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How to Fix Bluetooth Pairing Problems

by Suzanne Kantra on December 26, 2023

Updated on 12/26/2023 for the latest changes with Bluetooth features and device operating systems.

Bluetooth is a popular method of wirelessly transferring data between two devices, such as your phone and your headphones, your computer and a speaker, or your iPad and a keyboard. It’s one of the most widely used wireless technology in the world, according to the Bluetooth Special Interest Group. More than 5.9 billion Bluetooth products are expected to ship in 2024 alone, and that number will likely increase to more than 7.6 billion per year by 2027.

Bluetooth is all great when it works. But if you’re someone who likes to play around with these kinds of connected gadgets, you know it can be frustrating when there’s a hang-up pairing the two. And as a professional tech journalist who has reviewed hundreds of Bluetooth devices in my career, believe me, I feel your pain. 

Here are some common causes of pairing problems, as well as my advice on what you can do about them.

Understanding Bluetooth pairing

To better understand pairing issues, let's explore how Bluetooth operates. Bluetooth depends on both hardware and software to work properly. From a hardware perspective, the devices need to support the same 2.4GHz frequencies. On the software side, they need to support the same Bluetooth profiles so they can decode instructions for specific functions. For example, you can't pair a mouse with your car because your car doesn’t support the Human Interface Device Profile.

In general, Bluetooth software is backward compatible: Bluetooth devices supporting Bluetooth 5 or higher should still be able to pair with devices using, say, the ancient Bluetooth 2.1, launched back in 2007.

Unless there is a hardware or software incompatibility, most Bluetooth pairing problems can be easily resolved.

Usually, Bluetooth devices connect with one device at a time. When a device is already paired with another device and has an active connection, that will interfere with pairing. However, some headphones support multipoint pairing – a feature that lets one pair of headphones connect to two or even three devices simultaneously.

If you're having issues pairing a multipoint device, I suggest you skip to the section below on tips for solving problems with Bluetooth multipoint pairing before going through the general Bluetooth pairing failure steps.

What you can do about Bluetooth pairing failures

Smarphone and Bluetooth earbuds on a table

1. Make sure Bluetooth is turned on

You should see the little Bluetooth symbol at the top right of the screen if you have an Android device. For iOS and iPadOS, you'll need to go into the settings to enable and disable Bluetooth. Windows users will find Bluetooth in Settings > Devices > Bluetooth (or you may have a shortcut on your taskbar). Mac users will find a Bluetooth status icon on the menu bar.

2. Determine what pairing process your device employs

Most Bluetooth pairing is straightforward. You put both devices into paring mode, they see each other, and they connect. Sometimes, though, there is an extra security step, like typing in a code. If you’re not sure how to pair your device, refer to its user guide; you can usually find one by searching online.

3. Turn on pairing mode

Bluetooth devices typically fall into two main categories: accessories and main devices. Accessories include items like headphones and keyboards, while main devices encompass phones, cars, TVs, and computers.

Accessories usually start in pairing mode out of the box, indicated by a blinking light. Once initially paired, if you need to pair these accessories with another device, you'll have to activate pairing mode again. To do this, search for 'how to put [product name] into pairing mode.' (We have guides for Jabra, JBL, JLab Audio, Mpow, Skullcandy, and Sony.)

For main devices such as phones and cars, you must first ensure Bluetooth is activated. Then, put the device into pairing mode through its settings menu. Instructions for this can typically be found by searching 'put [product name] into pairing mode.'

Let’s say you want to pair your phone with your car’s infotainment system to enjoy hands-free calling, texting, and navigation. First, activate Bluetooth on your phone, making it visible to the car. Then, put your car into Bluetooth-pairing mode. The method varies depending on whether your car is an older model, often requiring a series of button presses, or a newer model, which usually involves navigating the in-dash touchscreen display.

Once your car detects your phone, it may ask for a numeric code that you'll need to confirm or input on your phone. After entering the code, the devices should be paired. Be aware that both your car and phone will only remain in pairing mode for a limited time, usually a few minutes. If you exceed this time, you'll need to restart the pairing process.

