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How to Fix Bluetooth Pairing Problems

by Suzanne Kantra on December 26, 2023

Updated on 12/26/2023 for the latest changes with Bluetooth features and device operating systems.

Bluetooth is a popular method of wirelessly transferring data between two devices, such as your phone and your headphones, your computer and a speaker, or your iPad and a keyboard. It’s one of the most widely used wireless technology in the world, according to the Bluetooth Special Interest Group. More than 5.9 billion Bluetooth products are expected to ship in 2024 alone, and that number will likely increase to more than 7.6 billion per year by 2027.

Bluetooth is all great when it works. But if you’re someone who likes to play around with these kinds of connected gadgets, you know it can be frustrating when there’s a hang-up pairing the two. And as a professional tech journalist who has reviewed hundreds of Bluetooth devices in my career, believe me, I feel your pain. 

Here are some common causes of pairing problems, as well as my advice on what you can do about them.

Understanding Bluetooth pairing

To better understand pairing issues, let's explore how Bluetooth operates. Bluetooth depends on both hardware and software to work properly. From a hardware perspective, the devices need to support the same 2.4GHz frequencies. On the software side, they need to support the same Bluetooth profiles so they can decode instructions for specific functions. For example, you can't pair a mouse with your car because your car doesn’t support the Human Interface Device Profile.

In general, Bluetooth software is backward compatible: Bluetooth devices supporting Bluetooth 5 or higher should still be able to pair with devices using, say, the ancient Bluetooth 2.1, launched back in 2007.

Unless there is a hardware or software incompatibility, most Bluetooth pairing problems can be easily resolved.

Usually, Bluetooth devices connect with one device at a time. When a device is already paired with another device and has an active connection, that will interfere with pairing. However, some headphones support multipoint pairing – a feature that lets one pair of headphones connect to two or even three devices simultaneously.

If you're having issues pairing a multipoint device, I suggest you skip to the section below on tips for solving problems with Bluetooth multipoint pairing before going through the general Bluetooth pairing failure steps.

What you can do about Bluetooth pairing failures

Smarphone and Bluetooth earbuds on a table

1. Make sure Bluetooth is turned on

You should see the little Bluetooth symbol at the top right of the screen if you have an Android device. For iOS and iPadOS, you'll need to go into the settings to enable and disable Bluetooth. Windows users will find Bluetooth in Settings > Devices > Bluetooth (or you may have a shortcut on your taskbar). Mac users will find a Bluetooth status icon on the menu bar.

2. Determine what pairing process your device employs

Most Bluetooth pairing is straightforward. You put both devices into paring mode, they see each other, and they connect. Sometimes, though, there is an extra security step, like typing in a code. If you’re not sure how to pair your device, refer to its user guide; you can usually find one by searching online.

3. Turn on pairing mode

Bluetooth devices typically fall into two main categories: accessories and main devices. Accessories include items like headphones and keyboards, while main devices encompass phones, cars, TVs, and computers.

Accessories usually start in pairing mode out of the box, indicated by a blinking light. Once initially paired, if you need to pair these accessories with another device, you'll have to activate pairing mode again. To do this, search for 'how to put [product name] into pairing mode.' (We have guides for Jabra, JBL, JLab Audio, Mpow, Skullcandy, and Sony.)

For main devices such as phones and cars, you must first ensure Bluetooth is activated. Then, put the device into pairing mode through its settings menu. Instructions for this can typically be found by searching 'put [product name] into pairing mode.'

Let’s say you want to pair your phone with your car’s infotainment system to enjoy hands-free calling, texting, and navigation. First, activate Bluetooth on your phone, making it visible to the car. Then, put your car into Bluetooth-pairing mode. The method varies depending on whether your car is an older model, often requiring a series of button presses, or a newer model, which usually involves navigating the in-dash touchscreen display.

Once your car detects your phone, it may ask for a numeric code that you'll need to confirm or input on your phone. After entering the code, the devices should be paired. Be aware that both your car and phone will only remain in pairing mode for a limited time, usually a few minutes. If you exceed this time, you'll need to restart the pairing process.

