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New iOS 8 Bug Wiping Out Saved iCloud Files

by on September 30, 2014
in Computer Safety & Support, News, Phones and Mobile, Mobile Apps, iPhone/iPad Apps, Internet & Networking, Blog, iPhone 6 :: 0 comments

iCloud Drive storage on iOS 8If you’ve enabled the new iCloud Drive setting in iOS 8, beware – a dangerous new bug could cause you to lose all your saved files. MacRumors is reporting that the “Reset all Settings” option, designed to restore your phone options to factory default, also appears to erase all iWork data in the iCloud Drive and on This happens despite the feature’s insistence that “no data or media will be deleted.”

Once iWork files are wiped out locally, MacRumors confirmed that iOS 8 devices then quickly sync with iCloud to delete data there and on your other machines, as well. There doesn’t seem to be any easy way to recover these lost files, as iCloud does not have a Trash folder. Affected users will likely need to use a Time Machine backup or contact Apple support.

Obviously, the best way to avoid losing your files is to stay away from the “Reset all Settings” button entirely. It’s located in your Settings app under General > Reset. You may also want to make duplicates of all your iWork files in a secondary cloud account like Microsoft OneDrive.

The new iCloud Drive service, introduced with iOS 8, is meant to act as Dropbox-type cloud storage for documents you’d like to access on multiple devices. You can enable the feature now, though it won’t be fully functional until the release of OS X Yosemite (10.10) later this year. If you haven’t enabled iCloud Drive yet, you should definitely wait until this bug is addressed to do so.

Reset all Settings prompt in iOS 8

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