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5 Tips for Getting More out of Gmail

by on October 23, 2014
in Tips & How-Tos, Computers and Software, Software & Games, Tech 101 :: 23 comments

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Gmail is a comprehensive, powerful email program, but it can be confusing, even for those like me who’ve been using it since it launched in Beta in 2004. That's because Google likes to add new features to improve the way it works. Some changes are welcome, like the tabs feature that sorts incoming mail into types of mail. Others may streamline the look, but hide basic options, like changing the subject on an email reply. So I've pulled together the five features I find most useful in the current iteration of Gmail. 

Adding a calendar entry from Gmail

If you get a lot of invites in your email–whether they’re for social events or just plain old work meetings–it’s now easier than ever to add them directly to your Google calendar from an open email. Look for any dates or times in the email and you’ll see dashes appear under those words. Click the date and you’ll get a prompt asking if you want to “Add to Calendar.” Clicking yes shows you your calendar for that date with the event filled in. You can change the date and time and name of the event, before adding it to your calendar. Google also includes a link back to the original email right in your calendar entry.

Gmail calendar entry

If Google hasn’t identified a date or time within an email, you can still add the entry without leaving your email. With the message open, click the “More” drop-down menu on top of the email. Select “Create event” and your email message will show up in the description section. You can then edit and enter details and click “save”.

Adding a person’s info to your contacts

One of the things I love about Gmail is the ability to easily update a person’s contact information right from within an email. It’s just a little tricky to find this option. In an open email, scan over to the right, just above the ads. This is where you see the option to chat with, email or start a video call with this person.

Adding a contact from gmail

Next to those icons is a little downward-pointing arrow that gives you more options if you click it. The top option is “Add to contacts” or "edit contact details," if you have the person already in your address book. Before you click that, copy any info from that person’s signature that you want to paste into their contact entry. Now click edit contact details and you’ll see that person’s name and email address auto-populate in the proper fields. Paste the extra info like phone number and address into the notes field for easy access while you're editing the contact information. All changes are saved automatically.

Once you’re done, simply hit the back button on your browser to go back to your email.

Sorting and labeling incoming email

One of Google’s recent “improvements” to Gmail is customizable tabs which separate incoming email into categories; Primary, Social and Promotions. Primary is email sent specifically to you, or that you mark as important. Social is email from social networking sites like LinkedIn, Pinterest and Facebook. Promotions is where I find my Groupon emails and other newsletters that I subscribe to. I like this system because it lets me scan my inbox and see what needs tending to first. Then I can go through my LinkedIn updates and ultimately see if there’s a good neighborhood restaurant on Groupon.

The problem with this is some emails which are sent to multiple users, may wind up in the Promotions tab, leading you to believe they’re unimportant – or worse, spam. For instance, the Techlicious Newsletter appears under my Promotions tab, so I don’t see it when first perusing my email in the morning.

It’s easy enough to train Gmail to send items to the proper tab. To move the newsletters and emails that are important to you, simply drag them to the tab you want them to appear in. For instance, I dragged the Techlicious newsletter from the Promotions tab and moved it to my Primary tab. Google asked “do this for future messages?” Clicking "yes" taught Google to send it to my Primary tab the next time. Another option is to right click on the message in your inbox. You’ll get an option to move it to any of the other 2 folders, or archive or delete it.

You can customize these tabs to your liking. Click the + sign all the way to the right of the tabs and you’ll be given the option of adding Updates and Forums as folders. You'll be given a preview of email senders from your own inbox that will be sent to each tab. Play around with this feature and choose what works best for you.  If you can’t stand the idea of emails being sorted into folders, use this feature to de-select everything but Primary and all of your emails will appear in one folder.

enabling tabs in gmail

Creating and using filters

While we’re on the subjects of sorting emails, it’s really important to know how to create filters for certain types of emails. You can use a filter to label, archive or even delete emails without them ever seeing the light of day in your inbox.

To send non-priority updates, like deals from a favorite retailer,  to a folder where you can find them if you want to, open the email and click the more button on top of the screen.

more button in Gmail email message

Now click “Filter messages like these.” You’ll see a pop-up window with the email address of the sender already filled in. Now select “create a filter” and you’ll see a box with different options. I generally select Skip the Inbox (archive it) and then apply a label, like LinkedIn or Facebook.

