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How to Fix Bluetooth Pairing Problems

by on December 23, 2017
in Phones and Mobile, Computers and Software, Phone Accessories, Tips & How-Tos :: 376 comments

Bluetooth is a popular method of wirelessly transferring data between two devices such as your phone and your headphones, your media player and a speaker, or your iPad and a keyboard. It’s one of the most widely used wireless technology in the world, according to the Bluetooth Special Interest Group. More than 3 billion Bluetooth products that were expected to ship last year alone, and that number will likely almost double within the next three years.

Bluetooth is all great when it works. But if you’re someone who likes to play around with these kinds of connected gadgets, you know it can be frustrating when there’s a hang-up pairing the two. Here are some common causes of pairing problems as well as advice on what you can do about them.

Why Bluetooth pairings fail

Bluetooth depends on both hardware and software to work properly. So if your devices can't speak a common Bluetooth language, they won’t be able to connect.

In general, Bluetooth is backward compatible: Bluetooth devices supporting the Bluetooth 5 standard, announced last year, should still be able to pair with devices using, say, the ancient Bluetooth 2.1, launched back in 2007.

The exceptions are gadgets that use a low-energy version called Bluetooth Smart, which works on a different protocol than older, or "Classic" Bluetooth devices. Bluetooth Smart devices are not backward compatible and won't recognize (or pair with) older devices that support Classic Bluetooth. (For example, an old Sony Ericsson phone sporting Bluetooth 3.0 won't be able to connect to a Bluetooth Smart device.)

However, if a device supports Bluetooth 4.0 (in some cases), 4.2 (in most cases) or 5.0 (in most cases), it should recognize both Bluetooth Smart and Classic. Bluetooth 4.0 devices will be officially labeled Bluetooth Smart Ready. In the case of Bluetooth 4.2 and 5, it's expected.

Gadgets that commonly use Bluetooth Smart include personal health gadgets such as fitness bands or heart-rate monitors. These gadgets will only pair with a smartphone or tablet that also uses Bluetooth Smart – or are Bluetooth Smart Ready.

Most smartphones are Bluetooth Smart compatible. That includes iPhones running iOS 7 and newer, Android phones running 4.3 or newer, Windows Phone 8.1 devices, and all BlackBerry 10 devices. Ensure your phone is running the latest version of its operating system – but if your device isn't new enough to run relatively current software, you may not be able to pair it with that fitness band.

Devices also come with specific Bluetooth profiles. If Bluetooth is the common language connecting devices, you can think of a profile as a dialect associated with a certain use. For example, you probably aren't going to be able to connect a mouse and a camera because a camera doesn’t support the Human Interface Device Profile. But if both a mobile phone and a wireless headset support the Hands-Free Profile, you should be able to pair them.

However, if the pairing failure is a matter of user error, there are steps you can take to get your devices happily communicating with each other.

What you can do about pairing failures

1.  Make sure Bluetooth is turned on. You should see the little Bluetooth symbol at the top of your phone’s screen. If you don’t, go into the settings to enable it.

2. Determine which pairing process your device employs. The process for pairing devices can vary. Sometimes, for example, it involves tapping a code into your phone. Other times, you can just physically touch your phone to the device you want to pair it with. Or in the case of the Bose SoundLink, you only have to hold down a button on the speaker to pair it with a phone.

If you’re not sure how to pair a device, refer to its user guide; you can usually find one by searching online.

3. Turn on discoverable mode. Let’s say you want to pair your phone with your car’s infotainment system so you can enjoy hands-free calling, texting and navigation. First, go into your phone’s settings and tap on Bluetooth; doing so makes the phone visible to the car. Then depress the buttons on your car's infotainment system, usually on the steering wheel or center stack, to get it looking for the device.

Once it finds your phone, the car may ask for a numeric code you need to confirm or input on your phone. After you do so, the devices should be paired. Keep in mind your phone or your car may only stay in discoverable mode for a few minutes; if you take too long, you’ll need to start over.

4. Make sure the two devices are in close enough proximity to one another. While you wouldn’t think someone might try to pair an iPad with a keyboard if the two weren’t sitting right next to each other, it’s probably worth noting that you should make sure any devices you're trying to pair are within five feet of one other.

5. Power the devices off and back on. A soft reset sometimes can resolve an issue. With phones, an easy way to do this is by going into and out of airplane mode.

