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How to Connect JLab Audio Headphones & Earbuds to Bluetooth

by on March 11, 2020
in Music and Video, Headphones, Tips & How-Tos, Tech 101 :: 26 comments

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JLab offers three basic types of headphone and earbud models, and the Bluetooth pairing process varies depending on the type of product you have. So if you're having trouble figuring out how to connect your JLab device to Bluetooth, I'll walk you through these steps for each type:

  1. Turn on pairing mode for your JLab device (see specific instructions below)
  2. Find your JLab device on your phone or laptop and pair them
  3. Confirm successful pairing
  4. Troubleshoot your Bluetooth connection.

1. Turn on pairing mode for your JLab headphones or earbuds

JLab has three different types of devices – true wireless earbuds, wireless earbuds and headphones – and each has its own method of turning on pairing mode.

True Wireless Earbuds (models include the Jbuds Air, Jbuds Air SPort, JBuds Air Executive and Epic Air Sport)

The pairing process for JLAB true wireless earbuds is unusual in that it requires holding down the Multi-function button on BOTH earbuds for at least 3 seconds to turn them on and get them into pairing mode. You should see the left earbud LED turn solid white and the the right earbud LED blink blue and white to show they are ready to pair. On some models, such as the Epic Air Elite, both earbuds may blink blue and white.

Wireless Earbuds (models include JBuds Pro, Metal, JBuds Elite, Fit 2.0, Fit Sport, Fit Sports 3 Earbuds)

Press and hold the Multi-function button for 10 seconds. The LED will blink red and blue to indicate it is ready for pairing.

Headphones  on-ear and over-the-ear (models include Flex Sport, JBuddies Play Gaming Wireless Kids, Neon Wireless, Omni Folding, Play Gaming Wireless Headset, Rewind Bluetooth, Rewind Icon, Rewind Retro, Studio Wireless, Studio ANC, Studio Icon, and Studio On-Ear)

With the JLab headphones powered off, press and hold the Power button for 10 seconds. The LED will blink read and blue when ready for pairing. LED color may vary by model, and some models will also provide a verbal "hello" when ready for paring.

2. Find your JLab device on your phone or laptop and pair them

Android. Go to Settings and turn on Bluetooth. In Bluetooth click “Pair new device”. When you see your JLab headphones or headset come up in the list, tap it and it should be paired with your phone.

iPhone. Go to Settings and then Bluetooth. Turn on Bluetooth. Look for your Jlab device under “OTHER DEVICES” and tap on it to connect.

MacOS. On your Mac, choose Apple menu > System Preferences, then click Bluetooth. Select your JLab device from the list, then click Connect. If asked, click Accept.

Windows 10. Open “Bluetooth & other devices” in the System Settings either by clicking on your Bluetooth button in the tool bar and selecting “Show Bluetooth devices”. If the Bluetooth button is hidden, you'll find it under the upward arrow on the task bar at the bottom of your display (see below).

Bluetooth button on Windows 10

When the Add a device window comes up, click “Bluetooth”. Look for your JLab device in the list and tap on it to connect. Alternatively, search for “Bluetooth” in your Windows search box. When the Bluetooth & other devices window comes up, make sure Bluetooth is on then click “Add Bluetooth or other device” and select your device from the list.

3. Confirm successful pairing

When you have successfully paired your JLab device to your phone or laptop, the LED will either stop blinking and blink slowly, depending on model. Some models will also give you a verbal cue that the headphones have successfully paired.

4. Troubleshooting your Bluetooth connection

If you have followed the steps above and your device still isn’t pairing, try clearing your existing paired devices on your phone or laptop and re-pair to your headphones or headset. If this doesn't work, get more ideas in our detailed guide on how to fix Bluetooth pairing problems.

Looking for a new pair of headphones? Take a look at our picks for the best Bluetooth headphones under $50.

[Image credits: JLab, Techlicious]

Discussion loading

Tried resetting headphone now they won’t even connect to each other

From Brian Berman on June 04, 2020 :: 2:35 am

I tried resetting my J lab executive air earbuds due to there being cuts in the audio while using them (I’m less then a foot away from the device so that problem should not happen. After i tried resetting the earbuds i put them back on 3 minutes after I put them on the right earbud said ready to pair while the left earbud only said hello and never said earbuds joined. I had that prob before so i tried resetting them again. The problem still occurs. It audio cuts was annoying but problems like this should not happen from $60 earbuds. This the reason why every other brand makes it so you can use either earbud separately or you can use that both at the same time. But with these earbuds it’s either you can use the right one or you can use both of them.thats a problem because if you loose only thr right earbud you can’t use the earbuds at all. Back to my main problem. My earbuds won’t connect to each other and the right one won’t even connect to a device that it has already been used on. Please help me before i go back to just using wired earbuds and a dongle.



From Brian Berman on June 04, 2020 :: 2:41 am

Maybe my earbuds need to be replaces. As they do have a life time warranty maybe i should just have them replaced. If i don’t get a response with in 1 week i will be doing that


tried forgetting on my mobile device

From Brian Berman on June 04, 2020 :: 2:45 am

After forgetting the Bluetooth earbuds on my mobile device they didn’t re appear in other devices. Also i tried using my friends phone to see if it was just my devices (both on iOS) and when i tried pairing to he and iOS device they showed right up.


Left bud not working

From Brian Berman on June 04, 2020 :: 2:47 am

The left earbud still does not join with the right earbud i don’t know what else to do I’ve tried it all


Dosen't work

From John Wartgow on September 02, 2020 :: 3:00 pm

I cant get my earbuds to pair to my chromebook and when it does it is very staticky and disconnects right away


I cannot get both to

From Claudia Salmeron on November 13, 2020 :: 11:18 pm

I cannot get both to pair. Only one works at a time.



