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How to Fix Bluetooth Pairing Problems

by on December 23, 2017
in Phones and Mobile, Computers and Software, Phone Accessories, Tips & How-Tos :: 439 comments

Bluetooth is a popular method of wirelessly transferring data between two devices such as your phone and your headphones, your media player and a speaker, or your iPad and a keyboard. It’s one of the most widely used wireless technology in the world, according to the Bluetooth Special Interest Group. More than 3 billion Bluetooth products that were expected to ship last year alone, and that number will likely almost double within the next three years.

Bluetooth is all great when it works. But if you’re someone who likes to play around with these kinds of connected gadgets, you know it can be frustrating when there’s a hang-up pairing the two. Here are some common causes of pairing problems as well as advice on what you can do about them.

Why Bluetooth pairings fail

Bluetooth depends on both hardware and software to work properly. So if your devices can't speak a common Bluetooth language, they won’t be able to connect.

In general, Bluetooth is backward compatible: Bluetooth devices supporting the Bluetooth 5 standard, announced last year, should still be able to pair with devices using, say, the ancient Bluetooth 2.1, launched back in 2007.

The exceptions are gadgets that use a low-energy version called Bluetooth Smart, which works on a different protocol than older, or "Classic" Bluetooth devices. Bluetooth Smart devices are not backward compatible and won't recognize (or pair with) older devices that support Classic Bluetooth. (For example, an old Sony Ericsson phone sporting Bluetooth 3.0 won't be able to connect to a Bluetooth Smart device.)

However, if a device supports Bluetooth 4.0 (in some cases), 4.2 (in most cases) or 5.0 (in most cases), it should recognize both Bluetooth Smart and Classic. Bluetooth 4.0 devices will be officially labeled Bluetooth Smart Ready. In the case of Bluetooth 4.2 and 5, it's expected.

Gadgets that commonly use Bluetooth Smart include personal health gadgets such as fitness bands or heart-rate monitors. These gadgets will only pair with a smartphone or tablet that also uses Bluetooth Smart – or are Bluetooth Smart Ready.

Most smartphones are Bluetooth Smart compatible. That includes iPhones running iOS 7 and newer, Android phones running 4.3 or newer, Windows Phone 8.1 devices, and all BlackBerry 10 devices. Ensure your phone is running the latest version of its operating system – but if your device isn't new enough to run relatively current software, you may not be able to pair it with that fitness band.

Devices also come with specific Bluetooth profiles. If Bluetooth is the common language connecting devices, you can think of a profile as a dialect associated with a certain use. For example, you probably aren't going to be able to connect a mouse and a camera because a camera doesn’t support the Human Interface Device Profile. But if both a mobile phone and a wireless headset support the Hands-Free Profile, you should be able to pair them.

However, if the pairing failure is a matter of user error, there are steps you can take to get your devices happily communicating with each other.

What you can do about pairing failures

1.  Make sure Bluetooth is turned on. You should see the little Bluetooth symbol at the top of your phone’s screen. If you don’t, go into the settings to enable it.

2. Determine which pairing process your device employs. The process for pairing devices can vary. Sometimes, for example, it involves tapping a code into your phone. Other times, you can just physically touch your phone to the device you want to pair it with. Or in the case of the Bose SoundLink, you only have to hold down a button on the speaker to pair it with a phone.

If you’re not sure how to pair a device, refer to its user guide; you can usually find one by searching online.

3. Turn on discoverable mode. Let’s say you want to pair your phone with your car’s infotainment system so you can enjoy hands-free calling, texting and navigation. First, go into your phone’s settings and tap on Bluetooth; doing so makes the phone visible to the car. Then depress the buttons on your car's infotainment system, usually on the steering wheel or center stack, to get it looking for the device.

Once it finds your phone, the car may ask for a numeric code you need to confirm or input on your phone. After you do so, the devices should be paired. Keep in mind your phone or your car may only stay in discoverable mode for a few minutes; if you take too long, you’ll need to start over.

4. Make sure the two devices are in close enough proximity to one another. While you wouldn’t think someone might try to pair an iPad with a keyboard if the two weren’t sitting right next to each other, it’s probably worth noting that you should make sure any devices you're trying to pair are within five feet of one other.

