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How to Fix Bluetooth Pairing Problems

by on December 17, 2019
in Phones and Mobile, Computers and Software, Phone Accessories, Tips & How-Tos :: 652 comments

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Bluetooth is a popular method of wirelessly transferring data between two devices such as your phone and your headphones, your media player and a speaker, or your iPad and a keyboard. It’s one of the most widely used wireless technology in the world, according to the Bluetooth Special Interest Group. More than 4 billion Bluetooth products are expected to ship last in 2018 alone, and that number will likely almost double within the next three years.

Bluetooth is all great when it works. But if you’re someone who likes to play around with these kinds of connected gadgets, you know it can be frustrating when there’s a hang-up pairing the two. Here are some common causes of pairing problems as well as advice on what you can do about them.

Why Bluetooth pairings fail

Bluetooth depends on both hardware and software to work properly. So if your devices can't speak a common Bluetooth language, they won’t be able to connect.

In general, Bluetooth is backward compatible: Bluetooth devices supporting the Bluetooth 5 standard should still be able to pair with devices using, say, the ancient Bluetooth 2.1, launched back in 2007.

The exceptions are gadgets that use a low-energy version called Bluetooth Smart, which works on a different protocol than older, or "Classic" Bluetooth devices. Bluetooth Smart devices are not backward compatible and won't recognize (or pair with) older devices that support Classic Bluetooth. (For example, an old Sony Ericsson phone sporting Bluetooth 3.0 won't be able to connect to a Bluetooth Smart device.)

However, if a device supports Bluetooth 4.0 (in some cases), 4.2 (in most cases) or 5.0 (in most cases), it should recognize both Bluetooth Smart and Classic. Bluetooth 4.0 devices will be officially labeled Bluetooth Smart Ready. In the case of Bluetooth 4.2 and 5, it's expected.

Gadgets that commonly use Bluetooth Smart include personal health gadgets such as fitness bands or heart-rate monitors. These gadgets will only pair with a smartphone or tablet that also uses Bluetooth Smart – or are Bluetooth Smart Ready.

Most smartphones are Bluetooth Smart compatible. That includes iPhones running iOS 7 and newer, Android phones running 4.3 or newer, Windows Phone 8.1 devices, and all BlackBerry 10 devices. Ensure your phone is running the latest version of its operating system – but if your device isn't new enough to run relatively current software, you may not be able to pair it with that fitness band.

Devices also come with specific Bluetooth profiles. If Bluetooth is the common language connecting devices, you can think of a profile as a dialect associated with a certain use. For example, you probably aren't going to be able to connect a mouse and a camera because a camera doesn’t support the Human Interface Device Profile. But if both a mobile phone and a wireless headset support the Hands-Free Profile, you should be able to pair them.

However, if the pairing failure is a matter of user error, there are steps you can take to get your devices happily communicating with each other.

What you can do about pairing failures

1. Make sure Bluetooth is turned on. You should see the little Bluetooth symbol at the top of your phone’s screen. If you don’t, go into the settings to enable it.

2. Determine which pairing process your device employs. The process for pairing devices can vary. Sometimes, for example, it involves tapping a code into your phone. Other times, you can just physically touch your phone to the device you want to pair it with (you'll see this option with phones and devices that have NFC, or Near Field Communications, as a feature. It's commonly found on Android phones). Or in the case of the Bose SoundLink, you only have to hold down a button on the speaker to pair it with a phone.

If you’re not sure how to pair a device, refer to its user guide; you can usually find one by searching online.

3. Turn on discoverable mode. Let’s say you want to pair your phone with your car’s infotainment system so you can enjoy hands-free calling, texting and navigation. First, go into your phone’s settings and tap on Bluetooth; doing so makes the phone visible to the car. Then depress the buttons on your car's infotainment system, usually on the steering wheel or center stack, to get it looking for the device.

Once it finds your phone, the car may ask for a numeric code you need to confirm or input on your phone. After you do so, the devices should be paired. Keep in mind your phone or your car may only stay in discoverable mode for a few minutes; if you take too long, you’ll need to start over.

