Tech Made Simple

Hot Topics: How to Fix Bluetooth Pairing Problems | Complete Guide to Facebook Privacy | How to Block Spam Calls | Snapchat Symbol Meaning

We may earn commissions when you buy from links on our site. Why you can trust us.

author photo

Find Online Tech Support for your Computer

by Josh Kirschner on May 11, 2009

If you don’t feel comfortable maintaining your own computer or need help with a difficult problem, there are some excellent online professional support services that will do the work for you. These services use a special application to connect to your computer remotely, so all you need to do is sit back and watch (okay, may you have to help a little, but they’ll hold your hand through the process). None of these comes cheap, but almost all have money back guarantees and a wide range of service options.


Topics

Computers and Software, Computer Safety & Support, Tips & How-Tos

HiWired is highly rated by PC Magazine. Asking HiWired to solve a problem costs $89.00, while a full “PC Restoration” costs $129.00. HiWired also has support options for cell phones, digital cameras and other peripherals. And it comes with a full, money-back guarantee. Supports iPhones but doesn't support Macs. www.hiwired.com.

Norton Premium Services provides a basic PC tune-up for a one-time fee of $69.99. This promises to resolve some of the most typical causes of slow startups and poor application performance. www.symantec.com/norton/support/premium_services.

PlumChoice is highly rated by both PC Magazine and Laptop Magazine. It has a number of pricing plans, including a comprehensive monthly subscription for $24.95 (plus $65 set-up fee) that provides support for digital cameras, cell phones and other electronic devices. PlumChoice is also one of the few services that support Macs. www.plumchoice.com.

Support.com provides both one-time and subscription support options, with a money-back guarantee. A six month subscription for unlimited support is $19.99 a month (plus $30 set-up fee) and includes support for digital cameras, cell phones and other electronic devices – a very good deal. No Mac support. www.support.com.


Discussion loading

gravatar

From Kathy Honn on December 26, 2013 :: 7:20 pm


I wanted to alert you to a “scam” company. I purchased a package from “Uniblue”, a registry cleaner kit for $34.99. This is supposed to have a money back guarantee within 60 days, but after trying to speak to foreign only representatives, I’m sure I won’t be getting any money credited to me.
Ever since I registered & supposedly “cleaned” my computer, it’s been running slower & some of my passwords are gone from sites I’ve tried to get into. They claim it’s a computer problem, but everything was just fine before they took control of my computer & “make it faster”! What a joke!!!
This is is a total scam & I intend to let everyone I possibly can know about them. I knew you would be interested since you have such a helpful site, use them at your own risk. My first clue was the 60 day money back guarantee…LOL. That should have told me all I needed to know before purchasing this. I have learned a hard lesson and hope to keep others from being scammed.

Reply

gravatar

From Josh Kirschner on December 27, 2013 :: 11:01 am


As a general rule, I recommend people avoid so-called “registry cleaners”. While they may have limited performance benefit for old Windows XP computers, they offer little to no performance benefit for Windows Vista onwards. And making changes to the registry has the potential to seriously damage your Windows installation, which could cause programs not to operate properly or stop the PC from booting altogether.

The good news is the Uniblue appears to be a “real” company, so you may actually get your money back. In the meantime, I would file a dispute with your credit card company.

Reply

gravatar

From ROBERT on September 20, 2022 :: 11:04 am


NEED HELP WITH MY PC

Reply

Home | About | Meet the Team | Contact Us
Media Kit | Newsletter Sponsorships | Licensing & Permissions
Accessibility Statement
Terms of Use | Privacy & Cookie Policy

Techlicious participates in affiliate programs, including the Amazon Services LLC Associates Program, which provide a small commission from some, but not all, of the "click-thru to buy" links contained in our articles. These click-thru links are determined after the article has been written, based on price and product availability — the commissions do not impact our choice of recommended product, nor the price you pay. When you use these links, you help support our ongoing editorial mission to provide you with the best product recommendations.

© Techlicious LLC.