6. Power down likely interferers. Say that faithful Bluetooth speaker usually connects to your partner's smartphone instead of yours. If you're having trouble pairing your phone with the speaker, it could be because the speaker is trying to activate its usual connection. Some older devices are very simple. They just try to connect with the last thing they paired with. If a Bluetooth device was previously paired with something else, turn off that other gadget.

7. Charge up both devices you're trying to pair. Some devices have smart power management that may turn off Bluetooth if the battery level is too low. If your phone isn't pairing, make sure it and the device you're trying to pair with have enough juice.

8. Delete a device from a phone and rediscover it. If your phone sees a device but isn’t receiving data from it, sometimes it helps to start from scratch. In iOS settings, you can remove a device by tapping on its name and then Forget this Device. In Android settings, tap on a device’s name, then Unpair. After removing a device, start at step 1 on this list.

9. Get away from the Wi-Fi router. Another potential obstacle to successful pairing is interference from devices that use the same spectrum, such as your Wi-Fi router. “Wi-Fi has been designed to cope with this, but it might not be a good idea to have your devices directly on top of the router,” Powell says.

10. Move away from a USB 3.0 port. “Interference from USB 3.0 is also possible,” Powell says. Newer laptops, for example, often have the higher-speed USB 3.0 port, so if the connection isn't happening, try pairing your Bluetooth gadgets away from the computer.

11. Make sure the devices you want to pair are designed to connect with each other. Whether it’s a headset, speaker, mouse, keyboard, camera or something else, your device has a specific profile that spells out what it can connect with. If you’re not sure, check the user manual.

12. Download a driver. If you’re having problems pairing something with your PC, you might be lacking the correct driver. The simplest way to figure this out is to do an online search for the name of the device you’re trying to pair along with the word “driver.”

13. Update the hardware’s firmware. Some automotive audio systems have been known to not pair with phones because the Bluetooth drivers in these systems didn’t work with Bluetooth 4.0. If you’re not sure how to get the latest firmware for your hardware, check with the device manufacturer.

14. Limit data shared between devices. Android and Windows devices let you choose the information you share between devices. So, for instance, you can choose to share phone audio, media audio, contacts and text messages with your car. If you don't need to share all of the data, deselecting one or more of the types of information may enable the devices to pair. 

For Android devices, go to Settings > Bluetooth and select the device. If there are options to select, they will appear. For Windows, go to Control Panel > Hardware and Sound > Devices and Printers and right click on the Bluetooth device in question. Then select the Services tab to choose which types of information to share.

15. Clear the Blutooth cache (Android only). Sometimes apps will interfere with Bluetooth operation and clearing the cache can solve the problem. Go Settings > Backup and restart > Reset network settings. 

Not all wireless devices use Bluetooth

Keep in mind that not all wireless devices use Bluetooth. Alternatives include the Wireless Gigabit specification, Wireless HD, ANT+, ZigBee, NFC as well as Wi-Fi Direct. These other technologies typically won’t work with your phone, tablet or PC without some kind of additional hardware.

We hope this guide has helped you with your Bluetooth pairing problems. If you know of any tip we've missed, share in the comments below!

Updated on 12/23/2017

[Image credits: Bluetooth searching for networks vis BigStockPhoto, Bluetooth devices with phone via Shutterstock]



Discussion loading

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Looks like you have the

From Suzanne Kantra on March 29, 2017 :: 4:10 pm

Looks like you have the pair the right ear piece out of the case to pair and then remove the left ear piece for it to connect to the right ear piece. If you’ve done that, I’d try forgetting the QCY Q29 on your Bluetooth list and put the headphones into pair mode again for a second try.

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Bunch of BS

From Bryn on April 04, 2017 :: 2:04 pm

This doesn’t do anything to fix actual connection issues.

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Bluetooth connectivity issues.

From Oscar on April 04, 2017 :: 10:12 pm

I recently purchased a new car stereo that supports bluetooth but when I attempt to connect my galaxy7 phone to it and play music, it registers as conected but no audio comes out. Then when I try to connect my phone to other bluetooth devices, the problem caries over to the devices that woeked previous to the pairing with the car stereo. I thought it was my phone but I tried two different brands and the same issue. Can a car stereo ruin my bluetooth? Only after doing a factory data reset on my phone was I able to connect to the Bluetooth devices and get audio again but not the car stereo.