4. Make sure the two devices are in close enough proximity to one another

While you wouldn’t think someone might try to pair an iPad with a keyboard if the two weren’t sitting right next to each other, to be clear, you should make sure any devices you're trying to pair are within five feet of one another.

5. Power Bluetooth off and back on

A soft reset of Bluetooth can sometimes resolve an issue. With phones, an easy way to do this is by going into and out of airplane mode. For other devices, turn off the power and restart them.

6. Manage old Bluetooth connections

Bluetooth accessories can actively pair with between one and three devices simultaneously. However, they can store pairing information for several more devices, often up to eight, facilitating easy reconnection.

These accessories typically reconnect automatically to the most recently connected device. If you're experiencing issues with pairing, it might be due to the accessory being connected to another device. For example, if your Bluetooth speaker is registered to connect with your phone, tablet, laptop, and media player, it cannot maintain a connection with all four at once. If you encounter pairing issues, check which device or devices are currently connected and disconnect one to pair with a new device.

Read more: How to Connect a Bluetooth Speaker or Headphones to Your TV

When a Bluetooth accessory reaches its limit for stored connections, it may either drop an old device from its memory or refuse to enter pairing mode. In the latter case, you might need to 'forget' the accessory from one of your currently paired devices or perform a reset.

If you're unable to pair a new device, consider two solutions: either make one of your existing devices 'forget' the accessory to free up a spot, or reset the accessory to clear all existing pairings. You can find specific reset instructions by searching for 'reset [device name].'

7. Charge up both devices you're trying to pair

Some devices have smart power management that may turn off Bluetooth if the battery level is too low. If your phone or tablet isn't pairing, make sure it and the device you're trying to pair with have enough juice.

8. Delete a device from a phone and rediscover it

If your phone sees a device but isn’t receiving data from it, sometimes it helps to start from scratch. In iOS settings, you can remove a device by tapping on its name and then Forget this Device. In Android settings, tap on a device’s name, then Unpair.

If you're deleting the device from your car, you may need to turn off your car after deleting the device, open and close the car door, and wait a couple of minutes before trying to pair the device again.

9. Move away from the WiFi router

Another potential obstacle to successful pairing is interference from devices that use the same 2.4GHz spectrum, such as your WiFi router. WiFi has been designed to cope with this, but it might not be a good idea to have your devices next to your router.

10. Move away from your smart home devices

Some smart home devices use a wireless technology called Zigbee. You find Zigbee in smart home hubs, including Amazon's Echo Show and Samsung's SmartThings Station, as well as a wide range of smart door locks, light bulbs, in-wall switches, open/close sensors, plugs, and more. Like WiFi, Zigbee devices use the same spectrum as Bluetooth devices and can interfere with pairing. Move away from your Zigbee devices when attempting to pair.

11. Move away from your laptop's USB 3.0 or USB-C port

Some USB 3 and USB-C devices generate frequencies in the 2.4GHz range, which can interfere with Bluetooth. Since this is a wired connection, the frequency leakage usually occurs at the ports. However, poorly shielded cables can also be a problem. So, if you're trying to pair Bluetooth gadgets or use them near your computer, try moving them away from your computer, or at least away from plugged-in USB devices.

12. Download a driver

If you’re having problems pairing something with your computer, you might be lacking the correct driver. The simplest way to figure this out is to do an online search for "[product name] driver." If there's an updated driver available, download and install it and see if that fixes the problem.

13. Update the hardware’s firmware

Some automotive audio systems are known to not pair with newer phones because the Bluetooth drivers in these systems didn’t work with later versions of Bluetooth. Updating your vehicle's firmware may fix the issue. If you’re not sure how to get the latest firmware for your car, check with the manufacturer.

14. Remove your Bluetooth device and start fresh

If you're having trouble connecting or experiencing a spotty connection, clearing your Bluetooth cache can resolve these issues by removing outdated or corrupt connection data. You can do this by removing your problematic registered Bluetooth gadget(s), restarting your main device, and then re-pairing.

