Listen to the Worst Comcast Agent in the World Refuse to Disconnect Service

This is similar to the experience I had with Sirius XM radio when I attempted to cancel service…very high pressure and very annoying.

There may be justice after all that it was an AOL executive—I had a similar experience with AOL several years ago when I was cancelling, including a threat that the cancellation would show up on my credit report.

A CS Rep is SUPPOSED to have exemplary LISTENING skills. THE CUSTOMER IS ALWAYS RIGHT completely went over the head of this Comcast CS Rep. What he did was try to “brow beat” this customer into keeping the Comcast cable service when the customer clearly wanted to cancel his Comcast service. This Comcast CS Rep was obnoxious, ignorant and made sure that the customer was annoyed with him. In my opinion, this Comcast Rep should be fired, immediately, if not sooner . . .

I had a customer Service Agent hang up on me when I was trying to resolve an modem problem at my mother’s house. She was telling to to disconnect the splitter that Comcast sent so the internet would work. I was in shock when she agreed that we wouldn’t be able to watch the cable if we wanted the internet. After a 5 minute discussion on how stupid this was to have my mother pay for cable, internet & phone but she could only use one, she hung up on me !!!!!!!

My son was attempting to cancel our Time Warner subscription and had the same experience.  We were moving and our AT&S telephone service couldn’t be moved with us. So we decided to bundle everything with Verizon at new address.  My son’s conversations with the Time Warner Customer service was horrible. The rep wouldn’t disconnect the service at our old apartment and continued to charge us even after we had already moved.

I’ve had Comcast since January and I’m not exaggerating when I say I’ve had to call over 25 times for problems with the service, constant extra charges on my bills, and other issues. I’ve been hung up on twice. One time simply because I asked for the supervisor. The only thing that keeps me with them is that there is no other provider that services my area

The temptation is to hang up and call back but chances are, you’ll get another just like this. Nobody is this annoying on purpose. They have to be because their boss’ listen to them on the phone and if they are not persistent, they loose their jobs. Trust me, it’s much easier to say “Oh I’m sorry you’re leaving us and we hope you’ll come back again—-Next call”

This is all management so in order to embarrass them into changing their “policies” is to bring public attention to it every time. If everybody does every time the policy will change immediately.

Every time a negative article comes up all the negative comments come up The only problem I have had is that they are way expensive, I have had no problems with customer service. We will see what happens on Saturday when I go to DirectTv and have to turn in my equipment.

Both ends of this conversation are jerks. Sorry. They are.  “Task rabbit”?

I’ve had plenty of experience with AT&T reps given me erroneous “information” about their services. It’s impossible to say whether they are intentionally dishonest or just ignorant, but the outcome for the consumer is all the same. The telecom industry is way out of control.

I have Verizon Fios but this sounds like the person I talked to when I had Time Warner Cable.  I cancelled after many years of the worst customer service I have ever dealt with.  I am in customer service and I would never deal with a customer this way.  TWC, which I know has combined with Comcast.  Well, bad customer service combines with bad customer service.  I would have hung up, which I did many times with TWC. I would never switch from my Verizon Fios. Their customer service is so over & above all this nonsense.