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BT paired,connected(no phone) with av receiver

From Ashim Kr Hore on April 18, 2017 :: 8:26 am

My mobile phone was nicely paired and connected wih onkyo av receiver and was playing music in mobile and streaming the audio thorough onkyo music system.But since last five days while trying to play music in my mobile no audio was heard in my system.AV receiver shows’ connected’ but in my mobile while connected with av receiver after pairing it becomes silent as it should be but no audio streaming in music system.While checked in mobile bluetooth connection it shows"connected (no phone)”.Tried by restarting, by clearing cache files but no positive result.While tried to play by pairing and connecting av receiver with another mobile it played smoothly in music system.while connecting my mobile with another mobile it connected fine data transfer is done smoothly.But couldn’t transfer audio to av receiver.Being myself a audiophile it’s a great trouble for me.Av receiver is working fine with my tv ,desktop,usb drive or even with other mobile phone.Any guidance to fix this is welcome.

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For me restarting smartphone did

From Pedro s. on April 26, 2017 :: 5:57 am

For me restarting smartphone did the trick wink

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Sure way to not get ripped off by bluetooth hype.

From Grinder on April 29, 2017 :: 8:17 pm

Make the salesman pair your device as a condition of sale. The land fills are full of discarded Bluetooth stuff. Trump tweets in bluetooth.

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I can connect my phone

From facebook10155630950182971 on April 30, 2017 :: 8:18 am

I can connect my phone with my onkyo AV receiver via Bluetooth and play music from my phone easily and smoothly but since last few days while trying to connect the same pair, in my phone it shows ‘connected(no phone)’ and in the av receiver it is showing’ connect’ as earlier. In the phone the music continues to play but it’s speaker goes off but speaker systems fails to play. Tried by soft resetting but failed. Any guidance to rectify the same will be cordially accepted.

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Bluetooth headphones show paired to iphone, but can't hear

From Judy Beach on May 09, 2017 :: 11:43 am

Everything indicates my bluetooth headset is connected to my Iphone 7 properly. It shows connected on my phone, and the headset says it is connected. Once I make a phone call or try to receive a call, I hear nothing. :(

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Even if you have everything

From Suzanne Kantra on May 09, 2017 :: 2:08 pm

Even if you have everything connected properly, the iPhone won’t necessarily select your headset when you make/receive a call. When you make or receive a call, tap on the Audio button on the screen (after you place a call, it’s to the right of the keypad button on the top row). When you tap the Audio button, you should see a white window slide up from the bottom that lets you select from the headset, your iPhone and the speaker. Selecting the headset should let you hear and turn on the headset’s microphone. Let me know if that doesn’t work.

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Fixed!

From Judy Beach on May 17, 2017 :: 9:42 am

Thanks Suzanne, although I had tried that too. Turns out the only thing that worked was shutting down my iphone, and restarting it. It works fine now.

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zzzzz

From zzzzz on May 18, 2017 :: 11:12 am

Least helpful post I have ever seen.

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Bluetooth disconnects when I start the car

From Jim K on May 19, 2017 :: 7:17 am

I connect my iphone successfully with car engine off as required but when I start the engine the BT connection fails. 
The problem just started recently.  Any ideas as to what the problem is that is causing this???

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G4 won't reconnect to my unpaired PLT_M165

From Cody on May 19, 2017 :: 8:40 pm

I unpaired my head set and tried to pair it again, and it doesn’t show up dieing the scanning process anymore.

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Yes, I totally agreed with

From Will Smith on May 25, 2017 :: 7:26 am

Yes, I totally agreed with you. Bluetooth depends on both hardware and software to work properly. So if your devices can’t pair to another device then you should restart both devices. Also check Bluetooth version on both devices because you can’t connect with latest devices that only support Bluetooth 4.0. Click here http://www.i-doctor.be/fr/

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Bluetooth Does not Work on my ION Block Rocker

From Israel Lopez on May 26, 2017 :: 9:29 am

It’s been a while since I Bought this ION Speaker, so now I don’t have warranty on it, Bluetooth stop working without reason, everything else work’s fine, someone of you guys Know what could be or what to do to fix it

Thanks.

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Headset paired as keyboard

From Kim on June 08, 2017 :: 9:56 pm

When I tried to pair my bluetooth headphone with my PC, it’s always paired as keyboard, i tried different way (update driver, remove and add the device again, even use a bluetooth adapter) but the headphone is still recognized by the PC as a keyboard. Are there any solutions for that?