4. Make sure the two devices are in close enough proximity to one another

While you wouldn’t think someone might try to pair an iPad with a keyboard if the two weren’t sitting right next to each other, to be clear, you should make sure any devices you're trying to pair are within five feet of one another.

5. Power Bluetooth off and back on

A soft reset of Bluetooth can sometimes resolve an issue. With phones, an easy way to do this is by going into and out of airplane mode. For other devices, turn off the power and restart them.

6. Manage old Bluetooth connections

Bluetooth accessories can actively pair with between one and three devices simultaneously. However, they can store pairing information for several more devices, often up to eight, facilitating easy reconnection.

These accessories typically reconnect automatically to the most recently connected device. If you're experiencing issues with pairing, it might be due to the accessory being connected to another device. For example, if your Bluetooth speaker is registered to connect with your phone, tablet, laptop, and media player, it cannot maintain a connection with all four at once. If you encounter pairing issues, check which device or devices are currently connected and disconnect one to pair with a new device.

Read more: How to Connect a Bluetooth Speaker or Headphones to Your TV

When a Bluetooth accessory reaches its limit for stored connections, it may either drop an old device from its memory or refuse to enter pairing mode. In the latter case, you might need to 'forget' the accessory from one of your currently paired devices or perform a reset.

If you're unable to pair a new device, consider two solutions: either make one of your existing devices 'forget' the accessory to free up a spot, or reset the accessory to clear all existing pairings. You can find specific reset instructions by searching for 'reset [device name].'

7. Charge up both devices you're trying to pair

Some devices have smart power management that may turn off Bluetooth if the battery level is too low. If your phone or tablet isn't pairing, make sure it and the device you're trying to pair with have enough juice.

8. Delete a device from a phone and rediscover it

If your phone sees a device but isn’t receiving data from it, sometimes it helps to start from scratch. In iOS settings, you can remove a device by tapping on its name and then Forget this Device. In Android settings, tap on a device’s name, then Unpair.

If you're deleting the device from your car, you may need to turn off your car after deleting the device, open and close the car door, and wait a couple of minutes before trying to pair the device again.

9. Move away from the WiFi router

Another potential obstacle to successful pairing is interference from devices that use the same 2.4GHz spectrum, such as your WiFi router. WiFi has been designed to cope with this, but it might not be a good idea to have your devices next to your router.

10. Move away from your smart home devices

Some smart home devices use a wireless technology called Zigbee. You find Zigbee in smart home hubs, including Amazon's Echo Show and Samsung's SmartThings Station, as well as a wide range of smart door locks, light bulbs, in-wall switches, open/close sensors, plugs, and more. Like WiFi, Zigbee devices use the same spectrum as Bluetooth devices and can interfere with pairing. Move away from your Zigbee devices when attempting to pair.

11. Move away from your laptop's USB 3.0 or USB-C port

Some USB 3 and USB-C devices generate frequencies in the 2.4GHz range, which can interfere with Bluetooth. Since this is a wired connection, the frequency leakage usually occurs at the ports. However, poorly shielded cables can also be a problem. So, if you're trying to pair Bluetooth gadgets or use them near your computer, try moving them away from your computer, or at least away from plugged-in USB devices.

12. Download a driver

If you’re having problems pairing something with your computer, you might be lacking the correct driver. The simplest way to figure this out is to do an online search for "[product name] driver." If there's an updated driver available, download and install it and see if that fixes the problem.

13. Update the hardware’s firmware

Some automotive audio systems are known to not pair with newer phones because the Bluetooth drivers in these systems didn’t work with later versions of Bluetooth. Updating your vehicle's firmware may fix the issue. If you’re not sure how to get the latest firmware for your car, check with the manufacturer.

14. Remove your Bluetooth device and start fresh

If you're having trouble connecting or experiencing a spotty connection, clearing your Bluetooth cache can resolve these issues by removing outdated or corrupt connection data. You can do this by removing your problematic registered Bluetooth gadget(s), restarting your main device, and then re-pairing.