5. Power the devices off and back on. A soft reset sometimes can resolve an issue. With phones, an easy way to do this is by going into and out of airplane mode.

6. Power down likely interferers. Say that faithful Bluetooth speaker usually connects to your partner's smartphone instead of yours. If you're having trouble pairing your phone with the speaker, it could be because the speaker is trying to activate its usual connection. Some older devices are very simple. They just try to connect with the last thing they paired with. If a Bluetooth device was previously paired with something else, turn off that other gadget.

7. Charge up both devices you're trying to pair. Some devices have smart power management that may turn off Bluetooth if the battery level is too low. If your phone isn't pairing, make sure it and the device you're trying to pair with have enough juice.

8. Delete a device from a phone and rediscover it. If your phone sees a device but isn’t receiving data from it, sometimes it helps to start from scratch. In iOS settings, you can remove a device by tapping on its name and then Forget this Device. In Android settings, tap on a device’s name, then Unpair. After removing a device, start at step 1 on this list.

9. Get away from the Wi-Fi router. Another potential obstacle to successful pairing is interference from devices that use the same spectrum, such as your Wi-Fi router. “Wi-Fi has been designed to cope with this, but it might not be a good idea to have your devices directly on top of the router,” Powell says.

10. Move away from a USB 3.0 port. “Interference from USB 3.0 is also possible,” Powell says. Newer laptops, for example, often have the higher-speed USB 3.0 port, so if the connection isn't happening, try pairing your Bluetooth gadgets away from the computer.

11. Make sure the devices you want to pair are designed to connect with each other. Whether it’s a headset, speaker, mouse, keyboard, camera or something else, your device has a specific profile that spells out what it can connect with. If you’re not sure, check the user manual.

12. Download a driver. If you’re having problems pairing something with your PC, you might be lacking the correct driver. The simplest way to figure this out is to do an online search for the name of the device you’re trying to pair along with the word “driver.”

13. Update the hardware’s firmware. Some automotive audio systems have been known to not pair with phones because the Bluetooth drivers in these systems didn’t work with Bluetooth 4.0. If you’re not sure how to get the latest firmware for your hardware, check with the device manufacturer.

14. Limit data shared between devices. Android and Windows devices let you choose the information you share between devices. So, for instance, you can choose to share phone audio, media audio, contacts and text messages with your car. If you don't need to share all of the data, deselecting one or more of the types of information may enable the devices to pair. 

For Android devices, go to Settings > Bluetooth and select the device. If there are options to select, they will appear. For Windows, go to Control Panel > Hardware and Sound > Devices and Printers and right click on the Bluetooth device in question. Then select the Services tab to choose which types of information to share.

15. Clear the Blutooth cache (Android only). Sometimes apps will interfere with Bluetooth operation and clearing the cache can solve the problem. Go Settings > Backup and restart > Reset network settings. 

Not all wireless devices use Bluetooth

Keep in mind that not all wireless devices use Bluetooth. Alternatives include the Wireless Gigabit specification, Wireless HD, ANT+, ZigBee, NFC as well as Wi-Fi Direct. These other technologies typically won’t work with your phone, tablet or PC without some kind of additional hardware.

We hope this guide has helped you with your Bluetooth pairing problems. If you know of any tip we've missed, share in the comments below!

Updated on 12/23/2017

[Image credits: Bluetooth searching for networks vis BigStockPhoto, Bluetooth devices with phone via Shutterstock]



Discussion loading

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Bluetooth headset for Samsung Galaxy S3 and Windows 7

From Ajith Silva on March 28, 2014 :: 8:07 am

Can anyone help find a Bluetooth Headset that support for a Samsung Galaxy S3 and Windows 7?

Reply

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Plantronics Voyager Legend

From Josh Kirschner on March 28, 2014 :: 8:38 am

Our top pick, the Plantronics Voyager Legend, should work fine with both a GS3 and Windows 7. You can read our review here: https://www.techlicious.com/review/the-best-bluetooth-headset/

Reply

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Bluetooth headset for Samsung Galaxy S3 and Windows 7

From Ajith Silva on March 28, 2014 :: 8:47 am

Hi Josh,

Thanks for your quick reply. This is for one of my friends. I will let him know and come back to you if it works for him.

