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How to Tell if Your Phone Has Been Hacked

by on May 28, 2020
in Privacy, Phones and Mobile, Mobile Apps, Tips & How-Tos :: 605 comments

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How to Tell if Your Phone Has Been Hacked

From email to banking, our smartphones are the main hub of our online lives. No wonder that smartphones rival computers as common targets for online hackers. And despite the efforts of Google and Apple, mobile malware continues to land in official app stores – and these malicious apps are getting sneakier. According to the McAfee 2020 Mobile Threat Report, over half of mobile malware apps “hide” on a device, without a homescreen icon, hijacking the device to serve unwanted ads, post bogus reviews, or steal information that can be sold or used to hold victims to ransom.

And while iPhones can be hacked, more malware targets Android devices. In its 2020 State of Malware Report, MalwareBytes reported a rise in aggressive adware and preinstalled malware on Android devices designed to steal data – or simply victims’ attention.

Malware can also include spyware that monitors a device’s content, programs that harness a device’s internet bandwidth for use in a botnet to send spam, or phishing screens that steal a user’s logins when entered into a compromised, legitimate app.

It is often downloaded from non-official sources, including phishing links sent via email or message, as well as malicious websites. (While security experts recommend always downloading from official app stores – like the Apple App Store or Google Play – some countries are unable to access certain apps from these sources, for example, secure messaging apps that would allow people to communicate secretly.)

Then there are the commercial spy apps that require physical access to download to a phone – often done by those well-known to the victim, such as a partner or parent – and which can monitor everything that occurs on the device.

Not sure if you may have been hacked? We spoke to Josh Galindo, director of training at uBreakiFix, about how to tell a smartphone might have been compromised. And, we explore the twelve ways your phone can be hacked and the steps you can take to protect yourself.

6 Signs your phone may have been hacked

1. Noticeable decrease in battery life

While a phone’s battery life inevitably decreases over time, a smartphone that has been compromised by malware may start to display a significantly decreased lifespan. This is because the malware – or spy app – may be using up phone resources to scan the device and transmit the information back to a criminal server.

(That said, simple everyday use can equally deplete a phone’s lifespan. Check if that’s the case by running through these steps for improving your Android or iPhone battery life.)

2. Sluggish performance

Do you find your phone frequently freezing, or certain applications crashing? This could be down to malware that is overloading the phone’s resources or clashing with other applications.

You may also experience continued running of applications despite efforts to close them, or even have the phone itself crash and/or restart repeatedly.

(As with reduced battery life, many factors could contribute to a slower phone – essentially, its everyday use, so first try deep cleaning your Android or iPhone.)

3. High data usage

Another sign of a compromised phone is an unusually high data bill at the end of the month, which can come from malware or spy apps running in the background, sending information back to its server.

4. Outgoing calls or texts you didn’t send

If you’re seeing lists of calls or texts to numbers you don’t know, be wary – these could be premium-rate numbers that malware is forcing your phone to contact; the proceeds of which land in the cyber-criminal’s wallet. In this case, check your phone bill for any costs you don’t recognize.

5. Mystery pop-ups

While not all pop-ups mean your phone has been hacked, constant pop-up alerts could indicate that your phone has been infected with adware, a form of malware that forces devices to view certain pages that drive revenue through clicks. Even if a pop-up isn’t the result of a compromised phone, many may be phishing links that attempt to get users to type in sensitive info – or download more malware.

6. Unusual activity on any accounts linked to the device

If a hacker has access to your phone, they also have access to its accounts – from social media to email to various lifestyle or productivity apps. This could reveal itself in activity on your accounts, such as resetting a password, sending emails, marking unread emails that you don’t remember reading, or signing up for new accounts whose verification emails land in your inbox.

In this case, you could be at risk for identity fraud, where criminals open new accounts or lines of credit in your name, using information taken from your breached accounts. It’s a good idea to change your passwords – without updating them on your phone – before running a security sweep on your phone itself.

What to do if your phone is hacked

If you’ve experienced any of these symptoms of a hacked smartphone, the best first step is to download a mobile security app.

For Android, we like Bitdefender or McAfee for their robust feature sets and high ratings from independent malware analysis labs.

And while iPhones may be less prone to hacks, they aren’t totally immune. Lookout for iOS flags apps that are acting maliciously, potentially dangerous Wi-Fi networks, and if the iPhone has been jailbroken (which increases its risk for hacking). It’s free, with $2.99/month for identity protection, including alerts of logins being exposed.

Who would hack your phone?

By now, government spying is such a common refrain that we may have become desensitized to the notion that the NSA taps our phone calls or the FBI can hack our computers whenever it wants. Yet there are other technological means – and motives – for hackers, criminals and even the people we know, such as a spouse or employer, to hack into our phones and invade our privacy. And unless you’re a high-profile target – journalist, politician, political dissident, business executive, criminal – that warrants special interest, it’s far more likely to be someone close to you than a government entity doing the spying.

12 ways your phone can be hacked

From targeted breaches and vendetta-fueled snooping to opportunistic land grabs for the data of the unsuspecting, here are twelve ways someone could be spying on your cell phone – and what you can do about it.

1. Spy apps

There is a glut of phone monitoring apps designed to covertly track someone’s location and snoop on their communications. Many are advertised to suspicious partners or distrustful employers, but still more are marketed as a legitimate tool for safety-concerned parents to keep tabs on their kids. Such apps can be used to remotely view text messages, emails, internet history, and photos; log phone calls and GPS locations; some may even hijack the phone’s mic to record conversations made in person. Basically, almost anything a hacker could possibly want to do with your phone, these apps would allow.