To remove a device or accessory, follow these steps:

  • For iOS and iPadOS, select the info icon ('i' in a circle) to access the option to 'Forget this device.'
  • For Android phones, select the device and then select 'Unpair' or 'Forget.'
  • For Windows computers, click on the triple dots next to the gadget and select 'Remove device.'
  • For Macs, hover your mouse over the device you want to remove and then click on 'Disconnect' or the 'X' button to remove it.

Once you have removed the unwanted or malfunctioning gadget, restart your main device to clear the Bluetooth cache. Now you can re-pair.

Read more: The Power of Restarting: Why Turning Devices On and Off Fixes Them

Solving problems with Bluetooth multipoint pairing

Multipoint is a Bluetooth technology allowing a device to be actively paired with more than one device simultaneously. This means, for example, your headphones could be paired with both a phone and a laptop at the same time.

If you’re having issues with setting up a multipoint connection, the first thing to do is double-check that your device supports multipoint by searching for '[product name] multipoint Bluetooth' or consulting your product’s manual. Once you’ve confirmed that your device supports multipoint, follow these steps.

Adding a second device to a multipoint product

There's no standard way manufacturers use to handle multipoint connections. But these are the basic steps for most products.

  1. Pair with the first main device the way you would with a single-point Bluetooth device. (If you’re having trouble pairing your first device, consult the list of tips above.)
  2. Leave the first device turned on and pair it with the second one. You'll need to put your headphones or speaker into pairing mode to do this.
  3. Once you have successfully paired with the second main device, you may be simultaneously connected with both main devices. Some manufacturers have you take the additional step of going back to the first main device and reconnecting before allowing simultaneous connections.

Other products (like the Sony WH-1000XM5 headphones, Bose QuietComfort II Earbuds, and Soundcore Liberty 4 NC earbuds) require installing an app and turning on the ability to connect two devices before you can connect with a second main device for multipoint use.

Troubleshooting multipoint connection issues:

Multipoint devices typically connect to two or three devices simultaneously but can store many more connections. If you're having trouble, follow these steps:

  • Using an App: If your device uses an app for multipoint connections, open the app and toggle on the two devices you want to connect simultaneously.
  • Without an App: If you don't use an app, reconnect the main device that has lost its connection. In the Bluetooth settings of the second device, select it from the list of registered devices to reconnect.

Final thoughts

Bluetooth technology, while incredibly useful, can sometimes present challenges in pairing devices. Understanding the basics of how Bluetooth works, recognizing common pairing issues, and following straightforward troubleshooting steps can significantly ease the process. Whether you're trying to connect headphones, keyboards, or any Bluetooth-compatible device, remember these tips for a smoother experience.

[Image credits: Bluetooth headphones with phone via BigStockPhoto]

For the past 20+ years, Techlicious founder Suzanne Kantra has been exploring and writing about the world’s most exciting and important science and technology issues. Prior to Techlicious, Suzanne was the Technology Editor for Martha Stewart Living Omnimedia and the Senior Technology Editor for Popular Science. Suzanne has been featured on CNN, CBS, and NBC.


Topics

Phones and Mobile, Computers and Software, Phone Accessories, Tips & How-Tos


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From Sreekanth on June 26, 2015 :: 3:47 am


Recently bought a Samsung S6, trying to connect to JBL Bluetooth speakers. JBL is being detected in the Samsung and even the pair is ON, however, not able to play the music in JBL speakers. is there any activation process??

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From Josh Kirschner on June 26, 2015 :: 7:18 am


I know of at least one speaker that sets the volume all the way down when it is first paired with a new device. Have you tried turning the volume up on both the speakers and in the phone’s bluetooth settings?

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From Sreekanth on July 01, 2015 :: 10:57 pm


Is there a way to connect the JBL speakers with Bluetooth version 2.6 with Samsung S6, Bluetooth version 4. want to play the music from S6 on JBL speakers

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From Salman Rahaman on June 27, 2015 :: 9:12 pm


Well its been a week since i couldn’t connect my phone with the car’s tv,that day i connected it with my Tv and later on i disconnected it from my phone directly instead of using the tv and since then it is unable to connect. I went through your procedures but when i connect it to my tv and pass key shows i try to pair but then it says unable to pair and a new Passkey pops up i connect it with that but the result is still negative.
Please help, its been only two months since i bought the car and not able to connect it with my phone is devastating.