To remove a device or accessory, follow these steps:

  • For iOS and iPadOS, select the info icon ('i' in a circle) to access the option to 'Forget this device.'
  • For Android phones, select the device and then select 'Unpair' or 'Forget.'
  • For Windows computers, click on the triple dots next to the gadget and select 'Remove device.'
  • For Macs, hover your mouse over the device you want to remove and then click on 'Disconnect' or the 'X' button to remove it.

Once you have removed the unwanted or malfunctioning gadget, restart your main device to clear the Bluetooth cache. Now you can re-pair.

Read more: The Power of Restarting: Why Turning Devices On and Off Fixes Them

Solving problems with Bluetooth multipoint pairing

Multipoint is a Bluetooth technology allowing a device to be actively paired with more than one device simultaneously. This means, for example, your headphones could be paired with both a phone and a laptop at the same time.

If you’re having issues with setting up a multipoint connection, the first thing to do is double-check that your device supports multipoint by searching for '[product name] multipoint Bluetooth' or consulting your product’s manual. Once you’ve confirmed that your device supports multipoint, follow these steps.

Adding a second device to a multipoint product

There's no standard way manufacturers use to handle multipoint connections. But these are the basic steps for most products.

  1. Pair with the first main device the way you would with a single-point Bluetooth device. (If you’re having trouble pairing your first device, consult the list of tips above.)
  2. Leave the first device turned on and pair it with the second one. You'll need to put your headphones or speaker into pairing mode to do this.
  3. Once you have successfully paired with the second main device, you may be simultaneously connected with both main devices. Some manufacturers have you take the additional step of going back to the first main device and reconnecting before allowing simultaneous connections.

Other products (like the Sony WH-1000XM5 headphones, Bose QuietComfort II Earbuds, and Soundcore Liberty 4 NC earbuds) require installing an app and turning on the ability to connect two devices before you can connect with a second main device for multipoint use.

Troubleshooting multipoint connection issues:

Multipoint devices typically connect to two or three devices simultaneously but can store many more connections. If you're having trouble, follow these steps:

  • Using an App: If your device uses an app for multipoint connections, open the app and toggle on the two devices you want to connect simultaneously.
  • Without an App: If you don't use an app, reconnect the main device that has lost its connection. In the Bluetooth settings of the second device, select it from the list of registered devices to reconnect.

Final thoughts

Bluetooth technology, while incredibly useful, can sometimes present challenges in pairing devices. Understanding the basics of how Bluetooth works, recognizing common pairing issues, and following straightforward troubleshooting steps can significantly ease the process. Whether you're trying to connect headphones, keyboards, or any Bluetooth-compatible device, remember these tips for a smoother experience.

[Image credits: Bluetooth headphones with phone via BigStockPhoto]

For the past 20+ years, Techlicious founder Suzanne Kantra has been exploring and writing about the world’s most exciting and important science and technology issues. Prior to Techlicious, Suzanne was the Technology Editor for Martha Stewart Living Omnimedia and the Senior Technology Editor for Popular Science. Suzanne has been featured on CNN, CBS, and NBC.


Topics

Phones and Mobile, Computers and Software, Phone Accessories, Tips & How-Tos


Discussion loading

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From IDtenT Error on January 15, 2017 :: 2:59 pm


When I turn my BT on, my bottom get numb.

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From Stewart Vriesinga on January 21, 2017 :: 8:05 pm


I was almost at the point of returning my JLAB Eclipse Supra Fit as defective because it couldn’t see Bluetooth devices. It wouldn’t list them, much less pair with them and repeatedly told my there were no Bluetooth device to connect to. I was frustrated and, in part because the store I bought it from was about to close, I looked on line. I found the manual and was following all the instructions correctly, and other devices—my laptop, my phone, my hearing aids,my tablet—were all connecting without problems. Or at least they WERE connecting, albeit not always to the device I wanted.

After reading your tips I moved away from the router and laptop, and made sure all devices other than the speaker I wanted to connect to were turned off, and it found the speaker and I was able to pair/connect it! Thanks!