And this isn’t just empty rhetoric. When we studied cell phone spying apps back in 2013, we found they could do everything they promised. Worse, they were easy for anyone to install, and the person who was being spied on would be none the wiser that there every move was being tracked.

“There aren’t too many indicators of a hidden spy app – you might see more internet traffic on your bill, or your battery life may be shorter than usual because the app is reporting back to a third-party,” says Chester Wisniewski, principal research scientist at security firm Sophos.

Likelihood

Spy apps are available on Google Play, as well as non-official stores for iOS and Android apps, making it pretty easy for anyone with access to your phone (and a motive) to download one.

How to protect yourself

  • Since installing spy apps require physical access to your device, putting a passcode on your phone greatly reduces the chances of someone being able to access your phone in the first place. And since spy apps are often installed by someone close to you (think spouse or significant other), pick a code that won’t be guessed by anyone else.
  • Go through your apps list for ones you don’t recognize.
  • Don’t jailbreak your iPhone. “If a device isn’t jailbroken, all apps show up,” says Wisniewski. “If it is jailbroken, spy apps are able to hide deep in the device, and whether security software can find it depends on the sophistication of the spy app [because security software scans for known malware].”
  • For iPhones, ensuring you phone isn’t jailbroken also prevents anyone from downloading a spy app to your phone, since such software – which tampers with system-level functions - doesn’t make it onto the App Store.
  • Download a mobile security app. For Android, we like Bitdefender or McAfee, and for iOS, we recommend Lookout for iOS.

2. Phishing messages

Whether it’s a text claiming to be from a coronavirus contact tracer, or a friend exhorting you to check out this photo of you last night, SMS texts containing deceptive links that aim to scrape sensitive information (otherwise known as phishing or “smishing”) continue to make the rounds.

And with people often checking their email apps throughout the day, phishing emails are just as lucrative for attackers.

Periods such as tax season tend to attract a spike in phishing messages, preying on people’s concern over their tax return, while this year’s coronavirus-related government stimulus payment period has resulted in a bump in phishing emails purporting to be from the IRS.

Android phones may also fall prey to texts with links to download malicious apps (The same scam isn’t prevalent for iPhones, which are commonly non-jailbroken and therefore can’t download apps from anywhere except the App Store.). Android will warn you, though, when you try to download an unofficial app and ask your permission to install it – do not ignore this warning.

Such malicious apps may expose a user’s phone data, or contain a phishing overlay designed to steal login information from targeted apps – for example, a user’s bank or email app.

Likelihood

Quite likely. Though people have learned to be skeptical of emails asking them to “click to see this funny video!”, security lab Kaspersky notes that they tend to be less wary on their phones.

How to protect yourself

  • Keep in mind how you usually verify your identity with various accounts – for example, your bank will never ask you to input your full password or PIN.
  • Check the IRS’s phishing section to familiarize yourself with how the tax agency communicates with people, and verify any communications you receive
  • Avoid clicking links from numbers you don’t know, or in curiously vague messages from friends, especially if you can’t see the full URL.
  • If you do click on the link and try to download an unofficial app, your Android phone should notify you before installing it. If you ignored the warning or the app somehow otherwise bypassed Android security, delete the app and/or run a mobile security scan.

3. Unauthorized access to iCloud or Google account

Hacked iCloud and Google accounts offer access to an astounding amount of information backed up from your smartphone – photos, phonebooks, current location, messages, call logs and in the case of the iCloud Keychain, saved passwords to email accounts, browsers and other apps. And there are spyware sellers out there who specifically market their products against these vulnerabilities.

Online criminals may not find much value in the photos of regular folk – unlike nude pictures of celebrities that are quickly leaked – but they know the owners of the photos do, says Wisniewski, which can lead to accounts and their content being held digitally hostage unless victims pay a ransom.

Additionally, a cracked Google account means a cracked Gmail, the primary email for many users.

Having access to a primary email can lead to domino-effect hacking of all the accounts that email is linked to – from your Facebook account to your mobile carrier account, paving the way for a depth of identity theft that would seriously compromise your credit.

Likelihood

“This is a big risk. All an attacker needs is an email address; not access to the phone, nor the phone number,” Wisniewski says. If you happen to use your name in your email address, your primary email address to sign up for iCloud/Google, and a weak password that incorporates personally identifiable information, it wouldn’t be difficult for a hacker who can easily glean such information from social networks or search engines.

How to protect yourself

  • Create a strong password for these key accounts (and as always, your email).
  • Enable login notifications so you are aware of sign-ins from new computers or locations.
  • Enable two-factor authentication so that even if someone discovers your password, they can’t access your account without access to your phone.
  • To prevent someone resetting your password, lie when setting up password security questions. You would be amazed how many security questions rely on information that is easily available on the Internet or is widely known by your family and friends.

4. Bluetooth hacking

Any wireless connection may be vulnerable to cyber-snoops – and earlier this year, security researchers found a vulnerability in Android 9 and older devices that would allow hackers to secretly connect over Bluetooth, then scrape data on the device. (In Android 10 devices, the attack would have crashed Bluetooth, making connection impossible.)

While the vulnerability has since been patched in security updates out soon after, attackers may be able to hack your Bluetooth connection through other vulnerabilities – or by tricking you into pairing with their device by giving it another name (like ‘AirPods’ or another universal name). And once connected, your personal information would be at risk.