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Bluetooth issu still there

From Uktv on June 09, 2017 :: 12:22 am

My Bluetooth pairing problem is still exist. I read your article. Need to apply your article steps. Ill let you further details on my bluetooth problem

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Help???

From Keelan on June 14, 2017 :: 8:25 am

My headphones were working fine earlier today, but now my phones bluetooth cant find my headphones even though both are turned on and it was working fine earlier.
I connected to a computers Bluetooth earlier to watch a video, then disconnected it, and when I tried to sync my headphones back to my phones bluetooth it couldn’t connect. I’ve turned both off and on again and restarted my phone three times but it simply can’t find my headphones bluetooth? There doesn’t seem to be any clear reason why this is happening?

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Sending file via bluetooth from mobile phone to pc Windows 7

From facebook408204546239768 on June 16, 2017 :: 12:07 am

For WINDOWS 7 click Start, Devices and Printers.
Double-click your bluetooth mobile phone to open the Bluetooth Device Control.
In the lower left click on Open Bluetooth settings.
Under Discovery, check the box Allow bluetooth devices to find this computer.
Click COM Ports tab.
Click Add…
Select the Incoming (device initiates connection) radio button.
Click OK, and allow it to automatically add a com port.
Click Done.

Now when you send the file from the cell phone to the computer, a message box will appear in the system tray indicating a file is incoming. Click the message box to accept the file. The box will choose a folder for you to save the file.

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bluetooth connetion problem

From jagsir singh on June 16, 2017 :: 11:52 am

An unexpected error occurred.Pkease contact your systemb administrtor

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Best Module Of All

From Larry Jones on June 26, 2017 :: 7:53 am

I have a 2008 BMW X5 and a Samsung Galaxy S3 cell phone.  I can pair the audio from the phone but I am not able to pair the cell phone’s contact list.  A popup screen comes up on the phone asking if I want to pair the contacts.  I tap OK, the screen goes away and momentarily comes back with the same popup screen asking if I want to pair the contacts. Can you help please?

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Pairing

From Mike on June 26, 2017 :: 11:43 am

I have an alta hr fitbit…it paired fine with my samsung s7 edge then it stopped…i have tried to unpair it..but it wont..it unpaired the car my speaker and it wont unpair the alta hr..turned bluetooth off and on in the app…deleted fitbit and re-installed it..still wont sync..it says bluetooth is the problem….what have i not done..im confused…

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Have you tried removing the

From Suzanne Kantra on July 03, 2017 :: 11:48 am

Have you tried removing the Alta HR from the Fitbit app and then re-pairing? If you tap on the device in the Fibit app and then scroll all the way down, you’ll see the option to “Remove This Alta HR.”

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mini coopers 2011 pair with lg g6 phone

From mark on July 02, 2017 :: 5:37 pm

I can not get these two to pair, help!!  Phone says pairing, but the car will not pop up an add button to let me put in a code. it just says delete prior, pair, help and bt. When I het pair, it just shows me the info with car name which I alreadyclicked on phone. please help. How do I get car to let me ad phone-code-numbers to be seen to enter code

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Doesn't Fix BLUETOOTH NON-CONNECTIVITY

From Bryan on July 06, 2017 :: 4:02 pm

This seems to be all basic instructions on connecting a Bluetooth device.

None of this helps to fix the actual problem of ANDROID CONSTANTLY NOT CONNECTING TO BLUETOOTH DEVICES. Every other day, I have to RIP OUT THE BATTERY and restart my stupid Galaxy phone just to get the F^@#ING STUPID BLUETOOTH working again.

It’s obviously an OS issue and NOT a PROBLEM with my HEADPHONES - especially since it HAPPENS TO EVERY BLUETOOTH DEVICE I HAVE.

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Soundpeats qy7

From facebook1930451033635419 on July 06, 2017 :: 7:55 pm

My Bluetooth rosebuds did pair and connect until my phone needed to be hard reset now it doesn’t show up

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This sucks

From The magic swan on July 07, 2017 :: 8:49 am

I had to fuck around with my alpine stereo itself to get my android phone to pair

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Mic priority

From panther on July 09, 2017 :: 5:32 am

I am pairing my phone to a bluetooth headphone, now if I run an audio application to record a speech from a radio.
Which mic will be used?
The headphone mic or a the mobile mic?