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From Patrick on July 19, 2015 :: 5:56 am


My bluetooth headset pairs fine, but when I use two monitors, sound goes through the second monitor instead of the headset. Any way to fix this in the settings?

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From Alice on August 02, 2015 :: 6:51 pm


I have always been able to connect my iphone 4with my car until recently.  Now I can long longer get the Bluetooth to turn on on my phone.  Any suggestions???  All is does is the gear little icon just keeps spinning and spinning Without it being on it will NEVER connect to my car.  Thank you

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From Josh Kirschner on August 04, 2015 :: 4:35 pm


I’m not clear from your comment whether you can’t get Bluetooth to turn on on your phone and you can’t get it to connect once on. If it is a connection issue, follow the steps above and see if that works. If Bluetooth isn’t turning on at all, I recommend you back up your iPhone and then do a factory reset.

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From Alice on August 04, 2015 :: 4:51 pm


Hey Josh, thanks for the idea.  It is my phone that the Bluetooth will not turn on on.  NOW….neither will my Wi-Fi…..I would back up, but no Wi-Fi…it would do it automatically if I had Wi-Fi…...so..any other thoughts??

Thanks

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From Josh Kirschner on August 04, 2015 :: 5:27 pm


If you have’t backed up to iCloud in a while, you can backup to iTunes your computer via the cable - plug it into your USB drive. But if you recently backed up to iCloud, then backing up again isn’t as important. Do the reset and see if that takes care of your issues.

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From Alice on August 05, 2015 :: 11:21 am


Did the reset….no change.  Wi-Fi will still not turn “on” on phone nor will Bluetooth.  Sometimes I just HATE technology!!

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From Josh Kirschner on August 05, 2015 :: 6:53 pm


Found this thread on the Apple Support forum where it looks like Bluetooth and Wifi cutting out on iPhone 4S is a known issue: https://discussions.apple.com/thread/4996984

If you’ve already followed all the steps suggested in the thread, you will probably have to take the phone in for repair. Hopefully, Apple won’t charge for the fix or won’t charge much. Else, you’re better off getting a new device.

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From Alice on August 08, 2015 :: 6:57 pm


Thanks Josh.  I appreciate your assistance.  looks like I need to find the closest Apple store!!  I had search multiple sites and never saw that on the Apple site.  Thank you.

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From Brenda on August 24, 2015 :: 5:03 pm


Is there a Bluetooth radio I can pair my Bluetooth headphones for privately listening ?

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From Jigar on August 27, 2015 :: 4:08 am


Please help me to connect my Iberry Auxus one moble to wireless Bluetooth headset device (syska brand).
I trying to connect but he didn’t shown on my mobile. And after some time blibk msg that no any device found connect.

Please advice me to connect Bluetooth headset device on my phone.

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From dave on September 01, 2015 :: 2:30 pm


windows laptop and windows phone both os 8.1 gave up trying to get the passcode from the phone accepted, what a load of crap bluetooth is, or is it windows? life too short for this nonsense.

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From Cynthia on September 06, 2015 :: 4:50 pm


Hi. I have a Vodafone Smart Tab 3G I’m trying to pair with a Bluetooth headset; I find the headset that came with it cumbersome to deal with. My tab foes not see the headset at all. I’ve tried the aeroplane mode etc and still nothing. Your help I’ll be highly appreciated.

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From Morgan O Neill on October 15, 2015 :: 8:54 am


I had a cheap bluetooth adapter ,it worked fine with my PSYC headphones ,losing sound every now and then. I decided to get the Dynamode CSR 4.0 for better quality. Problem is it doesn’t pick the Headphones,the image of the headphones even vanishes in the sound.After trying everything I put back in the cheap bluetooth adapter and the headphones reappeared .I don’t understand. I am using windows 10.Can anyone help please.Thanks in advance .
Morgan

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From Michael Gledhill on October 30, 2015 :: 1:05 pm


My Samsung S4 & UE Boom have the latest firmware, but (very) often, they connect, but no music comes out of the speaker.

Each time, I need to soft-reset the phone for the Bluetooth speaker to work.