Likelihood

“Rather low, unless it is a targeted attack,” says Dmitry Galov, security researcher at Kaspersky.“Even then, a lot of factors have to come together to make it possible.”

How to protect yourself

  • Only turn your Bluetooth on when you are actually using it
  • Don’t pair a device in public to avoid falling prey to malicious pairing requests.
  • Always download security updates to patch vulnerabilities as soon as they’re discovered

5. SIM swapping

Another reason to be stringent about what you post online: cybercriminals can call up cellular carriers to pose as legitimate customers who have been locked out of their accounts. By providing stolen personal information, they’re able to get the phone number ported to their own device and use it to ultimately take over a person’s online accounts. In a spat of Instagram handle thefts, for example, hackers used known login names to request password changes and intercept multi-factor authentication texts sent to the stolen phone number. The purpose? To hold victims for ransom or, in the case of high-value names, sell on underground marketplaces. Some people have also had cryptocurrency accounts hijacked and drained.

On top of that, researchers foundhttps://www.bitdefender.com/solutions/that there were representatives at all five major carriers who authenticated users giving the wrong information (such as billing address or zip code), by instead asking for the last three digits of the last two dialed numbers. Researchers were able to provide these details by first sending a text instructing users to call a certain number, which played a voicemail telling them to call a second number.

Likelihood

“Currently, SIM swapping is especially popular in Africa and Latin America,” says Galov. “But we know about modern cases from different countries worldwide.”

How to protect yourself

  • Don’t use guessable numbers for your carrier PIN – like your birthday or family birthdays, all of which could be found on social media.
  • Choose an authenticator app such as Authy or Google Authenticator instead of SMS for 2FA. “This measure will protect you in most cases,” says Galov.
  • Use strong passwords and multi-factor authentication for all your online accounts to minimize the risk of a hack that can reveal personal information used to hijack your SIM.

6. Hacked phone camera

As video calling becomes increasingly prevalent for work and family connection, it’s highlighted the importance of securing computer webcams from hackers – but that front-facing phone cam could also be at risk. A since-fixed glitch in the Android onboard Camera app, for example, would have allowed attackers to record video, steal photos and geolocation data of images, while malicious apps with access to your camera app (see below) might also allow cybercriminals to hijack your camera.

Likelihood

Less prevalent than computer webcam hacks.

How to protect yourself

  • Always download security updates for all apps and your device.

7. Apps that over-request permissions

While many apps over-request permissions for the purpose of data harvesting, some may be more malicious – particularly if downloaded from non-official stores – requesting intrusive access to anything from your location data to your camera roll.

According to Kaspersky research, many malicious apps in 2020 take advantage of access to Accessibility Service, a mode intended to facilitate the use of smartphones for people with disabilities. “With permission to use this, a malicious application has almost limitless possibilities for interacting with the system interface and apps,” says Galov. Some stalkerware apps, for instance, take advantage of this permission.

Free VPN apps are also likely culprits for over-requesting permissions. In 2019, researchers found that two-thirds of the top 150 most-downloaded free VPN apps on Android made requests for sensitive data such as users’ locations.

Likelihood

Over-requesting permissions happens commonly, Galov says.

How to protect yourself

  • Read app permissions and avoid downloading apps that request more access than they should need to operate.
  • Even if an app’s permissions seem to line up with its function, check reviews online.
  • For Android, download an antivirus app such as Bitdefender or McAfee that will scan apps before download, as well as flag suspicious activity on apps you do have.

8. Snooping via open Wi-Fi networks

The next time you happen upon a password-free Wi-Fi network in public, it’s best not to get online. Eavesdroppers on an unsecured Wi-Fi network can view all its unencrypted traffic. And nefarious public hotspots can redirect you to lookalike banking or email sites designed to capture your username and password. Nor is it necessarily a shifty manager of the establishment you’re frequenting. For example, someone physically across the road from a coffee shop could set up a login-free Wi-Fi network named after the café, in hopes of catching useful login details for sale or identity theft.

Likelihood

Any tech-savvy person could potentially download the necessary software to intercept and analyze Wi-Fi traffic.

How to protect yourself

  • Only use public Wi-Fi networks that are secured with a password and have WPA2/3 enabled (you’ll see this on the login screen requesting password), where traffic is encrypted by default during transmission.
  • Download a VPN app to encrypt your smartphone traffic. NordVPN (Android/iOS from $3.49/month) is a great all-round choice that offers multi-device protection, for your tablet and laptop for example.
  • If you must connect to a public network and don’t have a VPN app, avoid entering in login details for banking sites or email. If you can’t avoid it, ensure the URL in your browser address bar is the correct one. And never enter private information unless you have a secure connection to the other site (look for “https” in the URL and a green lock icon in the address bar).
  • Turning on two-factor authentication for online accounts will also help protect your privacy on public Wi-Fi.

9. Apps with weak encryption

Even apps that aren’t malicious can leave your mobile device vulnerable. According to InfoSec Institute, apps that use weak encryption algorithms can leak your data to someone looking for it. Or, those with improperly implemented strong algorithms can create other back doors for hackers to exploit, allowing access to all the personal data on your phone.

Likelihood

“A potential risk, but a less likely threat than others such as unsecured Wi-Fi or phishing,” says Galov.

