.

Screenshot of Amazon website showing the checkout page with a $5.00 Amazon gift card balance being used in the payment method and the $5.00 deducted from the total price. The Change option in the payments section is pointed out.

How to check the amount of an unredeemed Amazon gift card

Amazon will not let you check the gift card balance on an unredeemed gift card; you have to either call Amazon customer service at 888-280-4331 or redeem the gift card.

To redeem your Amazon gift card using your browser

  1. Go to
  2. Go to the Accounts page. (Select Account & Lists and then Account from the dropdown on the upper right).
  3. Select Gift cards.
  4. Select Redeem a Gift Card.
  5. Enter your gift card number in the Enter Claim Code box and select Apply to your balance.

Amazon website Redeem a gift card page with a box to input your code and a button to the right to apply to your balance. Below is the Current Gift Card Balance which shows $0.00.

To redeem your Amazon gift card through the Amazon app on your phone

  1. Open the Amazon app.
  2. Select the Account icon (person icon) in the bottom navigation bar.
  3. Scroll down to the Gift Card Balance section and select Redeem Gift Card.
  4. Enter your gift card number in the Enter Claim Code box and select Apply to your balance.

Two screenshots of the Amazon app. On the left, there is the Account screen with Redeem Gift Card circled in red. On the right is the redeem a gift card page showing the current balance of $0.00, a button to use your camera to scan your claim code, a box to input your code and a button to apply to your balance.

[Image credit: Amazon gift card via BigStockPhoto, screenshots via Techlicious]

For the past 20+ years, Techlicious founder Suzanne Kantra has been exploring and writing about the world’s most exciting and important science and technology issues. Prior to Techlicious, Suzanne was the Technology Editor for Martha Stewart Living Omnimedia and the Senior Technology Editor for Popular Science. Suzanne has been featured on CNN, CBS, and NBC.


Tips & How-Tos, Shopping

Discussion loading


From Jim on February 02, 2021 :: 7:33 pm

Everything I have seen on the Internet, including tells how to view the value of an Amazon gift card THAT HAS BEEN UPLOADED to an Amazon account (whether redeemed or not), but not how to simply find out the value of a gift card that was purchased for someone else.  This is easy to do with store gift cards, but for some reason Amazon seems to require that the gift card be uploaded into your account in order to give you the balance on the card (whether or not your intention is to redeem it at that time).  How can I find out the value of an Amazon gift card that belongs to someone other than me without being required to upload it to my Amazon account?



From Suzanne Kantra on February 03, 2021 :: 6:52 pm

The only way to check the amount on an unredeemed Amazon gift card is to call customer service. Go to this Amazon page ( and click on the link to have them call you (the chatbot can’t help with this). You’ll have to read them the redeem code and they can tell you how much the card holds.



From T on May 13, 2021 :: 6:38 pm

In answer to Jim, you provide a link but the link simply opens the Amazon sign on page and there is no link as you state to “have them call you.” I have searched the Amazon site to find a way to do what Jim asks about, and even when I click on their “Contact Us” link, it simply opens the sign on page. For such a seemingly simple task, Amazon makes this extraordinarily difficult. How does a person actually confirm the value of Amazon gift cards as Jim asks?



From Josh Kirschner on May 13, 2021 :: 9:12 pm

Follow the link, sign in to Amazon (if you’re not already) and you’ll see the options have them call you.


From T on May 14, 2021 :: 12:23 pm


And if you do not have an Amazon account, how do you check the value of the gift card? Where is the option to call their customer service or use an alternate method for obtaining the information without an account? Not everyone has or wants to create such an account.


From Josh Kirschner on May 14, 2021 :: 4:49 pm

Can you give me the situation for why you would want to know the balance of an Amazon gift card but you don’t want to have an Amazon account, which is the only place you could use that gift card?

In any case, if you don’t want to create an account, you can ask someone you know who has an account (which is likely most people you know) to check the card for you.


From T on May 19, 2021 :: 3:14 pm

A situation? Very easy. If a person receives gift cards, wants to give them to others, and would like to confirm their actual value prior to giving them as a gift.

Based on the lack of finding a way to accomplish what I ask about, I assume Amazon provides no way to validate the value on their gift cards without creating an account which, again, some people would prefer not to do. This is poor customer service on the part of Amazon in an era when people have options for gifting.


From Kyaw bee on February 21, 2021 :: 4:00 pm

How to check a balance amazon gift card



From John wesley on December 05, 2022 :: 2:49 pm

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From Poopy on March 16, 2021 :: 7:48 pm

I love this!!!



From Dan on September 16, 2021 :: 7:09 am

So I just ran into this “gift card” business with Amazon when I returned something and expected to see a credit on my Amex card.  Instead it was put into my “gift card” account which is something I never signed up for and was not alerted to.  The money that I expected back was applied to other purchases but in the meantime Amazon had it to use and it made tracking the purchases on my credit card statement much more difficult because the amount of purchase was not the same due to the application of the “credit” in the gift card account I have that I did not want.  And, apparently, there is no way to opt out.  Therefore I will never buy clothes or anything else through Amazon if I have the slightest chance of having to return them. I think the whole think is sneaky.  Amazon is an amazing company but this “gift card” business makes for bad customer relations.  I spent a considerable amount of time fig it out and I am not happy about it!!!



From Josh Kirschner on September 16, 2021 :: 12:38 pm

When you return an item on Amazon, you’re given a choice of either a refund on your original form of payment OR an Amazon gift card credit on your account. The benefit of the gift card is that the money will appear in your account much sooner (I’ve seen it when the item gets scanned for return shipping). With the credit card refund, it can take a few days longer. And with a debit card, even longer than that.



From Dan on September 16, 2021 :: 1:34 pm

Maybe I missed it but I certainly don’t recall having the opportunity to make a choice about a refund or a deposit to a “gift card” account.  I certainly know I would not have chosen the later.  If I have another “refund” situation I will look for it because I don’t want my money just sitting there for Amazon’s use until I have to buy something else.



From Shaun Clay on March 05, 2023 :: 11:28 am

I have peeled off the top of the gift card only to find 3 numbers not readable. Who do I need to contact or how do I redeem



From Jennifer Johnston on June 18, 2023 :: 4:39 pm

How do I know if my friend put it in her account



From Md.Mahafujur Rahaman on February 27, 2024 :: 2:33 pm

is it possible to cash via bank??


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