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From Josh Kirschner on January 22, 2017 :: 4:45 pm


These connection issues can be very frustrating so glad you got things working!

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From nambasi emmanuel on November 22, 2017 :: 9:46 am


I am quite confused with these headphones I just bought from my friend who also does not know how to connect them. The power button is a left to right switch which cannot be held to light blue like other divices I have been familiar with. Pliz help me with my excitement. Emah.

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From Marie on January 07, 2018 :: 10:04 pm


Hi

All of a sudden my husbands handsfree in the car is giving an interference sound on outgoing calls. Hard for google voice to hear his phone request but once connected it is normal connection. It’s a Samsung S5 and has just starting doing it in the last week or so. Have unpaired etc but doesn’t fix the noice. Can you think of what it could be plllleeeasse

Cheers Marie

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From Zero-Effect on January 23, 2017 :: 5:26 am


I just went out and got a Sentry B400 B.T. headset, and paired it with my laptop running Win 10 Pro.  The issue I am having come from when I have to recharge the blue tooth headset or laptop.  I power them off and charge them up then when I power them back on the headset automatically goes into pairing mode even though according to the laptop it states they are connected.  I cant get anything out of the headset, unless I delete the pairing and re-pair the headset back to the laptop every time I need to power down either the headset, the laptop or both…Any thoughts?

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From Chris on January 23, 2017 :: 7:05 pm


I’ve been having trouble pairing since I came back from a trip. I forgot the device and then did all of the troubleshooting. None of it worked. I took a trip recently and had to use airplane mode, so I tried turning on airplane mode, and it worked! I then turned airplane mode off, and I’m still connected. I don’t know why, but this worked for me, and it might work for someone else.

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From Tracey Hagemo on January 27, 2017 :: 8:30 am


Seriously making me mad!  What the heck am I doing wrong?  Cannot even find them to pair.

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From Ryan Jones on January 27, 2017 :: 4:08 pm


So I bought pretty decent wireless headphones that work great when the phone or headset isnt in motion. (which is what I didnt check when buying them) as soon as i move they cut out and in. Its constant like every time i move my head or the phone. Isnt the point to be so you can move??? I havnt updated my iphone 6 in over a year which Im seeing could possibly be the problem but probably not. Any ideas?

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From Phu tran on March 17, 2022 :: 11:54 am


Help me fit my heart to come my speaker can not heart too they call me

Reply

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From John Julius Casio on January 30, 2017 :: 3:51 pm


Hi
I have this problem with my ueboom2.
For some reason when I try to connect to my device when pairing it only says that error pin number or pass key. So i try my sister’s phone it work. What is my problem with my phone (im using 5.1 andoid).And I notice in the pairing the logo of my speaker is not a headset. What do I fix this

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From Meohmyoh on October 29, 2017 :: 5:45 pm


Ok when I told my bluetooth to forget speaker other night I thought when I do the search I could

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From crictime on February 02, 2017 :: 4:49 am


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From Samantha on February 02, 2017 :: 6:27 pm


I can pair my HP laptop running Windows 10 with my Motorola android phone, but when I try to cast music in Windows media player it shows the available device as my neighbour’s unpaired TV instead of my paired phone, any ideas how to fix it? I have tried all combinations of restarting and repairing and am really fed up with it. Thanks

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From Aimee Lawson on February 02, 2017 :: 7:53 pm


I have a pair of wireless skullcandy headphones and i also got a memorex boom box that has bt, however i cannot get these two to pair up, i have tried everything, what do i do?

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From Brian on February 04, 2017 :: 9:07 am


Hello,

Have to thank you! I couldn’t connect my Blue Piston speaker to my Mac. But it worked great on my iPhone so as I read through your article you said to make sure you were away from the WIFI source. So I tried turning off my WIFI on my Mac and boom the speaker appeared!

Thanks,
Brian

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From Apna happy on February 07, 2017 :: 2:58 am


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From Carenician on February 07, 2017 :: 10:14 am


my note 2 pairs with my Lg cm 9530 but streams delayed broken sound,it pair and plays clear on other Hoofers what can be the problem?