4. Make sure the two devices are in close enough proximity to one another. While you wouldn’t think someone might try to pair an iPad with a keyboard if the two weren’t sitting right next to each other, it’s probably worth noting that you should make sure any devices you're trying to pair are within five feet of one other.

5. Power the devices off and back on. A soft reset sometimes can resolve an issue. With phones, an easy way to do this is by going into and out of airplane mode.

6. Remove old Bluetooth connections. Say that faithful Bluetooth speaker usually connects to your partner's smartphone instead of yours. If you're having trouble pairing your phone with the speaker, it could be because the speaker is trying to connect to the old device. Some older devices are very simple. They just try to connect with the last thing they paired with. If a Bluetooth device was previously paired with something else, turn off that other gadget. And if you are no longer planning on using that other gadget, unpair it from your Bluetooth device to prevent future issues. In iOS settings, you can remove a device by tapping on its name and then Forget this Device. In Android settings, tap on a device’s name, then Unpair. After removing a device, start at step 1 on this list.

You can also reset Bluetooth on devices that can pair to more than one device. This clears all pairings from the device so you can start fresh. Search "reset" device name to instructions from the manufacturer.

7. Charge up both devices you're trying to pair. Some devices have smart power management that may turn off Bluetooth if the battery level is too low. If your phone or tablet isn't pairing, make sure it and the device you're trying to pair with have enough juice.

8. Delete a device from a phone and rediscover it. If your phone sees a device but isn’t receiving data from it, sometimes it helps to start from scratch. In iOS settings, you can remove a device by tapping on its name and then Forget this Device. In Android settings, tap on a device’s name, then Unpair. After removing a device, start at step 1 on this list.

9. Get away from the Wi-Fi router. Another potential obstacle to successful pairing is interference from devices that use the same spectrum, such as your Wi-Fi router. Wi-Fi has been designed to cope with this, but it might not be a good idea to have your devices directly on top of the router.

10. Move away from a USB 3.0 port. Interference from USB 3.0 is also possible. Newer laptops, for example, often have the higher-speed USB 3.0 port, so if the connection isn't happening, try pairing your Bluetooth gadgets away from the computer.

11. Make sure the devices you want to pair are designed to connect with each other. Whether it’s a headset, speaker, mouse, keyboard, camera or something else, your device has a specific profile that spells out what it can connect with. If you’re not sure, check the user manual.

12. Download a driver. If you’re having problems pairing something with your PC, you might be lacking the correct driver. The simplest way to figure this out is to do an online search for the name of the device you’re trying to pair along with the word “driver.”

13. Update the hardware’s firmware. Some automotive audio systems have been known to not pair with phones because the Bluetooth drivers in these systems didn’t work with Bluetooth 4.0. If you’re not sure how to get the latest firmware for your hardware, check with the device manufacturer.

14. Limit data shared between devices. Android and Windows devices let you choose the information you share between devices. So, for instance, you can choose to share phone audio, media audio, contacts and text messages with your car. If you don't need to share all of the data, deselecting one or more of the types of information may enable the devices to pair. 

For Android 10 devices, go to Settings > Connected devices and select the device. If there are options to select, they will appear. For Windows, go to Control Panel > Hardware and Sound > Devices and Printers and right click on the Bluetooth device in question. Then select the Services tab to choose which types of information to share.

15. Clear the Bluetooth cache (Android only). Sometimes apps will interfere with Bluetooth operation and clearing the cache can solve the problem. Go Settings > System > Advanced> Reset Options > Reset Wi-fi, mobile & Bluetooth. 

Not all wireless devices use Bluetooth

Keep in mind that not all wireless devices use Bluetooth. Alternatives include the Wireless Gigabit specification, Wireless HD, ANT+, ZigBee, NFC as well as Wi-Fi Direct. These other technologies typically won’t work with your phone, tablet or PC without some kind of additional hardware.

We hope this guide has helped you with your Bluetooth pairing problems. If you know of any tip we've missed, share in the comments below!