Reply

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car bluetooth phone hangs

From ishan on April 10, 2014 :: 12:14 pm

Hi. I am using sony xav70bt 2din player in my car. The problem with this is while using as a BT phone, to make voice calls, after disconnecting call it hangs. It shows incoming call / with held messages on screen and a call dial animation though call is already disconnected in phone. Any solution for this. Device works properly with my non android mobile. Also, if call disconnects without answering there is no issues.

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Pairing with handsfree

From Gaby on April 16, 2014 :: 6:28 am

I have a new 809T smartphone.
It identifies the car handsfree (comf_comp VT05a)but when trying to pair with it, I get the following message, even without being prompted to enter a PIN:
“Couldn’t pair with comf_comp VT05a because of an incorrect PIN or passkey.”
When tapping the handsfree tag on the phone in order to enter the handsfree menu, there is no menu.
The smartphone connects correctly to my laptop and when tapping the laptop tag I get a menu from which I can can cancel the connection.

I there any fix to this problem?
Thanks,
Gaby

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How do I reset my bluetooth?

From marita romine on April 17, 2014 :: 2:28 am

My old phone ino linger operational. It will not even turn on.  I got a new phone but I cannot pair it to my Bluetooth because it is still paired to my old phone. Is there a way to clear or rest my Bluetooth without being able to even turn my old phone on. Help!

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Use the reset button

From Josh Kirschner on April 24, 2014 :: 7:28 am

All bluetooth devices have some sort of reset button that will “unpair” them. Check your user manual to find out where it is for your device. If you don’t still have the user manual, you can probably find it online with a Google search.

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iphone contact numbers aligned to bluetooth in my car

From jeremy on April 24, 2014 :: 6:05 am

I have aligned my recently purchased iphone to my BMW bluetooth. However all the numbers on the BMW screen have the word “mobile” in brackets and the voice instruction does not recognise my voice command - in fact answers in German when it is programmed to be English. Help!!

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Try the BMW "genius" line

From Josh Kirschner on April 24, 2014 :: 7:37 am

Every device is unique when it comes to Bluetooth, so it is difficult to provide help for individual products/circumstances. I would call the BMW Genius line to see if they can sssist: http://www.bmwusa.com/Standard/Content/Owner/GeniusApp.aspx

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Finding bluetooth

From Rockynrobyn on April 27, 2014 :: 4:18 pm

I have a new smartphone Linux LG and a new Ford escape SE 2014. The bluetooth is turned on but when trying to pair the two it says “no phone found”. I have tried everything possible that I know of. Any suggestions?

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Bluetooth audio issues during phone calls

From Evelio Hoyo on May 10, 2014 :: 4:11 pm

Hi:
I have a GPS DVD in dash unit on my car that has Bluetooth function. I have a Galaxy S4 and when I pair it with my car unit the Bluetooth connection is fine.
When I receive or make a phone call using this way, I can listen to the person that is speaking with me very well, but that person can’t hear me at all.
I want to know what it is really happening and how to fix this issue, if somebody can help me I would appreciate a lot.
The unit in my car has a built-in microphone.
I know that my phone is good because I do the same Bluetooth at another car that has similar unit and there is no problem.

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Skill candy headphone

From Greg Payne on March 10, 2017 :: 6:21 pm

My skillcandy headphones theyll be working then after like 5 min they shut off when im listening to music. Then i have to repair them again

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Keyboards not pairing

From Mark Hanna on June 20, 2014 :: 6:23 pm

I have had a Logitech K810 Bluetooth keyboard for awhile and it worked fine. Lately I have been unable to pair it with my laptop (Dell Vostro running Win7 64 bit). Sometimes it recognizes it and gives m a pairing code. It says it is connected but the icon is gray and cannot type. When I retried (several times) I don’t get a paring code, just failure message.

I bought a Microsoft Wedge and same problem. Initially it worked and now, nothing. No pairing code, just a failure message. Any thoughts?

Thanks!

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Here are a couple ideas.