How to protect yourself

  • Check app reviews online before downloading – not only on app stores (which are often subject to spam reviews), but on Google search, for sketchy behavior that other users may have reported.
  • If possible, only download apps from reputable developers – for example, who turn up on Google with positive reviews and feedback results, or on user reviews sites like Trustpilot. According to Kaspersky, “the onus is on developers and organizations to enforce encryption standards before apps are deployed.”

10. SS7 global phone network vulnerability

A communication protocol for mobile networks across the world, Signaling System No 7 (SS7), has a vulnerability that lets hackers spy on text messages, phone calls and locations, armed only with someone’s mobile phone number.

The security issues have been well-known for years, and hackers have been exploiting this hole to intercept two-factor authentication (2FA) codes sent via SMS from banks, with cybercriminals in Germany draining victims’ bank accounts. The UK’s Metro Bank fell prey to a similar attack.

This method could also be used to hack other online accounts, from email to social media, wrecking financial and personal havoc.

According to security researcher Karsten Nohl, law enforcement and intelligence agencies use the exploit to intercept cell phone data, and hence don’t necessarily have great incentive to seeing that it gets patched.

Likelihood

The likelihood is growing, as the minimal resources needed to exploit this vulnerability have made it available to cybercriminals with a much smaller profile who are seeking to steal 2FA codes for online accounts – rather than tap the phones of political leaders, CEO or other people whose communications could hold high worth in underground marketplaces.

How to protect yourself

  • Choose email or (safer yet) an authentication app as your 2FA method, instead of SMS.
  • Use an end-to-end encrypted message service that works over the internet (thus bypassing the SS7 protocol), says Wisniewski. WhatsApp (free, iOS/Android), Signal (free, iOS/Android) and Wickr Me (free, iOS/Android) all encrypt messages and calls, preventing anyone from intercepting or interfering with your communications.
  • Be aware that if you are in a potentially targeted group your phone conversations could be monitored and act accordingly.

11. Malicious charging stations

While travel and tourism may not be on the horizon anytime soon, last year the Los Angeles County District Attorney’s Office released a security alert about the risk of hijacked public USB power charging stations in locations such as airports and hotels.

Malicious charging stations – including malware-loaded computers – take advantage of the fact that standard USB cables transfer data as well as charge battery. Older Android phones may even automatically mount the hard drive upon connection to any computer, exposing its data to an unscrupulous owner.

Security researchers have also shown it’s possible to hijack the video-out feature so that when plugged into a malicious charge hub, a hacker can monitor every keystroke, including passwords and sensitive data.

Likelihood

Low. There are no widely-known instances of hijacked charging points, while newer Android phones ask for permission to load their hard drive when plugged into a new computer; iPhones request a PIN. However, new vulnerabilities may be discovered.

How to protect yourself

  • Don’t plug into unknown devices; bring a wall charger. You might want to invest in a charge-only USB cable like PortaPow ($9.99 for two-pack on Amazon)
  • If a public computer is your only option to revive a dead battery, select the “Charge only” option (Android phones) if you get a pop-up when you plug in, or deny access from the other computer (iPhone).

12. Fake cellular towers, like FBI’s Stingray

The FBI, IRS, ICE, DEA, U.S. National Guard, Army and Navy are among the government bodies known to use cellular surveillance devices (the eponymous StingRays) that mimic bona fide network towers.

StingRays, and similar pretender wireless carrier towers, force nearby cell phones to drop their existing carrier connection to connect to the StingRay instead, allowing the device’s operators to monitor calls and texts made by these phones, their movements, and the numbers of who they text and call.

As StingRays have a radius of about 1km, an attempt to monitor a suspect’s phone in a crowded city center could amount to tens of thousands of phones being tapped.

Until late 2015, warrants weren’t required for StingRay-enabled cellphone tracking. The American Civil Liberties Union has identified over 75 federal agencies in over 27 states that own StingRays, but notes that this number is likely a drastic underestimate. Though some states outlaw the use of eavesdropping tech unless in criminal investigations, many agencies don’t obtain warrants for their use.

Likelihood

While the average citizen isn’t the target of a StingRay operation, it’s impossible to know what is done with extraneous data captured from non-targets, thanks to tight-lipped federal agencies.

How to protect yourself

  • Use encrypted messaging and voice call apps, particularly if you enter a situation that could be of government interest, such as a protest. Signal (free, iOS/Android) and Wickr Me (free, iOS/Android) both encrypt messages and calls, preventing anyone from intercepting or interfering with your communications. Most encryption in use today isn’t breakable, says Wisniewski, and a single phone call would take 10-15 years to decrypt.

“The challenging thing is, what the police have legal power to do, hackers can do the same,” Wisniewski says. “We’re no longer in the realm of technology that costs millions and which only the military have access to. Individuals with intent to interfere with communications have the ability to do so.”

From security insiders to less tech-savvy folk, many are already moving away from traditional, unencrypted communications – and perhaps in several years, it will be unthinkable that we ever allowed our private conversations and information to fly through the ether unprotected.

Updated on 5/28/2020 with new ways your phone can be hacked and what you can do to protect yourself.

[image credit: hacker smartphone concept via BigStockPhoto]

Natasha Stokes has been a technology writer for more than 7 years covering consumer tech issues, digital privacy and cybersecurity. As the features editor at TOP10VPN, she covered online censorship and surveillance that impact the lives of people around the world. Her work has also appeared on BBC Worldwide, CNN, Time and Travel+Leisure.