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Paired but no sound in bluetooth headphones

From John Reiniers on July 09, 2017 :: 7:27 am

I have a Panasonic TC-P50S30 plasma TV (2012). This TV has neither a headphone jack nor audio outs. To enable bluetooth I bought a TaoTronics Bluetooth 4.1 Transmitter/receiver. I then bought a digital audio to analog adapter and a TOSLINK cable.

I then ran the 3.5mm cable from the TaoTronics into the 3.5mm female to 2 male RCA and plugged that into the audio outs on the digital audio to analog adapter. I then plugged the adapter into the digital audio out on the back of the TV. I then was able to pair the TaoTronics to the headphones. This was confirmed by voice coming from headphones that ‘connected to TaoTronics’.

But cannot actually get the sound from the TV into the headphones. I can find no way with this particular TV to change speaker mode, from say, TV speakers to auxillary. The TV has ‘viera link’ which when I press that function from the remote, the ‘speaker output is greyed out so no chance to change that. If I go into the advanced audio settings on the main menu, the only option is to turn the TV speakers on or off. If I turn them off, I still get no sound coming from the headphones. If I turn them on still no sound from headphones.

I’ve tried turning everything off, unplugging the TV, turning everything back on and pairing again but still no sound from headphones.
Both the headphones and the TaoTronics are fully charged.

Does anybody have any thoughts on what the problem may be?

Much appreciated,
John

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Excellent

From Chetan on July 11, 2017 :: 2:26 pm

I had difficulty pairing up & your website solved it.  Needed to forget the device and it synched to the headphone.  Thanks.

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Connecting Sony car audio to bluetooth speaker

From Mark Macdonald on July 11, 2017 :: 4:33 pm

SO I’m trying to get my new Sony bluetooth car audio headset to pair with my Creative D100 bluetooth speaker. This is so the folks in the rear of my minibus can hear what’s being played, as there are only wired speakers in the front. But they won’t pair. What’s the problem? Thanks

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PAIRING

From Douglas on July 15, 2017 :: 3:00 pm

EVERYTHING WAS WORKING GREAT.. Then I stopped using the headset for over a month.  Fully charged but it keeps saying pairing when I ask to call….
Why do I have to repair when not using?
And I forget—to I pair with unit off or ???
Thanks

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Does anyone else have Bluetooth disconnects & if you go to the paired list connection failed?

From Pitney Bowes finucane on July 18, 2017 :: 2:49 pm

I had to wait In a long left turn lane because of the redlight & I was disconnected once again; no one is allowed to get behind the parents Bluetooth just to steal confidential information nor force me to lose my drivers license!!!
I had my phone powered off while inside the gym; when I was driving back to the apartment I wanted to listen to my music & I wish I didn’t have to take it out of my gym bag but I had to take the phone out without looking at my gym bag & short traffic light I had turned on the mobile Bluetooth & made sure the car multimedia was connected on the mobile phone then went back to the vehicle & try to play the music or connect for the music & connection failed once again; so I had to do all the steps once again to connect the phone Bluetooth to car multimedia!!!
How can it keep failing to connect & why do I have to keep repeating the steps on reattaching my phone to car multimedia?

I would be questioning why the vehicle gets disconnected from my phone; if you connect for the music but connection failed; make sure the phone car multimedia is connected & if that wasn’t the problem; then you had to tinker around only with the stereo on & not the engine tinkering & if you already had your phone but technically go to more settings & forget the carmultimedia; turn off & turn the switches back on & upper right hand corner :(3) dots & refresh & add a new device to the vehicle but reinstalling car multimedia to the phone & accept everything on the vehicle Bluetooth; after I did that in one parking lot I get down the hill to another traffic light & phone practically got disconnected from the vehicle while listening to music!!! I might have my phone powered off because of charging & you will lose the Bluetooth signal on top of the phone!! People can turn on the Bluetooth on top of the phone & people should be in business & also making sure everything is connected on the list of devices!!

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When there are actually fourteen troubleshooting tips to solve a problem as simple as using a speake

From Kevin on July 30, 2017 :: 2:01 am

When there are actually fourteen troubleshooting tips to solve a problem as simple as using a speaker, that means the technology has gotten too complicated and needs to be simplified.