From Josh Kirschner on June 21, 2014 :: 11:09 am

First, see if there is an updated BT driver from Dell that you can download and install. If not, try reinstalling your current BT driver, some people have said that helped fix their issue. You may need to shut down the BT processes (bttray and btstackserver)first.

If neither of those work, some Dell owners have had success installing an alternate BT driver from Dell (i.e., for another model). Hope that helps you out!

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Bluetooth dongle

From Tycho on January 15, 2017 :: 12:32 pm

Maybe try putting in a little usb dongle (from an bluetooth mouse?) the computer should install the drivers by himself.

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Connecting to vehicle

From Michelle on July 24, 2014 :: 7:16 am

I have a Samsung Trend and have had it connected via bluetooth in my car for over a month with no problems.  For no apparent reason, the vehicle couldn’t find the phone.  I removed the phone from paired devices in the vehicle and tried to pair them.  The Vehicle then detected the phone and I was given the option code to input to the phone but the phone keeps giving me the error message that it cannĂ³t pair with the vehicle.  I have tried pairing the phone to my husbands car and it worked fine.  Any suggestions?? Someone suggested that I may have erroneously instructed the phone to forget the vehicle pairing but I can’t find a remedy for this either.

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can't play to my component

From felix, jr. espinosa on October 06, 2014 :: 2:41 pm

for the past months i always play my favorite songs to my sony component trough my laptop via bluetooth and having no problem with it, but now it play anymore even if it already paired, but my other gadgets like cellphones can still play, only my laptop now is not able.. please give me some advise to adress my problem.. thank you and God bless..

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Nissan car and mobile phone

From skris88 on August 01, 2014 :: 3:30 am

I have tried multiple mobile phones and all pair with my Nissan CONNECT car system for handsfree calls and Contact list access.  These include Apple iPhone and Andriod phones from Lenovo, LG and even some China- and India-made no-name branded ones.  But my two Samsungs do not.  One is a Galaxy Y (witb a QWERTY keyboard - just like a Blackberry!), and the other a Galaxy Tab. Both are Android.

Nissan, of course, say it’s not their ICE unit issue (and I tend to agree with them).

Anyone from Samsung reading this blog who might have a solution?

Or is the solution “Don’t ever buy Samsung mobile phones”!

Cheers,
skris88

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Korean Japanese swap

From skris88 on October 12, 2014 :: 1:34 am

Nissan still had no response to my problem, so I decided to think “Inside” The Box, Japanese car, Japanese phone?  Got myself a Sony 6” Xperia T2 Ultra Dual SIM.  Worked from first go, not a single hiccup since.  Been 5 weeks now. Contact lists when added on my PC via Google Contacts appear on the car display with no drama. 

All good now!

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smart, but a shame

From Josh Kirschner on October 13, 2014 :: 9:39 am

That was a clever idea, but shame you should have to resort to that to get things working.

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Shame

From skris88 on October 18, 2014 :: 2:16 am

Well it’s documented here and it means Samsung and Nissan both will pay a price in sales, I’m sure! grin

I cannot believe in 2014 Bluetooth still has problems.  It’s just utter lack of customer care, that’s all.  Once they’ve got your money, etc etc…

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lg tone pro 800 zte phone pairing problem

From james jenkins on July 05, 2016 :: 8:36 pm

my zte phone can find/pair/connect with lg tone pro 760 headphones, but can not even find my lg tone pro 800’s. lg and zte have no solution. any help? my moto e phone connects with both, no problems. zte phone finds every other bt around, but not lg 800’s.

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A more expanded version of this online at bluetoothdoctor.com

From Adan on August 25, 2014 :: 9:15 pm

The tips in this article are useful for general pairing problems, although I found something more comprehensive over at http://www.bluetoothdoctor.com. This is worth a look if you have connection problems, it helped me.

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Pairing two bluetooth devices without an interface

From Tim Williams on October 02, 2014 :: 7:28 am

Hi,

I have two devices that I would like to communicate together but neither device has an interface to pair to the other.  Is there anyway of pairing two devices without physically selecting the other device on one of the devices screens or interfaces?

Thanks!