Discussion loading

Please help me my phones

From OkaDlaba on May 11, 2018 :: 10:35 am

Please help me my phones has been hacked my numbe r is 0734258972 and the other one is 066 209 4190

Reply

Random stuff keep happening

From AlienMan33 on May 13, 2018 :: 3:58 pm

i need some help, when i went on my tablet yesterday i was seeing some random stuff happening on my tablet, Google Voice Text (whatever it’s called) randomly starts up, volume randomly moves left to right. And at one point i heard a female bot voice saying “Your internet connection isn’t safe for the time being” idk if that is normal or if that could be a hacker or virus, i downloaded Malwarebytes and scanned, there were 2 risky stuff. One was a application i downloaded (which did not give me a virus at all) and a random file i did not know. Please tell me how to fix this! It maybe gone but it might come back or it might still be there, also at my time zone it occured in the midnight at 2 or 3 AM. But in the morning it did not happen. I though it might have been my tablet cover so i took it off in the morning and nothing strange happened. I am gonna go on my tablet again at some time and see if it happens again, if so then i will remove the cover and see if it stops working. If not then it might be a glitch in the hard drive or it could be a hacker or virus

Reply

Doesn't sound like hacking.

From Josh Kirschner on May 14, 2018 :: 1:27 pm

It’s hard to interpret what you’re describing without seeing it, but doesn’t sound like hacking. If I had to guess, it’s possible you may have gotten a malicious popup window while browsing that was mimicking issues and trying to get you to buy some scam “antimalware”. However, that really is just a guess. It’s definitely not an issue related to your tablet cover.

I would suggest downloading Lookout Security and giving that a shot on your tablet to see what it finds. (Malwarebytes is great for PCs, less so for mobile). If it finds nothing, I wouldn’t worry unless it happens again.

Reply

Sprint hijacks my phone

From Micki on May 16, 2018 :: 1:03 am

I have an lg treasure.Straightalk with verizon as the carrier.Most of the time i try to make a call and an automated message says Sprint will now connect you to continue your call with a crdei card or pin number.I turn phone off then back on this on occasion allows me to use phone again,but not often.friends tell me they call and it just rings.text messages wont send.I have called straight talk daily about this.There is always a triangle in the top of phone where time n date etc.is.this is supposed to mean my phone is roaming.i disabled roam.the only place i can call is Sprint.i explained my problem,they cant help because i am not a customer,yet they have control of my phone about 80 percent of the time.Straightalks suggestion is to call them when the problem is occuring duh i can only cal sprint when problem is occuring.please help me.

Reply

This is a Verizon problem, not Sprint

From Josh Kirschner on May 16, 2018 :: 8:26 am

Your phone should be defaulting to Verizon’s network unless it is unavailable - that is the only time your phone should go to Sprint. You should be able to force it to only use Verizon in the phone settings. Try this: Under Network & Internet, Mobile Network, there is the roaming switch, which it sounds like you have already turned off, but that only affects data. To change your voice roaming options, hit Advanced and turn off “Automatically select network”. Then, under Network, select Verizon.

Let me know if that works.

Reply

Sprint hijacks my phone

From Micki on May 16, 2018 :: 10:48 am

Tried your advice.under mobile networks i have 3 choices.mobile data,data roaming or access point names.under access point names there is one line it says:TRACFONEVZWENTP.there was a blue cirle lit by it.i could not do anything with this so i chose the three dot menu in upper right corner chose reset to default.the blue circle is grey now.briefly sprint will grab my phone but the triangle dissapears after a minute or 2.so the problem is solved a little bit.I did go into every setting i could and turned off anything that allowed roaming or location.Since it is still a problem it maybe time for new phone and ditch straightalk.is it possible for my neighbors netgear wifi extender to be my problem.twice when a text wouldnt send it gave error code97 or 93.(i cannot remember)but when i looked it up that error code said i was using my phone close to a wifi extender.i am not on my neighbors extender they gave me thier code but i chose not to use it.thanks.tech stuff is so confusing to me

Reply

This is something that Straight Talk needs to resolve

From Josh Kirschner on May 16, 2018 :: 3:46 pm

This isn’t an issue with Sprint “hijacking” your phone. It’s your phone connecting to the Sprint network.  My guess is that you are outside the Verizon coverage area and you phone is finding the Sprint network and trying to connect (which is not allowed under your Straight Talk plan). Does this always happen in one place (e.g., home) or all over? If the former, it may be that Verizon isn’t the right network for you. If it’s all over, this is something Straight Talk support needs to resolve, as it may be an issue with your device settings.

I don’t see how your neighbor’s Wi-Fi extender would impact your texting.

I accidently tapped the section

From Micki on May 16, 2018 :: 2:07 pm

I accidently tapped the section to not recieve so hoping by sending this it puts me back in .i did try your advice and sent you the results but not sure if i replied in the proper place.hope so.thanks for helping such a person who finds this technology confusing but neccesary

Reply

Thanks for your help Josh.It

From Micki on May 16, 2018 :: 3:55 pm

Thanks for your help Josh.It occurs at home.I have lived there 6 years,this has been going on for 2 months .I have had same phone number but different phones.this phone i have had for a year.straightalk is supposed to be sending me a phone or shipping label to send this back not real sure in what order because thier accent was hard for me to understand

Reply

Was I hacked I dont know what to do?

From David Chance Snyder on May 16, 2018 :: 1:49 pm

I have a galaxy s9+ what’s the best way to check my phone to see if I my phone has been hacked?? Thanks

Reply

Use tips in article above

From Josh Kirschner on May 16, 2018 :: 2:10 pm

The galaxy S9+ is no different than any other Android device as far as checking for hacking. You can follow the tips in the article above (especially #1) and follow those steps. Unless you have a specific reason why you think your phone may have been hacked, it’s highly unlikely that you have been, but having a mobile security app on your phone is always a smart idea.