Updated on 12/16/2019

[Image credits: Bluetooth searching for networks vis BigStockPhoto, Bluetooth devices with phone via Shutterstock]



Discussion loading

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Not pairing for calls

From Santjie Stols on July 28, 2019 :: 10:59 pm

I got a Jabra earpiece.  It connected with my phone when purchased a couple of days ago for calls and listening to media (podcasts).  Since yesterday it only connects to media.  If I go in Bluetooth and click the calls, it goes straight back to don’t connect.  I have restarted, clear cache, forget and repaired.  Please help

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Bluetooth earphones

From Olufunso on July 30, 2019 :: 2:38 am

I bought a set of HBQ-Q13S Bluetooth earbuds for my iPhone xsmax, they worked fined and synced welll at first I mean they were both working together. Now they choose to work separately and I have tried to pair them together to no avail. Help me please it’s frustrating me already and making work slow

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Working solution: Check windows bluetooth services

From Raedamof on July 30, 2019 :: 2:00 pm

windows key + r
type services.msc
set all bluetooth services to automatic

then add bluetooth devices

Worked for me on my ThinkPad x200

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dongle for blue tooth

From DanO on July 31, 2019 :: 9:27 pm

I bought a dongle to make a nonblue tooth enabled lap top accept blue tooth.  I can’t get it to work.  Any suggestions.

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Bluetooth headset

From Anila on July 31, 2019 :: 11:15 pm

My Bluetooth headset is connecting with calls but I can’t hear the voice clearly from other end…
What to do?

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Bluetooth audio

From Ana Rubio on August 03, 2019 :: 12:19 am

I have tried everything and my phone is connected to the car but it won’t let me select the source to actually play music.

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android - it worked for me

From Joel R on August 15, 2019 :: 10:04 pm

A bluetooth device I have been using for some time with my android phone all of sudden would not work anymore.  I tried many of the other tips including trying pairing again but nothing worked.

I tried resetting the network settings which solved my problem

MANY THANKS

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Excellent article

From Kalyan C on August 20, 2019 :: 11:26 am

I was struggling to connect Nebula projector with Edifier speakers. The proximity issue as suggested by the article helped me resolve the problem. Thank you

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Bluetooth Keeps Stopping

From Gil on August 24, 2019 :: 9:47 am

I have paired my LG cell phone with my 2017 Toyota Avalon’s “Entune” system and most of the time it drops the call I am on (or says, “Connect a phone and try again.”) and the display shows “Bluetooth has stopped working.” I have taken it to the car dealer several times and they say, “It’s the phone not the car.” When I take it to Xfinity (the provider), they say, “It’s not the phone, it’s the car.” It’s driving me nuts!

Do you have a suggestion, please?

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Try this

From Josh Kirschner on August 24, 2019 :: 10:27 am

1. Make sure your car has the latest firmware for your head unit. The dealer may do this upgrade under warranty, if available, or you I’ve read posts that suggest you can find the files online and do the upgrade yourself (but haven’t researched this in detail).

2. Erase all existing Bluetooth connections from Entune and “forget” Entune in your LG’s Bluetooth settings.

3. Repair the two and see if that fixes the issue.

If issue isn’t resolved, a message that “Bluetooth has stopped working” on your Entune certainly suggests a car issue, not a phone issue - phone issues may cause the connection to drop, but not cause Bluetooth to crash, if that’s what that message means (it’s hard to know what messages actually represent on every manufacturer’s system). You may need to escalate the issue to Toyota corporate, rather than going through your dealer.

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Bluetooth Keeps Stopping

From Gil Gaudia on August 24, 2019 :: 10:35 am

All I can say again, John, is I appreciate your suggestions and will let you know the outcome, if any, (and if I live long enough).

Gil

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Unsuccessful Bluetooth pairing

From Akunne 1 on August 29, 2019 :: 5:28 pm

Bluetooth ear buds pairs with lnfinix-X573 device though but I just use it for music and not phone calls as it shows (Connected(no phone)). This has been so furstrating

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Go figure

From Gil Gaudia on August 29, 2019 :: 6:18 pm

First I want to thank all who have tried to help me solve this annoying problem.  I tried every reasonable suggestion including those from Toyota and Xfinity (the phone provider).  I gave up and did not use my car phone for several days. Tuesday, on a whim, I tried it again and it worked flawlessly for about two dozen calls.  Wednesday, the same. Today it is still working perfectly. I wonder how long it will last?