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From Tracy on February 07, 2017 :: 10:15 am


My iPhone will pair up with my Apple Watch and my car through Bluetooth but I cannot get it to pair with speakers or Bluetooth headphones .  The little Bluetooth thing just keeps spinning I’ve tried shutting the phone completely off I’ve turn the Bluetooth on and off and he suggestIons?

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From Chamba on February 07, 2017 :: 11:26 am


My mobile samsung glaxay j7 prime bluetooth is not connect any device plz tell me how to fix the problem any idea

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From Hack-Guide on February 20, 2017 :: 5:21 pm


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From Megan Regnier on February 21, 2017 :: 2:51 am


I recently purchased a 2016 Ford Escape and while my Escape recognizes my phone, my phone won’t allow my Escape to connect via bluetooth. I’d love to fix that because I’m on call a lot for work and need to be able to respond to calls

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From shawn michael on May 09, 2020 :: 12:08 pm


following are different suggestions
hopefully you have it fixed by now, since thats been 3 years when you sent out the question.

turn off the BT on the phone, and back on after a few seconds
turn off your phone and turn back on.
delete the pairing to the item you have and re pair.

those are my suggestions.

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From Veronica on February 22, 2017 :: 5:37 am


HI I have tried to pair my generic bluetooh to the android tablet 4.4.2 and butbit continues to give me the message no nearby device found can someone please help me the bluetooh is 4.1 generic brand thanks

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From Tamaresque on February 24, 2017 :: 7:26 pm


Yay!

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From ian on February 25, 2017 :: 4:22 pm


My phone and laptop are paired but won’t connect saying pan server fault?

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From Suzanne Kantra on March 03, 2017 :: 11:16 am


You need to make sure that Bluetooth tethering is turned on. You should find this on your phone under Settings > Wireless & Networks > More > Tetherng & portable hotspot. Then select Bluetooth tethering to turn it on. Once tethering is on, you should be able to connect to the Internet with your laptop.

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From Ceanna on March 03, 2017 :: 4:23 am


When I connect my phone to my jvc car Bluetooth I can play music just find but if I receive or make calls they can’t hear me but I Can hear them and I have to switch phone to speaker or headset. I have paired 3 different phones and its always the same, plays music but if I make a call the person on the other end can’t hear me but I hear them .Can you please help me its driving me crazy.

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From Suzanne Kantra on March 03, 2017 :: 11:24 am


Since you can hear callers, it sounds like the microphone on the receiver could be physically blocked or malfunctioning.

Which model of JVC in-dash receiver is it? And what type of phones have you paired?

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From CEANNA on March 03, 2017 :: 3:10 pm


I have a JVC Arsenal KW-V200BTand I have tried connecting a HTC phone,BLU phone,and rite now I have an Alcatel phone. While connected to car Bluetooth it recognizes the dial of numbers like call my voicemail and add password people just can’t hear me

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From Suzanne Kantra on March 03, 2017 :: 4:28 pm


Here are a few things to try:

Locate the microphone and make sure it isn’t being physically blocked. (It’s also possible the mic became unplugged or was never plugged into the back during installation.)

Test the mic to see if your receiver hears your voice commands.

When you’re taking a call, have you tried boosting the microphone level on the display? I see in the manual that there is a volume level adjustment for the microphone in the lower right—which is only available when you’re in a call.

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From Thanhkhuu on March 17, 2022 :: 11:50 am


Fit my iPhone they can heart me

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From Ubaid on March 12, 2017 :: 5:25 am


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From Danial on March 12, 2017 :: 5:29 am


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From Leo on March 18, 2017 :: 1:42 pm


Thanks for tip #8: delete device fr phone and rediscover.  Had tried everything (I thought) and had now pried it apart and was about to do a reboot by disconnecting battery. Last ditch research and your tips appeared. Thx again

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From Anas Jan Anas Jan on March 22, 2017 :: 4:31 am


Plece fast me frainds

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From Hilary on March 27, 2017 :: 10:02 am


Keep getting an error message from my Samsung tablet :unable to communicate with QCY-Q29_L….can someone help me? This is a first time pair with the tablet.