Reply

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Pairing Motorola Gleam+ with Land Rover Discovery 4

From Janet Berry on October 02, 2014 :: 10:09 am

I had an older Motorola Gleam which paired and worked fine but this one looks like it’s paired but it doesnt connect to the car.  I’ve tried unpairing and starting again but it still doesn’t work - any ideas how I can fix the issue?

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my new htc mini 2

From ron harvey on October 10, 2014 :: 10:53 am

my new htc mini 2 pairs with my car but does not show names along side tel.nos

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problem connecting to a healthy bracelet

From George Howell JR on October 12, 2014 :: 6:24 pm

I have a ZTE valet phone. when I try to connect by Bluetooth I get a incorrect pin or passkey. I tried about everything I can to get it to pair with it

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The most common Bluetooth passkeys

From Suzanne Kantra on November 03, 2014 :: 4:28 pm

The most common Bluetooth passkeys are 0000 and 1234. If neither of these work, you’ll need to consult the manual of the device you’re trying to pair with your ZTE Valet phone. Hope this works!

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Will not pair

From Kia on July 01, 2015 :: 11:53 am

Cannot get my Everlast EV 6816 model Wireless HeadPhones to pair up with my Metro PCS ZTE Zmax 970 cellphone :0( Help PlZ!

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Where do I put in the PIN/passkey?

From stephanie on September 16, 2016 :: 4:56 pm

Where do I put in the PIN/passkey? Mine doesnt appear to give me an option to do this. I have an HTC One I am trying to pair with a set of polaroid earbuds

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rest samsung tablet, now it wont find my bt speaker!

From Lisa Athens on October 24, 2014 :: 5:44 pm

i factory reset my tablet and now it wont find my bluetooth speaker to pair! Ugh! It found it briefly but when i went to pair it it said wrong password?? So when i turned it back off it wont even find it now! Ans im pretty computer illiterate so i will need like a step by step please! Like to tell me to just re pair it will do me absolutely no good. I have no idea how to do that. Thanks everybody for any help you can give.

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Did you try resetting your

From Suzanne Kantra on November 03, 2014 :: 4:06 pm

Did you try resetting your bluetooth speaker and then trying to pair? What model speaker is it?

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reset tablet amd now it Wont find my speaker

From Lisa Athens on November 14, 2014 :: 9:08 am

it is a JBL speaker. Samsung galaxy tablet. I got it to find it a couple times but when i went to pair it it said incorrect pin or password! I dont know how to reset te speaker. Can you tell me how to do that

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Each speaker is different

From Josh Kirschner on November 14, 2014 :: 9:20 am

It’s hard to give instructions for resetting your specific speaker, as each model is different. Often there is a small reset button on the device. If you can’t find it, JBL ‘s technical support number: 1-800-336-4525.

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helpppppp me

From Ria Thakur on August 16, 2015 :: 2:06 am

helpppppp me

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About receiving calls while navigation is working

From Evelio Hoyo on October 26, 2014 :: 11:02 am

My Metra MDF-7873-1 pairs well with my iphone6 and something is happening with the entrance calling while the gps navigation is in use and the issue is that when somebody calls and i click at the screen to answer it in the calling screen it appears that there is an error and can not answer while the phone is ringing. But if i made a call using the iphone during the gps function active, the call can be made without any problem

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windows 8.1 and bluetooth speaker ue boom

From mikron24 on November 03, 2014 :: 1:58 am

greetings i have an asus laptop ASUS ROG G750JZ-XS72 and have ue boom bluetooth speaker

problem the ue boom ue to play with laptop nice
then i must have paired the headphones because now the ue boom connects as headphones hands free blutooth device , so i cant use as speaker anymore

any help i thank you

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The UE Boom has a

From Suzanne Kantra on November 03, 2014 :: 4:23 pm

The UE Boom has a microphone built in so you can take calls as well as listen to music. So when the UE Boom pairs with your laptop (or smartphone or tablet), it pairs using the Bluetooth headset profile so it can be used as a speakerphone as well as a speaker.

Hope this helps.