Gmail filter options

Now, when those messages come in, they’re automatically archived and sent to specific folders that I can peruse when I have time. You can also use filters to mark items important, or have email from a specific person – like your boss or your spouse – get sorted into a folder of its own.

Changing the subject line in a reply

This is a question I get asked all the time: “How do you change the subject line in an email reply?” Often, someone will reply to an earlier email I’ve sent, and include brand new information on an entirely different topic than the original exchange, but the subject line doesn’t reflect that.

To change or update the subject, click reply in an open email and you’ll see that downward-facing arrow next to the reply arrow. Click that and you’ll see options to either reply, reply all, forward or edit subject.

change subject in Gmail reply

Could they have buried that feature any deeper? Now, you can delete, or write URGENT or New Info or whatever else you might want to add to the subject.

What are your favorite Gmail tips and tricks? Let us know what you found, or if you have any Gmail questions we can answer.

[This post has been updated 10/22/2014.]


[smiling woman with laptop via Shutterstock]

Discussion loading

Tabbed Inbox and Inbox Sections: Mutually Exclusive

From Geoff on October 24, 2013 :: 11:14 am

I’m posting this to save others the frustration I experienced discovering it the hard way.

When I configured my Inbox to use the new tab feature, the Sections disappeared (Important and Unopened, Starred, Everything Else, etc.)  My testing showed that the two features are mutually exclusive.  If you implement Tabs, you can’t get the sections anymore—the Settings..Inbox dialog changes to only show the Tab configuration.

Personally, I find the older classification system much more useful.  All the junk falls into Everything Else once I train Gmail what to flag as Important and Starred.  First thing in the morning, I go to Everything Else and delete 99% of the unopened items.  The other two sections prioritize things nicely.


Switching between in-box types

From Linda on October 24, 2013 :: 7:11 pm

I switch back and forth, depending on what I am looking for and how much time I have. Two ways to do that:
1. Just hover over “Inbox” and click on the down-arrow to the right to select “important first” “Unread first” etc. 
2. Click on “Settings” (the gear in the upper right), and choose “Configure Inbox” (in the middle).  You can uncheck the tabs to show just primary, which is the old way.


Priority Inbox

From Tony on November 30, 2013 :: 8:23 pm

what you refer to as “the older classification system” was actually an option called Priority Inbox. The old default Inbox was actually just a straight list in chronological order with no separations.


'Sorting' versus Sorting

From Marilyn on November 22, 2013 :: 11:43 am

In the October 23, 2013 article titled ‘5 Tips for Getting More out of Gmail’ Andrea Smith addresses, what she called ‘Sorting and labeling incoming email’.  Her instructions do not address sorting, but what is really known as ‘filing’. Using Gmail’s customizable tabs that separate incoming email into categories is ‘filing’.
SORTING, on the other hand would allow you to sort your mail by date, subject, sender, flag(type), etc.
This is a feature that Gmail is seriously lacking in my humble opinion.


Adding a calendar entry from

From Tony on November 30, 2013 :: 8:42 pm

Adding a calendar entry from Gmail doesn’t work for me by date recognition. Does the incoming email have to be from Gmail as well?


A suggestion to improve gmail

From Denis Duvauchelle on February 04, 2014 :: 7:55 am

I really enjoyed your article. I wondered if you’d be interested in something my team and I are developing. It’s a gmail extension that assists in organizing the info in emails before even sending it (tasks, questions, votes etc.). Check it out!


Folks, thanks a lot for

From Josh Trenser on February 10, 2014 :: 4:56 am

Folks, thanks a lot for these tips!!! I am using Gmail daily so this will help me a lot in my work.


Thanks Andrea

From Glenn David on February 27, 2014 :: 1:48 pm

Recently when Gmail introduced priority tabs then from that day I stopped using my other Yahoo account. Now I love Gmail the most smile


Is there a way to UN-link Gmail responses?