Simply putting the phone into Airplane Mode and out again isn’t enough.

(Sigh.)

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From Jenalyn Baker on June 12, 2020 :: 1:36 pm


W to go see you then tttrrrrrrriui

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From Sprinkler Man on November 01, 2015 :: 5:37 pm


I turn the headphones on and get a balloon that says connected to Bluetooth and they play. Then another balloon pops up and says connected to Bluetooth stereo gateway and the sound stops and doesn’t switch back to laptop. I remember giving a “gateway” permission switch initially but to save my life I can’t find it again. Win 8.1 on an ACER Aspire V5-552p-x617…laptop has bt4.0 and JVC headphones has 3.0 I believe. HELLLLLP! thx for any help you can be. me

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From Kaitlyn on December 14, 2015 :: 9:03 pm


I want to pair my Tzumi headphones with my Samsung Galaxy S4… I’ve tried everything. Is there any way to fix this? Is there some upgrade that needs to be done?

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From Callie Baumgartner on December 21, 2015 :: 2:12 pm


I have been so frustrated for the last week with why my band will not pair with my phone and finally today I’m hoping I have found a solution. I went into settings, apps and started from the top force stopping them and all of a sudden my band paired and my info was updated. Hoping this is the fix!!

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From Luisito on December 30, 2015 :: 11:35 pm


I can’t pair my plantronics edge with this cheap Alcatel ontouch phone. It paired perfect with my galaxy s4.. Getting to scrap this dam Alcatel.

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From Tee Ayeand on January 02, 2016 :: 3:57 pm


I had this problem for a few days now and thank god think tutorial helped me out. Why does bluetooth has to be so complicated at times?

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From Hassan Ali on January 02, 2016 :: 6:25 pm


Yesterday I bought a new bluetooth handsfree and it was not connecting to my mobile. I was very upset because I bought that handsfree online. After reading your tips I was able to pare it with my mobile. Thanx for sharing an informative article with us.

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From joey on January 13, 2016 :: 6:54 pm


I used to be able to connect, automatically when my ipod and speaker turned on. but for some reason one day this stopped working. the manual my speaker came with isn’t helping, and I’m not sure what to do now. is it possible my speaker forgot my ipod? also, I do have a new laptop in my room, and it was on while I tried to connect. how did this effect it?

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From Josh Kirschner on January 14, 2016 :: 8:24 am


The steps above will fix most issues. Also, is this only an issue when your laptop is on or is it all the time? If only when on, then turn off your laptop’s Bluetooth if you’re not using it or pair your iPod before turning the laptop on. Also, delete the speaker from your laptop if they had been paired previously so they won’t automatically connect in the future.

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From Jenalyn Baker on June 12, 2020 :: 12:45 pm


I’ll get some money to get him I’ll let him know when I go home tomorrow and get home and I’ll get you I’ll get them tomorrow and then go I’ll go home and then go to go home and I’ll get them tomorrow and then get them done and then get home and get some stuff I’ll get him to you tomorrow and then go get some food tomorrow and then get him to get them tomorrow and I’ll get you tomorrow and get him home tomorrow morning and then get stuff done tomorrow I’ll get some food and then get home tomorrow morning and then get stuff done and get stuff done tomorrow and then I’ll get some money to get them tomorrow and then get them done and get them tomorrow and then I’ll get them tomorrow morning tomorrow and then get

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From ames on August 10, 2020 :: 2:15 am


the title says it all.
yours and mine.
did you get home? did your get him home? who is he anyway?
and then, were you alright? are you alright now? is he alright?
idk what was/is going on but you threw me way off here. not that it has anything to do with me. these kind of comments freak me out a bit so I just needed to see what’s up? hopr all I’d eell!

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From Terrell Peace on January 18, 2016 :: 12:57 pm


I recently purchased a Bose Soundlink Mini to use with my laptop, a Dell Latitude E745. My laptop immediately shows connection with the Bose and it shows up in the Devices and Printers. The problem is that the speaker will never pair with the laptop. Bluetooth button on the speaker just keeps blinking blue and never turns to solid white, indicating connection. (By the way, no problem connecting with my wife’s IPad).I have tried all the troubleshooting tips in the Bose user’s guide to no avail. I have tried:
*turning both speaker and laptop off
*resetting speaker by holding mute button
*clearing speaker memory by
Any suggestions? I am almost desperate enough to call and spend the necessary hours on the phone with Bose reps!)