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note 4 wireless earphone problem solved, thank you...

From Florentino Guizar on August 31, 2019 :: 8:38 pm

HI, there, just to let you know that this article was very helpful. It allowed me to solve my problem… i had turned off NFC.  I wish all articles were as authoritative, concise, and well written.

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Pairing blue tooth

From Teddy hollenbeck hollenbeckteddy on September 02, 2019 :: 2:07 pm

My black web Bluetooth isn’t paring with next book

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I need the pin code for my onn earbuds to connect

From Amy on September 04, 2019 :: 8:52 pm

My onn earbuds which i recently bought have not been able to pair to my phone because it needs a pin I’ve already tried 1111 and 0000 and 1234 and all the possible numbers I saw! Can someone pls help me?!
Much appreciated!

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We have a separate article on Onn headphones

From Josh Kirschner on September 06, 2019 :: 5:48 pm

The quick answer is probably “forgetting” the headphones on your phone and re-paring. Check out our article on How to Connect Onn Headphones to Bluetooth for detailed advice.

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I already tried that

From Amy on September 06, 2019 :: 7:50 pm

I have tried this but the problem is that they have never connected to my phone and my phone doesn’t let me forget it since it was not connected in the first place. I have looked up multiple websites and watched a ton of videos but nothing is working. The last step I need to connect my phone is the pin, unless somehow you can tell me how I could possibly “forget” the earbuds bc I have no clue how to do that I tried that but my phone doesn’t let me. My phone is a Samsung Galaxy J7 Star.
Thanks!
Much appreciated!

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Mobile connection to citroen C3 camera

From Harry Poskitt on September 06, 2019 :: 1:02 pm

I am having trouble connecting my mobile motorola
phone to my Citroen C3 connect camera.

I have been told after setting a new password to
go back into settings and select the device it won’t connect, because it says there is no internet access, I thought everything was connected by bluetooth, do I still have to have
mobile internet connection. I have just bought my first mobile and I am not used to it yet.
Grateful for any help

Harry

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The Citroen cam connects by Wi-Fi, not Bluetooth

From Josh Kirschner on September 06, 2019 :: 5:52 pm

The Citroen cam connects by Wi-Fi, not Bluetooth. However, when you set up the network for the cam, it won’t have internet access (you’re just setting up a private connection to the cam’s Wi-Fi network), but that’s okay. If you go to the Citroen app, you should be able to see if the two are connected correctly. If you’re still having issues, you can look at the detailed connection steps in the video here: https://www.citroen.co.uk/about-citroen/technology/connectedcam-citroen

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Thanks!!!!

From Michele on September 08, 2019 :: 4:47 pm

I had messed up my Bluetooth settings with my wireless headphones by turning the media and audio off and I’ve been trying for 40 minutes now to fix it turning off my phone turn those off and on back and forth then I came to this site and the first piece of information I started to go into airplane mode and come back out and it did it I mean everything’s back there thank you so much this is great I will save this site

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Not able to connect my new OnePlus 7 smartphone with my old Sony Bluetooth speaker

From Senjam Nandeshwore on September 10, 2019 :: 11:38 am

My new OnePlus 7 smartphone could not pair/connect with my old Sony Bluetooth loud speaker SRS-XB20.
  Just help me.

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Hi,Thanks for sharing the info.

From jasjones on September 16, 2019 :: 5:29 am

Hi,

Thanks for sharing the info.

Reply

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My Bluetooth headphones are not connecting with my new phone

From Gavar Williams on October 09, 2019 :: 8:22 pm

I recently got a new iPhone and am trying to connect it with my headphones. It’s not showing up in my device options even though I tried it with another device and it worked. Any advice?

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Windows 10 Bluetooth woes.

