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How to Seek Refunds for Unauthorized Android In-App Purchases

by on December 10, 2014
in Android Apps, News, Phones and Mobile, Mobile Apps, Family and Parenting, Kids, Blog :: 6 comments

In-app purchasing in Kim Kardashian's Hollywood

Popular smartphone games like Kim Kardashian: Hollywood offer
the ability to purchase in-game items with real-world money.

If your kids made unauthorized in-app purchases on an Android smartphone or tablet, it’s time to seek your refund. This week, Google has launched a special page on Google Play that allows you to review your past in-app purchases and flag those made by a minor that you did not personally authorize. Once flagged, you can simply click the Refund button, provide more information if requested, and get your lost money back. The entire process is surprisingly quick, simple and painless.

The refunds are being offered as part of a $19 million settlement Google reached with the Federal Trade Commission (FTC) earlier this year. In 2011, the complaint alleges, Google allowed in-app purchases to be made without requiring a password, leading many kids to make unapproved purchases of in-game items using their parents’ credit card. Google partially addressed the issue in 2012, but children could still make unlimited purchases in any 30-minute window following the entering of a password. “As a result,” the official FCC complaint reads, “parents and other account holders have suffered significant monetary injury, with many thousands of consumers complaining about unauthorized in-app purchases by children, and many consumers reporting hundreds of dollars in such charges.”

To be fair, both Apple and Amazon have gotten into trouble with the FTC over in-app purchases as well. Apple has agreed to refund $32.5 million to customers who have suffered unauthorized in-app purchases; you can learn more about the process for seeking a refund for those purchases here. Amazon, meanwhile, has thus far resisted FTC efforts to get it to offer refunds.

To qualify for a refund, all requests must be submitted by December 2, 2015. Approved refunds will be electronically sent to the bankcard that was originally charged within “several days following review” of the request; allow 30 days for physical checks to be issued, if required. You can learn more about Google’s FTC Consent Settlement refund process by visiting support.google.com, or by visiting the refund request page on Google Play directly.



Discussion loading

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My Wells Fargo checking account

From joseph munoz on March 10, 2015 :: 2:14 pm

My Wells Fargo checking account was charged 49.99 and 24.99. I did not request this purchase of coins for gold fish slots. I want this money returned to my account, if not returned I will have Wells Fargo start an investigation for fraud.

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unauthorized purchase

From Peggy Fletcher on July 13, 2015 :: 10:48 pm

Something was purchased on my card for 39.99 I didnt do this

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I want my refund back

From Peggy Fletcher on July 13, 2015 :: 10:50 pm

I want my refund back

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Please help

From Ramsey huddleston on October 08, 2015 :: 5:28 pm

I have 9 dollars in unauthorized charges to a credit card that was canceled I would really appreciate your attention to this matter I would just like to be refunded for the amounts charges thank you.

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This is not the place to request refunds

From Josh Kirschner on October 09, 2015 :: 11:50 am

If you are looking for refunds for app purchases, you need to visit the refund request page on Google Play: https://play.google.com/store/ftc or contact Google support: https://support.google.com/googleplay/answer/6099759?p=inapp_faq&rd=1

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page not valid

From Jarron Wade Wright on January 19, 2016 :: 9:26 am

said page on google seems to have been taken down as the order which made them put it up in the first place apparently expired on dec 2 2015.

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