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Bluetooth head phones not connecting with my new phone

From Asmitaa T on August 01, 2017 :: 4:29 am

Hi ..I purchased flipkart smart buy ear phone BT12VP ....I got connected with my old samsung J5 but its not connecting with samsung note 5 ...I tried contacting their customer care but tehy told me its not manufacturing defect….I even tried connecting it with my frds phone….it was also not visible to her phone….plz suggest what to do

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helpful

From Jennifer Roussin on August 04, 2017 :: 8:12 pm

Tip 8 delete a device from a phone and rediscover it - fixed the problem!  Thank you!

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helpful

From Jennifer McKee Roussin on August 04, 2017 :: 8:13 pm

Tip number 8 fixed my problem.  Thank you!

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Thanks!

From Josh Kirschner on August 07, 2017 :: 8:47 am

Glad the tips were helpful!

Best,
Josh

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Acer Chromebook 15 cb3 532 model bluetooth connectivity to speaker

From Casey on August 08, 2017 :: 9:54 pm

The Bluetooth speaker I bought a bolt used to pair with CB However now it says your device is connected but there is no sound output. I have tried turning off both the Bluetooth connect tab and the speaker. No luck is it an accessibility issue. Somebody must have answers. I have an older speaker that also use to connect but is experiencing the same issue!

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Bluetooth speaker did work at

From Casey on August 08, 2017 :: 10:17 pm

Bluetooth speaker did work at one time but now it pairs or says your device is connected but there s no sound volume is cranked up. Have tried resetting CB and software update of which there was none, I may have to call Acer tech support if we cannot resolve the issue.Thanking you in advance for any input provided.

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Bluetooth adapter network not connected

From Charu Awalkar on August 09, 2017 :: 1:11 am

On Windows 7 laptop my Bluetooth USB adapter after connecting mobile etc are connected but Bluetooth network shows disconnected
I have also started various Bluetooth services also but Bluetooth transfer fail

Double click on mobile icon in devices show the screen which doesn’t have various menu on left side
As shown in u tube solutions

Please suggest

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sending info on bluetooth

From terry on August 10, 2017 :: 6:30 am

i have a rca tablet with android os . i have been tranfering data from my lg phone to the tablet with no issue till this week. i can get it to pair up but they wont share data. i rebooted both devices no help.. what else can i do ?

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Samsung Galaxy Tab A problem pareing with an ION speaker via Bluetòoth

From Dan Meadows on August 17, 2017 :: 1:19 pm

Bluetooth turned on in tablet and speaker but will not detect device at all.  Tab will pare to a cheap but will not even detect my ION.  Unpaired the cheap speaker prion to trying to pare new one.  The new ION speaker is the waterproof model.  I am visually handicapped and cannot read the model number.  Any help will be appreciated.  Just want to listen to my books.  Regards, Dan M

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bt paired but cant get

From Alsho Varghese on August 21, 2017 :: 11:32 am

bt paired but cant get the signal

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bluetooth pairing

From Colin Bearfield on August 22, 2017 :: 11:02 pm

I’m not having any luck

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Lg stereo and phone wont connect

From Angela on September 04, 2017 :: 11:01 am

I have both. Lg stereo and a lg stylos 3 when i try to hook up to bluetooth my phone says wrong pin r passkey was entered..it never did that before when hooked up

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As soon as I connect my bluetooth mouse my wifi disconnects

From Mark on September 12, 2017 :: 9:35 am

Hi there
I recently purchased a Telefunken 10.1” tablet, which came with a bluetooth keyboard. I decided to purchase a bluetooth mouse and it connected fine.
However,my wifi then disconnected and wouldn’t connect.
Any suggestions to allow all 3 to connect?
Thanks
Mark

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Syska headset starting issue

From Ketan on October 05, 2017 :: 2:59 am

Hi.. Please do needful my syaka lb300 Bluetooth headset works only while charging. It doesn’t starts while we plugout the charging.

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Bluetooth connection issues

From Brendon on October 05, 2017 :: 2:54 pm

I have a Sandisk Clip Sport Plus mp3 player….i am having issues connecting to my Skullcandy Crusher wireless headphones..the sandisk also will not come up on my Samsung Galaxy S7 bluetooth available device list….I was able to somehow get it to work once but then the mp3 player was retored to factory settings and unable to get it to pair at all since

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I have an HTC cell

From Leslie McDonald on October 08, 2017 :: 11:56 am

I have an HTC cell phone that will not pair to my wireless speaker in available device it shows
XBR-55X700D and on the back of the wireless speaker it shows MID#2711114. how can I get them to work?

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