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iPhone 4s Bluetooth searches constantly

From George Alter on November 18, 2014 :: 2:41 pm

Bluetooth will not connect to anything. Bluetooth is “ON”.  Searches constantly.  Under Devices window it says “Now Discoverable”  It uses iOS 6.1.3 (10B329).
I have a second phone next to it and it connects to my PC as this one should. HELP!

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First, can I assume that

From Suzanne Kantra on November 18, 2014 :: 5:36 pm

First, can I assume that you’ve turn Bluetooth off on your second phone when trying to connect your 4S to your PC? If not, do that first.

If you have done that, I need to know the type of computer you’re trying to connect it to and, what type of phone have you successfully connected to your computer.

Hope I can help!

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Bluetooth not connecting on iPhone 4s

From George Alter on November 18, 2014 :: 11:17 pm

Hi Suzanne,
Thank You for your response.  I have the 2nd phone Bluetooth turned off. 
The computer I am using is an Lenovo Model B320 Idea Center. 
The Phone I did connect is a ZTE 665 TracFone.
The iPHone is not connected to TracFone.
Looking forward to your next response. 
George

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Did you try pairing from

From Suzanne Kantra on November 19, 2014 :: 9:06 pm

Did you try pairing from the PC instead of your iPhone? I checked out pairing my iPhone 6 with my Lenovo Horizon and the Horizon doesn’t show up on my phone. However, when I go to the Windows 8 Bluetooth setup (not the Desktop version, but the Windows 8 version), I see my iPhone for pairing with my computer.

Let me know if that works.

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[SOLVED]

From Kevin Guest on December 05, 2014 :: 2:53 pm

[SOLVED]

Hi, well I’ve spent all day at this and found a solution that may work for many people.

Android 4.2.2 trying to connect a bluetooth keyboard, I can see the keyboard and can select to pair but entering the code on the keyboard did nothing (if you cant see the device dont forget to check the little square to the right in the bluetooth options that says “only visible to paired devices” to make it visible to all devices!)

Anyway, here’s my fix.

I went to settings, applications and clicked on every application and selected “FORCE STOP”, yes every one and ignoring the warnings.

Then, my keyboard paired as you would expect. I tested many times and each time I switch the keyboard on it connects automatically.

So, restarted the phone so all the programs I forced to stop will start up again and the keyboard is still connected smile

It may work for you! My logic was that something may be blocking the bluetooth channel.

Hope this helps someone else as all my searches were basically saying you’ve no chance without installing the mods.

Cheers
Kev

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Thank You

From Roger Wiggins on December 07, 2014 :: 10:40 am

Thank you so much!  I bought a bluetooth keyboard case for my Samsung Galaxy Tab 4, every time I turned it on it would say it was connected to bluetooth keyboard.  All indicators said it was connected but the keyboard failed to work. I tried everything!  I Googled and found your page, and tried turning it to Airplane mode and back off again. Works everytime!

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bluetooth

From suresh on December 15, 2014 :: 5:30 am

hi im using window 8.1 laptop.i unable to share somethings from my android mobile.but before it was worked.now i unable to add a device.i dont know whatz probs is this.say some solution please sir.

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speaker

From Michelle on December 15, 2014 :: 10:33 pm

Music will not play though blue tooth portable speaker from tablet.
Can u help me

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Help!

From JOSH on December 27, 2014 :: 10:16 pm

My Dear Sister got me a Sony Smart Mini-Musicbox SRS-BTV5 for christmas but it won’t connect to my iPhone 4. Bluetooth is activated on both devices but my phone is not even able to find it, it just keeps on searching for hours. Please Help!

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turn off other Bluetooth devices

From jenn on January 01, 2015 :: 8:29 pm

My Samsung tablet was"blocking” my iPhone, which would not pair with my Jam Party speaker.

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Same problem with iPhone and iPad.

From Ed on August 10, 2017 :: 5:09 am

When i shut down my IPhone it paired right away with my Ipad.

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pairing problems

From Jim on January 02, 2015 :: 1:19 pm

Trying to pair a nexus 5 with an iPhone 5s. Nexus is finding iPhone and giving a code. When tryinging to pair says incorrect code. Also iPhone cannot find nexus. Bluetooth and visibility are turned on. Any ideas please?

Reply

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