From Jarod on December 26, 2020 :: 3:40 pm

Left earbud will not pair with anything right pairs fine. Keeping one of these earbuds in is like wrestling 3 chimps covered in grease. Very nice earbuds just arent practical


make earbuds discoverable to connect with my android phone

From Sherry Hall on January 11, 2021 :: 9:56 am

Once - and I’m not sure which machination worked - I was able to get my Airsport True Wireless to appear as a bluetooth item on my samsung galaxy S8.  But now - nothing seems to work.  Please help.


Pairing headphones via Bluetooth to a Samsung tv

From Bill on March 24, 2021 :: 9:03 pm

Are the StudioANC wireless headphones able to connect to a Samsung tv via the Bluetooth?


Yes, if the TV has Bluetooth

From Josh Kirschner on March 25, 2021 :: 9:05 am

The JLab Studio ANC headphones should be able to connect to any Bluetooth audio device, including your Samsung TV. Just be aware that not all Samsung models have built-in Bluetooth.


JLab Neon BT

From Hinandez simmona on April 11, 2021 :: 10:31 am

Hey everyone. I have some Jlab Neon BT wireless headphones. About a week or 2 they just want charge. Don’t know if its because of charging ports or connecting USB charging wires. But theses are my headphones….they have lasted longer than any other ones I have had. Can someone help with any suggestions



From Thomas Freeman on April 12, 2021 :: 9:58 am

I have a set of your headphones they always connected I charged them now they won’t connect



From Honandez Simmons on April 17, 2021 :: 3:38 pm

I finally got my headphones to charge. Had to buy a new cord. However whenever my headphones didn’t connect I had to restart phone…if that didn’t work then I would forget device and redo process of connecting new device and it would work everytime…..hopefully that helps


I need help with my JLAB GO AIr Headset

From Lin Peiquan on June 21, 2021 :: 8:17 pm

He’s Like one dark and one light My Left is Dark event I try everything is still not work and I reset so much time still not work So I need help :(


Pairing 2 headphones to ipad

From Sandy on July 17, 2021 :: 11:37 pm

I got 2 JLAB studio pro head phones, my main reason was to use on the plane for my husband and I can watch a movie in my tablet.  Keep trying and it’s not working


What do I need to

From Raymond martinez on August 31, 2021 :: 11:53 am

What do I need to connect the J Lab headset to the TV that is non-smart thank you very much


Sound and Phone Images Out of Synch

From Elizabeth Barrow on November 18, 2021 :: 1:39 am

The sound from my new JLab earbuds is not in synch with what I’m watching on my Android phone. It is highly annoying when there is dialogue or singing. How do I fix this?


nothing ever works for me

From Dallas Harvey on December 27, 2021 :: 4:04 am

jlab jbuds air.
wavlink bluetooth csr 4.0 dongle.
Windows 7 home 64 bit desktop.

following every step in manuals, support guides, and such, i always bump up against the jlab jbuds air properties-services. its blank… nothing to select.


No one can hear me

From Kathryn Fiffin on February 08, 2022 :: 1:42 pm

My head set is paired I cxan hear the phone ring but no one can hear me?  Please Haelp


Can't connect to the app

From Fat-j Dailey on April 27, 2022 :: 3:48 pm

It keeps telling me when I go on the app to Connect device in settings but my Bluetooth and everything is connected to the headphones so I don’t understand why the app keeps telling me to Connect in settings when it’s already connected and I done and I done got everything to allow the permission thing and still nothing



From William on September 20, 2022 :: 2:14 pm

When trying to raise volume it changes the vidro to next one, bit no sound change to louder????
Did on first use?,,,


trouble pairing with apple tv

From Joan Kash on October 08, 2022 :: 10:33 am

I bought jlab retro over the ear earphones and they paired perfectly with my Iphone however not apple tv.  For some reason when i go to bluetooth the tv cannot ‘see them.  What would they be called on the apple tv list of devices? Any suggestions?


It will not allow me to answer call from my headset

From Glenda Rodriguez on November 07, 2022 :: 9:45 pm

I’ve followed the instructions, seen the videos and I am not able to set up my headset to answer calls by pressing the little button for answering calls.
I use these for work and I really need to set them up.
thank you.


trying to figure out how to connect my jlab pop to bluetooth adaptor

From Rick Sencer on December 30, 2022 :: 9:11 pm

Hi Josh:
I want to be able to use my Jlab pop earbuds on an airplane. I bought a blue tooth adaptor which has a male connector to plus into the headphone jack of the airplane. Since this adaptor has no actual screen to view I cannot figure out how to make it work with my Jlab pop earbuds. I saw that someone bought the same adaptor as me from Five Below and used them on a plane. Please advise the best way to hook these earbuds to this bluetooth eneabling devise so I don’t have to carry wired earbuds on the plane. PS: Ia m able to view this adaptor on my iphone so I know it is working.Thanks,


Should pair when both are in pairing mode

From Josh Kirschner on January 02, 2023 :: 9:28 pm

If you put both the transmitter and your headphones in pairing mode, they should pair automatically. If your headphones are already paired to your phone, you should turn the Bluetooth off to keep the headphones from pairing to the phone, first.


Thank you!

From Anne on March 22, 2023 :: 2:50 pm

I did just what you said and my earbuds showed up on 10 seconds on my laptop Bluetooth connection window. Yay. Thanks for your post. it made my day.


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