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From Joe on January 20, 2016 :: 5:36 am


Hi
I have a Platronics K100 hands free car set. I only got it at Christmas. It paired up straight with my HTC one M8 phone but then I needed to send my phone to be repaired. I got my phone back today and it will not pair up with the hands free device. It will not even find the device. Need help

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From Suzanne Kantra on January 20, 2016 :: 6:07 pm


If you’re not seeing your device when your phone scans and it’s not listed in the “Paired Devices” list, then try resetting your headset into pairing mode.

If you see the headset in your list of “Paired Devices” but it does not connect, you’ll need to unpair it. Tap the settings cog next to the device name and you’ll see the option to “Unpair.” Then set your headset in pairing mode, as though you were pairing it with a new device.

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From Jetlamindz on January 20, 2016 :: 7:24 pm


I have unpaired and then paired once but still didn’t connect. So I tried it again and this time when I try to sync and pair it again the device doesn’t show up, but when I try to pair the headphones to my phone it shows up just fine. Am I missing something? Why does it show up on other devices and not on the Dell computer, when it worked before?

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From Avinash J on July 04, 2017 :: 1:33 pm


My Samsung j2 mobile when I turn on Bluetooth the phone will restart how to resolve this problem

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From Tammy Gibson on July 22, 2018 :: 12:34 am


Mine doesn’t pair on more than one device at a time. I had to unpair off of one device
for it to work on my other device.

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From Jetlamindz on January 20, 2016 :: 5:51 pm


Dell Latitude 3340 Windows 7 with Bluetooth. son uses this laptop for his school work.  He keep breaking the cords to the headphones I have to keep buying. So instead I bought him a HMDX HX-HP420 Jam Transit Bluetooth Headphones with Microphone.

A few days ago I was able to pair them together and it worked for a day. The next day it showed them paired but the headphones wont connect. It has now been 2 days and I still can’t get them to connect.

I tried to connect it manually but it still wouldn’t work. Then I uninstalled it and re-installed it but it wouldn’t connect. I uninstalled it and restarted the computer and now I can’t get the computer to find the headphones anymore. I need HELP!

They are NEW and only used one day. I know it works because it worked for a day… but why wouldn’t it connect the next day and why can’t it find the headphones now?

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From Fernando Striker on February 02, 2016 :: 2:14 am


Hi,I have a galaxy tab 4 and it’s no longer accept to connect with the audio device since I restarted the tablet but in the other devices, such bluetooth audio device, accept.
What is the problem and how to solve it out?

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From Shelly Randolph on February 04, 2016 :: 9:09 pm


My Toshiba Satelite Tab says it is paired with my LG HBS850 and vice versa but the audio still comes out of the tablet and not my headset.

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From Shelly Randolph on February 04, 2016 :: 9:18 pm


LG HBS850 and Toshiba Satelite Tablet say they are paired and connected but audio is not coming through the headset. I’ve unpaired and reconnected, restarted and played with it for a couple hours. Help, Please!

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From Suzanne Kantra on February 08, 2016 :: 5:42 pm


Sometimes you need to go into settings to select the headphones as your audio instead of the internal speaker. Which app are you using?

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From Shelly Randolph on March 25, 2016 :: 5:48 pm


I’m not able to add apps to my Tosh Tab. But because of your reply I went back in (yet again!)to monkey with the settings. I had to disable my internal speakers (which made them disappear! yikes) And as I have my internet through my phone’s hotspot and didn’t realize, even though everything was paired, etc. with my Tosh Tab, my headset was also still paired/connected with my phone! My headset will only pick up one device at a time, so I unpaired my phone. D’uh, lol. I knew it would be something simple that I just wasn’t seeing. So-now my internal speaker icon is gone from the Tosh Tab. I had to look up how to get it back…...Control Panel > sound > Right mouse click in the blank white area of the Playback screen. This will bring up a menu of which one of the options should read “Show disabled sound devices.” Click on that option to re-enable the sound devices for the computer. Click there with right mouse button and check all options. Hope this all helps someone else!