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From saif on March 28, 2017 :: 11:50 am


al my bluetooth drivers are uptodate as well as on my android device…...any ide

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From Suzanne Kantra on March 29, 2017 :: 4:13 pm


As far as driver updates, that’s only relevant for computers. What are you trying to pair with your android device? What version of Android are you running?

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From Suzanne Kantra on March 29, 2017 :: 4:10 pm


Looks like you have the pair the right ear piece out of the case to pair and then remove the left ear piece for it to connect to the right ear piece. If you’ve done that, I’d try forgetting the QCY Q29 on your Bluetooth list and put the headphones into pair mode again for a second try.

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From Bryn on April 04, 2017 :: 2:04 pm


This doesn’t do anything to fix actual connection issues.

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From Oscar on April 04, 2017 :: 10:12 pm


I recently purchased a new car stereo that supports bluetooth but when I attempt to connect my galaxy7 phone to it and play music, it registers as conected but no audio comes out. Then when I try to connect my phone to other bluetooth devices, the problem caries over to the devices that woeked previous to the pairing with the car stereo. I thought it was my phone but I tried two different brands and the same issue. Can a car stereo ruin my bluetooth? Only after doing a factory data reset on my phone was I able to connect to the Bluetooth devices and get audio again but not the car stereo.

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From Ashim Kr Hore on April 18, 2017 :: 8:26 am


My mobile phone was nicely paired and connected wih onkyo av receiver and was playing music in mobile and streaming the audio thorough onkyo music system.But since last five days while trying to play music in my mobile no audio was heard in my system.AV receiver shows’ connected’ but in my mobile while connected with av receiver after pairing it becomes silent as it should be but no audio streaming in music system.While checked in mobile bluetooth connection it shows"connected (no phone)”.Tried by restarting, by clearing cache files but no positive result.While tried to play by pairing and connecting av receiver with another mobile it played smoothly in music system.while connecting my mobile with another mobile it connected fine data transfer is done smoothly.But couldn’t transfer audio to av receiver.Being myself a audiophile it’s a great trouble for me.Av receiver is working fine with my tv ,desktop,usb drive or even with other mobile phone.Any guidance to fix this is welcome.

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From Pedro s. on April 26, 2017 :: 5:57 am


For me restarting smartphone did the trick wink

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From Grinder on April 29, 2017 :: 8:17 pm


Make the salesman pair your device as a condition of sale. The land fills are full of discarded Bluetooth stuff. Trump tweets in bluetooth.

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From facebook10155630950182971 on April 30, 2017 :: 8:18 am


I can connect my phone with my onkyo AV receiver via Bluetooth and play music from my phone easily and smoothly but since last few days while trying to connect the same pair, in my phone it shows ‘connected(no phone)’ and in the av receiver it is showing’ connect’ as earlier. In the phone the music continues to play but it’s speaker goes off but speaker systems fails to play. Tried by soft resetting but failed. Any guidance to rectify the same will be cordially accepted.

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From Judy Beach on May 09, 2017 :: 11:43 am


Everything indicates my bluetooth headset is connected to my Iphone 7 properly. It shows connected on my phone, and the headset says it is connected. Once I make a phone call or try to receive a call, I hear nothing. :(

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From Suzanne Kantra on May 09, 2017 :: 2:08 pm


Even if you have everything connected properly, the iPhone won’t necessarily select your headset when you make/receive a call. When you make or receive a call, tap on the Audio button on the screen (after you place a call, it’s to the right of the keypad button on the top row). When you tap the Audio button, you should see a white window slide up from the bottom that lets you select from the headset, your iPhone and the speaker. Selecting the headset should let you hear and turn on the headset’s microphone. Let me know if that doesn’t work.

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From Judy Beach on May 17, 2017 :: 9:42 am


Thanks Suzanne, although I had tried that too. Turns out the only thing that worked was shutting down my iphone, and restarting it. It works fine now.

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