Reply

HACK

From BOB on January 16, 2021 :: 12:38 am

TRY; “Have I been pawned?”

Reply

Why people hack phones and

From Mike Fernandez on May 17, 2018 :: 3:21 am

Why people hack phones and emails

Reply

I think my phone was hacked but not confirmed

From Kavi on May 23, 2018 :: 4:54 am

Suddenly vidoes stoped and playing and sudden hang pop up like suddenly ui system has stopped

Reply

Please help !!

From Scott on May 24, 2018 :: 3:39 am

I think my email.account has been hacked through my phone and I need to know how to stop it.

Reply

Hacked call

From Stacey on May 27, 2018 :: 6:31 pm

Is it possible for a hacker to hack a phone call and leave that call open without the people realizing it? I had called a friend on morning and talk to her for a while but later when looking at the call log realize that the call was open for almost 7 hours. I am asking because my phone was hacked and several text and photos were pulled from my phone .  They were used to do some damage not really to me but to the guy that was in the text and pictures and his girlfriend. I know never should put anything in pictures that you don’t want out it was stupid but I’m just wondering if it’s possible. Can a phone call be hijacked like that?

Reply

When I look at my

From ImTechChallenged on June 04, 2018 :: 3:18 pm

When I look at my location while using Google on my android device I am often times not in the location provided. For example it will say you are logged in “near Los Angeles or Lynwood or some other So.Cal city. I’m in Arizona. Is that anything to be concerned about? Just wondering if my phone is compromised. TechChallenged. Thank you

Reply

Likely not a concern.

From Josh Kirschner on June 04, 2018 :: 3:56 pm

If you are not using GPS on your device to allow Google to track your location, it will do so using cellular and/or Wi-Fi networks. In many cases, Wi-Fi networks will be identified as the central hub, rather than a precise location. So you may be in Arizona, but the hub of the network you’re using where the IP address is registered may be in southern California. See this article for ways to improve the accuracy of your location on Android devices: https://support.google.com/maps/answer/2839911?co=GENIE.Platform=Android&hl=en&oco=1

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Is anyone can hack our

From Ashish sharma on June 16, 2018 :: 5:31 pm

Is anyone can hack our mobile by knowing only our contact number..??
If yes…then how we can protect our phone..

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That's not quite correct

From Josh Kirschner on June 20, 2018 :: 5:10 pm

No one can “hack” your phone just by knowing your contact number (Well, okay, it’s theoretically possible, but would likely involve a national spy/police agency specifically targeting your device in conjunction with a device manufacturer. Let’s assume you’re not that major crime figure or high profile politician). You could be “monitored” with the SS7 vulnerability or StingRay. But that’s likely to only be used by spy agencies/law enforcement on specific targets.

None of those threats are things that should keep normal people up at night. But if they do, we provide ways to protect yourself in the article above.

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facebook messenger customer service

From shiwakant mishra on June 21, 2018 :: 5:23 am

The time when i had got forgotten my facebook password
and also security questions I tried everything but not got
solution at last i had contacted to facebook
professionals and finally recovered my facebook account,

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Facebook Account

From KB on March 04, 2019 :: 11:54 am

Do you remember “how” you contacted Facebook professionals?
I am also a victim of hacking on my iPhone. Seemed as if hackers got in through apps? My bank account, my apps like Verizon, FB, Instagram etc
  I have changed banks, routers, factory resets, called Apple so many times.
  I finally just gave up as Police do nothing. Doesn’t matter if I have two factor code on as hacker gets to it first and by the time I type it in the “code” doesn’t work etc
  But I SO want to get my FB back. In the last year and a half I have lost my 31 year old Son and 10 months later my husband. I had a lot of friends on FB and they all have posted things and I want to thank them and read their messages. So important to me for my healing. Can you please tell me where and how to contact FB?  I have tried and then they want a copy of my passport or drivers license? I don’t think so!!  Thanking you in advance for ANY help you can give me.
  FB has so much History and many messages that I need desperately.

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HELP!!!

From Ala on June 26, 2018 :: 7:40 pm

I was trying to watch a movie when I was taken to this weird link that showed an explicit image and said my phone has been hacked. It kept trying to call me and it would not let me click the home button to leave the site. Finally I just restarted my phone. What should I do? Was I really hacked?

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No, you weren't hacked

From Josh Kirschner on July 03, 2018 :: 2:12 pm

From the description, it sounds like you experienced a malicious ad redirect, not a hack. This is a method where unscrupulous companies exploit the JavaScript used to serve ads on websites which can redirect the user to another site or create those annoying pop-ups that can’t be closed. If the scammer site isn’t letting you leave, the easiest thing to to is to just close the browser tab - no need to restart your phone.

While you’re more likely to experience this on questionable sites which use shady ad networks, it can happen on any site, including ours, if some evil-doer manages to get past to ad screening for Google Adsense or another major ad network used by major publications.

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Help me please.

From Richard Trekell on June 27, 2018 :: 10:10 am

My phone is acting really weird. I think it must of been hacked can u help me?