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From Steve on September 03, 2017 :: 10:23 am


I have a Bose Bluetooth headset that has always worked fine until just the other day. I unpaired it and now it will not even recognize it on my pairings when I scan

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From Notcy on September 10, 2017 :: 2:13 am


Thank you Steve.Your suggestion helped me.I spent few hours playing around without success prior reading your idea.Cheers

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From NubiBlue on February 08, 2016 :: 4:12 pm


I read a lot of different articles when my bluetooth headpones refused to connect to my android tablet.

Your tip that assisted me related to turning off unrelated bluetooth devices. But I would like to give you one tip that may assist other people.

Ensure that both your tablet / headphones are fully charged before trying to pair. Silly as it sounds, my problem was that simple. I forgot to fully charge my headphones. Once I charged my headphones overnight, it picked up and paired within 30 seconds.

I hope that this helps someone else.

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From Michael on February 22, 2016 :: 7:40 am


Hi there ,

The tevo shox beast Bluetooth speaker is a great device.

The problem I am having is this. The spekear gives the user two ways to play their music. Either by Bluetooth or audio jack cable which comes standard with the speaker when you
Buy it.

There is an input button on the speake itself which says “input”

So you can either have the speaker on “bluetooth mode” where you pair your device. Or have the spekear in “aux” mode. The speaker has a voice when the speaker is on which tells you what mode it’s on.

The issue im having is that I can connect to the speaker using my iPhone 5 no problems. But shortly after about 30 min the speaker changes to aux mode by itself. Then Bluetooth mode.. I’ve made sure the speaker is fully charged. I have done the tips as shown on this site. wi fi is off. Re paired the devices.. All of that.

I am in retail and the reason I bought the shox beast is because it worked everyday when I’m at work and connect.

Now is this a problem with the spekear ? I have connected my iphone6 + as well same problem. I have connected the audio jack as well same problem…

Any advice ?

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From Suzanne Kantra on March 25, 2016 :: 4:57 pm


It sounds like you’re getting Bluetooth interference and it’s losing the connection and having trouble refinding it once it’s lost. I find that turning on and off Bluetooth helps it reconnect. Are you using the speaker in a place where there are a lot of wireless devices in use? If so, you’ll want to step away from the devices to re-initiate the pairing.

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From Mitesh sanghvi on February 29, 2016 :: 8:41 am


Tap the Bluetooth button to turn BT off. Press and hold down both the Sleep/Wake button and the Home button at the same time. Keep them held down until you see an Apple logo. Wait for your iPhone or iPad to reboot, otherwise nice information and enjoyed to reading.

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From Michael on February 29, 2016 :: 9:45 am


Thanks for the reply. Actually found out it to be a fault on the speaker as someone I know who has the shox beast for almost two years told me that his has never done what mine was doing and sounded like a fault.

I went and got an exchange. Got a new shox beast speaker and I can now happily say that it’s working exactly as it should. No problems.

Another feature I found helpful is locking the heat sensitive controls on the speaker. This is simply done by holding the + and - volume buttons down for 3 seconds and the LED light will turn purple. You can still however control via your phone

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From Jaime Sala on August 15, 2018 :: 4:01 pm


I have a purple light… I didn’t press nothing. Now it doen’t want to pair. What does that heat thing you are talking about works?

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From CourtneyJarrell on March 06, 2016 :: 10:53 pm


I have a Beats HP computer that has built in bluetooth but trying to connect it to a Panasonic Radio PP105160 and I have gotten it to pair with each other but cant hear anything from the radio. but I can still hear it from the computer speackers. its like it doesnt want to switch over to the car radio. My phone and my husband’s phone works fine with the car radio. it would be nice to use my computer in the car. can you plz help me. thanks!

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From Suzanne Kantra on March 09, 2016 :: 9:23 am


Sometimes you have select the playback device on your computer in addition to pairing via Bluetooth. If you right click on the volume icon and the select playback devices, you should see your computer’s internal speakers as well as the Bluetooth option.

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