How to Reach Amazon Customer Service: A Complete Guide

I have Amazon Prime TV account. On the account I have a subscription for Up Faith and family TV. I understand there is a new upgrade for more content. I read if the account was with Amazon Prime to contact you. So how do I get the upgrad

I can’t reach CHAT.  Mechanical or Live - I can get as far as I need more help and then the system just keeps going in circles.  I can reach a call center.  That’s loud and I love that the employees speak multiple languages, however, because the sound is bad, it adds to the difficulty of understanding the employee.

Is this CUSTOMER SERVICE??  It can and will only get better if customers take action - cancel your Prime membership (it doesn’t have to be permanent).  Show Amazon that you are unhappy with their lack of Customer Support.

None of the information you’ve provided above works -
can’t get through to chat
telephone number goes to call center.  call center is loud and english speaking agent is difficult to understand.

Do you have a way to actually reach Amazon Customer Service?
Do you have a way to reach chat?

Automation is not good Customer Service.
And once I’ve plowed through the automation, I still can’t get to a live chat agent ~

This information needs to be updated

I think I have prime by mistake. I very seldom order anything and I dont watch Prime. Please cancel.
Thank you,
Gloria Toft

I am so tired of the way deliveryid. The person(s) delivering finds that it ok to throw packages onto the stoop from a distance. I see it every time. We catch them on camera. Poor customer service from delivery personnel.  Tried to reach delivery svc through cust. svs
They are just as bad
hangging up phone,  dont want to repeat message or phone number back so you can make sure they have all information correct to forward. Poor, Poor service.

Been trying to contact customer service to ask about our deliveries taking 6-8 days. Before Christmas it was 4 now it has almost double or doubled the amount of days it takes to receive orders. My whole family lives close and no one is receiving 2 day prime shipping. That’s why I purchased prime was for the convenience.we live in a rural area but other prime members receive same day or even next day deliveries nd I lay the same prime membership and I can’t even get the 2 day shipping. Is it bad to ask why? Well the customer service gal I was directed to was so disrespectful I’m older and I didn’t understand her fast talking comments that did not come close to just what I wanted and that is for someone in amazon look over our shipping area and determine what the problem is with our 2 day shipping. I told that young lady you need to work on your attitude.

Again I have reached out to your team.
Both times I have reached out to you and your team member gave me this story you can find my account. but you can shore bill be my account for things I did not subscribe to when I have been dealing with you for years now.

Why do you keep charging me for the prime I canceled on 12/26/2023 again you billed me in February. OM Gosh stop your nonsense. I just found another charge for something on my account GRRRRR
I have spent over an hour on the phone with your team and you still charge me for the price again what is going on with you?
I heard you have a lawsuit against your team I can see why

I am trying to reach customer support for an account on the CANADIAN amazon website (amazom.CA) via email. You give an email address in this thread: .(JavaScript must be enabled to view this email address).
Am I correct in the assumption that this email address is for amazon.COM? (US rather than CANADA)
Is there an equivalent email address for CANADIAN customer support? (Support for amazon.CA?) Something like .(JavaScript must be enabled to view this email address)?

To whom it may concern:

I’ve been travelling outside the US and unable to call.
I hope you can solve my problem with Amazon prime.  I was charged several times on my credit card for Amazon Video channel and again for Amazon Prime. I have not made these charges for January, February and March. When I logged in to my account, I was sent OTP to my old phone no. so I will not be able to verify them.

Please reverse these charges since I did not authorize them.

I appreciate your assistance in this matter.

Thank you, Yanti Harun

Sir my order payment not return and order cancelled please guide me what happen for this payment already send but he msg me your payment not authorized

Hello. I’ve been trying to contact Honovos-service for my H790 that I purchased from Amazon but they never respond. The 30 day window for returns has now expired. I purchased a H790 Cool Mist Humidifier through Amazon, Order# 113-5474820-1730607 on December 19, 2023 and it failed shortly after a month. The unit failed after the Amazon return date of 30 days has expired. I purchased a second unit through Amazon Order # is 113-1788477-2797044 on 03/28/2024 and it arrived at my home on March 31, 2024. I filled it with distilled water and it operated fine for two days. After refilling the tank with distilled water again, the humidifier would not turn on. I moved the unit to another outlet and it still did not turn on. I allowed the unit to sit for two hours then tried turning it on again but it still would not turn on. The screen flashes several times but does not stay on to operate the H790.
It was delivered to Paul J#####, ### Lake Drv, Chepachet, RI 02814, USA. My phone number is (401)743-####. This unit failed within four days. I am returning the most recent unit because it is within the 30 day window but now I am stuck with the H790 from the December 19 purchase. How can I return the 12/19 unit?
Thank you