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Hacked help

From Jayson Collin Underwood on July 02, 2018 :: 8:34 am

So I have noticed all
Of a sudden there is a clicking sound through out every phone call this has never happened before
I keep turning find my iPhone and every time I go back into it it’s always switched on
I have noticed recently that messages and notifications pop up but when I go into it they disappear
My Apple Music just lost all what I had then next minute it had a whole selection of song I hate and have never downloaded
Please help
If there is a way to catch them out or sever the connection
And also have just noticed that my phone isn’t doing face recognition on downloading from iTunes or the App Store
I have a feeling I may no who it is
Byt
No proof

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Hacked bad

From Concerned on July 11, 2018 :: 8:27 am

So.. someone managed to get into all our devices. 2 phones a tablet and
2 computers. I had strange numbers call daily from all over the US. Some didnt say where they originated.  I never answered but the would leave VOICEMAIL And only say my name sounded like different ppl everytime. They changed administrative control on my comp and set up a guest account which went unnoticed for a long time. Erased my gmail inbox or denied me access. Blatently set up a very obvious soundbar which would move if we spoke recording from every Bluetooth device we had. Ads sites and ppp ups pertaining to conversations or relate to something relevant in our lives freauently.setting were constantly restored after my restrictions or just no longer availble to change. I could not factory reset my tablet at all. Had to shut down everything. Unplug devices modems amd routers and completely replace them. Get new phones and numbers. Things seemed fine but my boyfriend swears its happening again. Someone sent a picture to my boyfriend from my Facebook account which wasnt me.
I think i know who it is but dont know why. They are known to is and have made remarks in convos that they should not know. What do we do if its happening again. They are shady for sure and live on our street.

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tip https wmail9798@gmail.com

From ann on August 18, 2018 :: 4:33 am

More on phone

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Implantables are here and dangerous as You know what!

From deana on August 24, 2018 :: 11:31 am

You did not mention reversing electric signals using unacknowledged and stolen implantable technology used by criminals for harassment mind sabotage and information gathering through computer and reversed spy listening! Criminals figured out how to use the old “Spy cat 2-way war implants” now they are updated and anyone could have them and being stalked followed listened to and even being spied on and or robbed right under their nose but through their own body! Read Nano Implants want to know.com and this stuff is sold everywhere over the internet even in E-bay and all they have to do is hire a doctor to put them in! Dentally or surgically without your knowledge! and they think no-one can hear them because it is an internal real implantable 2-way spy implant1

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I was hacked by jealous boyfriend

From Candace on August 25, 2018 :: 2:52 pm

My phone was taken from me while I was pretending to be asleep. He did a free 5 day trial and could track my every move, see inbound and outbound texts as well as phone calls and all social media. He told me after the free five day trial was up he quit tracking me from that spy crap. How do I know for sure that I’m not being hacked,stalked, recorded and most importantly he can erase everything in my phone if he wanted to. Please help

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Help Required Please

From Rayhan on September 04, 2018 :: 4:59 am

Dear
i am using huawei P10lite, i just saw an email id
add in setting>accounts without my consent.
i dont how its add in.
my mobile is protected with bio metric security

please help me out

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FAke hacker

From Sayyed Shakir on September 18, 2018 :: 9:24 am

folks be careful of .(JavaScript must be enabled to view this email address) and .(JavaScript must be enabled to view this email address) same person. They will ask for money and then pretend to work on your case. After sometime will ask for additional money to go ahead. If you say no will disappear. He is completely fake

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how to know my mobile is hacked or not

From prity on September 21, 2018 :: 3:16 pm

pls tell me how to know is anyone else trapping my phone

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possibility of someone on phone other than me

From Jesse on September 22, 2018 :: 9:48 am

So a ccouple of days ago i got a text saying my photos are on WhatsApp
i had ignored but in typing a response to the person “who is this” i pressed preview and now my phone is acting up and it feels like someone is using it cause its opening apps up that i’ve never used, i have even reset my phone and still am having these weird actions pretty often

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I wanna knw did my phone was hacked

From Sofi on November 05, 2018 :: 10:45 am

When I try to open my fb acct ma password showed that it was wrong later some how I deactivated my account… Late I got a call from +8265number tell me did my phn was hacked by some one or not please

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Plz help

From Adrian on November 27, 2018 :: 8:35 am

Hello i am in need of help i have been hacked over and over everytime i create a new account through google i get hacked again, i have also changed phones 4 or 5 times and within a week they have me again i even went with another phone company and they hacked me within a weeks time thwy are also on my phone i can hear what sounds like a landline pickup and then hangup my calls have been redirected also plz if anyone can help me, they have also taken around 480.00 out of my account.

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Phones hacked and spyed on 24/7

From Billy on December 08, 2018 :: 1:13 pm

How can I figure out and put an end to finding out who is hacking into and spying on my phone and invading my privacy so that I can take legal actions against them to make sure get what got coming and prevent it from being a Continuous reoccurring situation

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phone hacked maybe

From manahil on December 14, 2018 :: 10:32 am

i dnt know my phone shuts in the middle of whatever I am using and it then restarts after a bit. it slows down while it doesnt has a specific problem.
i think its hacked. my phone is samsung galaxy note 4
please help

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Sounds more like a phone issue

From Josh Kirschner on December 14, 2018 :: 11:30 am

That sounds more like a phone issue than hacking. Have you tried factory resetting the phone to see if that helps things?