From Jan on March 16, 2014 :: 12:25 pm

I am new to this, so pardon me if the topic has already been covered here. One VERY frustrating and ANNOYING feature I can’t stand about Gmail is that there seems to be no way to UN-link mails from each other. For example, if I send or receive a mail to/from multiple users, and I get a response from several people, the mails are all “linked” together if they are forwarded. You cannot DELETE the prior responses just by highlighting and deleting the content. (this is easily done in MS Outlook) It STILL shows up in the mail you send; I tested it by sending to myself or a friend to see. You also can’t remove the other mails by changing subject. So you have to be VERY careful about what you send to someone if you don’t want other comments to be seen in the mail. I have contacted Google about this in their “help” section and got no response EVER. Hopefully, someone out there knows what I’m talking about and can tell me how to resolve this problem. Thanks!


Unlinking conversations

From Elsee Sea on May 13, 2014 :: 10:32 am

To the user above asking for “unlinking conversations”, go to settings, & in the General tab, turn off “Conversation view”


Gmail Labs

From Mothi Venkatesh on June 14, 2014 :: 12:02 am

Hello Mam! you enriched my way of using my Gmail more efficiently, can you please explain bit more about Gmail Labs? Waiting for your response.


How do you contact Gmail support?

From Ken Sanford on October 23, 2014 :: 12:33 pm

Is there a telephone number or email address to contact a support person at Gmail?  I am having a problem, where, in the middle of viewing emails, it says my password is incorrect.




Use the help center

From Josh Kirschner on October 23, 2014 :: 4:43 pm

Google has a help center for support with Gmail and other applications:

If you can’t find an answer to your issue, there’s a link to the Help Forum in the upper right corner where you can post your issue.

From the sound of what you’re describing, I would guess that it is an issue with cookies on your side, rather than Gmail. Hopefully, you’ll find the answer.


Ken,There's no live support for

From Tony on October 25, 2014 :: 6:26 pm


There’s no live support for users of the free Gmail accounts. That’s reserved for paying Google Apps customers.

Meanwhile you can ask a question on the Help Forum and someone will be able to assist with your problem.


Good luck on finding a human at Gmail!

From Matt on October 23, 2014 :: 2:38 pm

Ken, these systems are designed to remove any human contact from the experience. You are worth about $7 a year to them in ad revenue; the only way that works is to scale it to the millions and remove any recurring expenses (human’s) from the balance sheet!


Adding a calendar entry from email

From Matt on October 23, 2014 :: 2:41 pm

Also doesn’t work for me..I’ll have to play around with “settings” to see if it can be added.



From Julian Brandt on October 24, 2014 :: 8:21 pm

How do I delete all mail in Gmail


Change subject in Inbox

From Karen on October 25, 2014 :: 4:10 pm

I KNOW how to change the subject when forwarding an email but cannot find how to change the subject in an email I’ve received and just want to keep with a more relevant subject line. Please tell me there IS a way and what it is!  Thanks.


Karen,This is not possible in

From Tony on October 25, 2014 :: 6:28 pm


This is not possible in webmail. If you were reading your Gmail through an email client program such as Microsoft Outlook or Mozilla Thunderbird, this functionality would be available.


Changing subject line on received email

From Nancy on May 06, 2017 :: 12:59 pm

Karen, I realize it’s been 2.5 years since you asked a question about changing the subject line on an e-mail you’ve received in Gmail, but hopefully this will still be helpful to you or someone else.

There is a way to do it… what you need to do is forward the message to yourself, meaning to the same Gmail address that you’re looking at. When you do that, it does allow you to change the subject line just like you would if you were forwarding to another person. The downside is that it shows the sender as you, so you would have to include pertinent identifying information in the subject line if necessary. I forward things to myself all the time as a way to remind me about something and I have changed the subject line so I know it works. The original email remains in your inbox as it was received so you can decide what to do with it.  I hope this is useful to you.


Change subject in Inbox

From Karen on October 25, 2014 :: 7:08 pm

No, say it ain’t so! I’m so disappointed, but thanks, Tony


Sorting my mail into separate

From Fonda on December 26, 2014 :: 1:04 pm

Sorting my mail into separate tabs worked for quite awhile, then about a month ago, it only half works.  No matter how many times I click and drag a recurring email from primary to social, it continues to show up in my primary.  Some recurring emails stayed where they belong, but no matter what I do, some items I think I move to social stay in primary.  Any ideas?


Priority Inbox and Calendar

From James on February 23, 2016 :: 1:48 am

Gmail, as known is a email legend. But really many features of Gmail are to be revealed. Really this article helped to know a few extra benefits of Gmail. Thanks to Andrea!


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