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Facebook recovery

From KB on March 04, 2019 :: 12:25 pm

I am also a victim of hacking and identity thief as well. I went to the Police, I contacted everyone I could like credit card bureau.
  I have switched banks, phone numbers, email accounts, routers. You name it and I have done it. Factory reset my iPhone, iPad and Mac so many times and yet still being hacked.
  I hear a doorbell noise in the background during phone calls. And/or my phone vibrates in my hand when I am talking on the phone.
  Talking with Apple I would get disconnected so many times and Apple Fraud always said they would call back but then hacker would block their call.
  Such a nightmare!! 
I have to pretty much let go of this as I have literally just given up.  It was taking up months of my time and energy to fight Chase Bank on realizing this truly was happening. My air printer was stopped when I was printing off evidence of the monies that were being taken out so I could use it as evidence.
  To this day I cannot use my new printer as hacker still controls everything WiFi in my home.
  But what I am asking about is much more important to me than it should be but perhaps you will understand? My 31 year old Son’s life was taken from him in a violent and totally unexpected death. Then 10 months later my husband passed away (whose account was also being hacked after he passed).  What happens to any app I install that requires a password and I will put really hard to guess passwords down. I go into the app and all is good and then after I close out of the App EACH and EVERY time when I try to go back in. Wrong password. So I get the secret code from two factor and by the time I type that code in -‘hacker has already picked it up and now my code is invalid.
  To make a long story short. I SO need and want my FaceBook account back!!!  It has comments and posts from friends about my husband a Son that I have never seen. I had saved posts and pictures from them as wellb before they even passed away. Our life history is on FB. There were literally hundreds of comments that I couldn’t not go and read at the time. They, as you can imagine, will be priceless to me now.  When I felt like I was contacting FB they asked me to send a pic of my passport or drivers license??? I DONT THINK SO!!
  I did not know if anyone knows how to contact the LEGIT FACEBOOK reps as I just come up with total phishing when I try it and I won’t (hopefully) be fooled again.
  I so have a different email that I did have when I opened my FB account years ago but that is the email that got hacked into so I can’t use it or the hacker gets the link to reset it on that old email.
  I would be forever grateful for any help in getting my memories back from my FB. I feel it is something that I cannot let go of until I have read and replies to the many PM’s and posts that friends and loved ones posted to help me with my healing process.
Thanking you in advance.

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Hacked messages

From Simphiwe on December 16, 2018 :: 1:27 pm

How do i stop the hack on my phone, its J5 Grand Prime?

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My vivo x21

From Lewis on December 22, 2018 :: 3:15 am

My vivo x21 I was cheated to trade in with my mate10 then later I realised it was a demo or China set n now my phone was ridiculous…  Games cannot play after do.  Group chat in SMS after my so called friend use my phone when working. I lend my hot spot to a person name ah tan n he act as if dunno hp… But he asked to used my hot spot to dl play store then carousel then all becomes upside down… Pics coming to my album I dunno whose…  Pics of even my medicine in a physician…  Then I go interview I open GPS it juz shows rubbish direction…  N I am working n the apps also hang n I have no choice but to see the item address written 1 by 1 n was scolded for being slow for nothing…  Now my m1 dun even believed my data was overused…  It’s juz crazy…

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Hacked

From Adrian Gutierrez on December 26, 2018 :: 5:01 pm

I believe my girlfriend hacked my phone is using my emails to do fraudelent activities i need some help on how to handle this matter i called my local polica station and all they say is to factory reset the phone i need help guys i dont know what to do ?😞

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Need help on how to

From Perry B White on December 29, 2018 :: 6:20 am

Need help on how to spy and track a cheating spouse?

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iPhone 7plus

From Michelle on January 05, 2019 :: 11:55 am

For the past year I’ve been having a lot of random numbers on my monthly statement that I know I have not called or texted. A lot are calls and texts that are sent to me and it all looks like I’ve been having conversations with ppl with these unknown numbers. One number is the location where prisons and jails go through for inmates to make calls. I know I haven’t talked to anyone in prison or jail. This is causing a lot of problems with my boyfriend. I’ve tried calling the phone carrier I go through but they keep telling me that there’s no way for this to happen so it looks like I’m guilty and I’m not. Someone plz help me get this figured out.

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Calendar

From Joan Muscat on January 07, 2019 :: 8:58 pm

Can someone enter their birthday on your calendar?
I tried to remove it and found it was like a public holiday - locked in.

Then it just disappeared.

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You're probably syncing from another app

From Josh Kirschner on January 11, 2019 :: 1:23 pm

In your calendar settings, there is sometimes the option to sync holidays and birthdays from other services, like Google+. If you’re using Google Calendar, go to Settings and then click on Birthdays in the left panel to see what is syncing. You can also click the little eye next to Birthdays to hide birthdays from your calendar entirely.

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Phone hacked

From Sharon on January 26, 2019 :: 9:52 am

My contacts in the phone disappeared
And some of my emails disappeared

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H E L P

From GrannyBlu on January 27, 2019 :: 1:52 pm

My ex has my phone hacked. Tells me where I’ve search,  sites I’m on and who I’ve called or messaged.  An I dunno how.  I have my SD card encrpyped and I NOW have a pin on it,  but hasn’t always been as such. How can I tell without a doubt,  and stop it

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very smart mdn and xda dev is clever

From a on January 31, 2019 :: 10:33 pm

phone hacked. changed google voice num. only way is to change mac also laptop hacked. he did it via wifi thats close, conn to a unsecure phone and connected to laptop. it said via ethernet cable which was not even plugged in. deleted my stuff or put on his cloud. there issoftware pack that includes the tools used but i dont care he is admin on phone and binded all my abilities to use keyboard or touchscre.en. all i c ao do is wait for the day

Reply

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