From Jim Parr on October 11, 2019 :: 7:33 am

My H800 logitech headseat is the only bluetooth device I use with my old VAIO laptop workhorse.
It works fine but nearly always needs manual forcing to pair.
1) Switch on headset.  Waiting waiting waiting…
2) After a minute or so, open W10 Settings and click on Connect.  Waiting - usually for about 30 seconds - failure.
3) Click on Connect again and nearly always a solid connection within a second or so.

Just saying - this is OBVIOUS SOFTWARE B.S. There are many similar hooks and traps in W10 that can slow the machine to a near standstill.

None are consistent and none seem to be amenable to solutions.

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Bluetooth turn table

From Nikkie Coley on October 12, 2019 :: 2:39 pm

Hey struggling to connect jam soundstream blue tooth turntable to jbl link 20 speaker… any suggestions please.

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Magnvox stereo pairs fine but....

From Elizabeth Clarkson on October 14, 2019 :: 1:36 pm

My Magnavox Mini stereo model mm435 pairs fine with my phone & my hearing aid which operates through a program in my iPhone. The problem is that this stereo has a “function” button and you press it once to put the stereo into discovery mode so it will pair with the Bluetooth oh, and it’s so so with no problem but then you have to hit the button a second or a third time in order to either listen to the radio or play a CD so press the function button comet it’s in pairing mode, it pairs fine easily no problem but now you want to listen to your CD and as soon as you click out of pairing mode and go to CD it unpairs! I have tried every Magnavox phone number imaginable and every number that they have given me and all they keep doing is referring you back to the manual or the website neither of which answers this question….HELP!

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Helped twice!!

From MsDii on October 19, 2019 :: 12:39 pm

This article helped me twice already!!! Thank you!!

Reply

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Bluetooth tries to connect to speakerphone not buds

From don colley on October 19, 2019 :: 2:09 pm

While out driving and using earbuds, connected, I voice call someone on contacts and the voice says “Calling {Contact Name} on mobile on speakerphone”.  I am trying to connect using the earbuds not the speakerphone.  What can cause this issue?

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bud's not pairing each other

From THARINDU PRIYA on October 21, 2019 :: 8:56 pm

I’m using mifo 07 bluetooth bud’s in the beginning they work perfectly.now I’m having trouble with bud’s they not pairing each other after I tried connect with few other mobiles. But it’s same. Now I’m using dual audio to use them but it’s not Good enough please help me.

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nice try

From Unknown on October 25, 2019 :: 10:32 pm

this doesn’t help when the 2 devices pair but DON’T connect.

Fire tablet and phone.

nice try tho.

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To use my Bose

From Marcel Rivest on October 28, 2019 :: 2:43 pm

To use my Bose headphone with my TV, I use a taotronics device that I plugged in the router (with the white and red cable).  The headphone works only on the left side.  I know that the headphone works on the right side with other devices.

Do you have a clue why this is happening.
Thanks
Marcel

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The router?

From Josh Kirschner on October 29, 2019 :: 4:24 pm

I’m confused by your setup. Do you mean you plugged it into your router or your cable box? Either way, the most logical way to connect the Taotronics transmitter would be to use the 3.5mm audio output jack directly from your TV into the transmitter, not to use the old RCA outputs from your cable box. That way you will get audio for all the material on your TV - cable and streaming - not just what comes through your cable box.

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Thank you Josh. My

From Marcel Rivest on October 31, 2019 :: 8:28 pm

Thank you Josh.  My problem is that I do not have an output jack on my Panasonic TV.  Is there a better way.  Thanks in advance

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What model TV do you have?

From Josh Kirschner on November 01, 2019 :: 8:13 am

Are you sure there’s no output jack? I’m pretty sure every TV should have an audio out on it somewhere. What model Panasonic TV do you have?

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Hi Josh. My TV

From Marcel Rivest on November 01, 2019 :: 8:38 am

Hi Josh.  My TV is a Panasonic Viera TC-P60ST50.
As you can see , I am not very knpwlegeable in electronics.

Thanks for your help.

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OK, that will be a little trickier

From Josh Kirschner on November 01, 2019 :: 12:06 pm

For whatever reason, Panasonic decided not to include a standard 3.5mm output jack on those Viera models. There is, however, an optical output that you can plug into your transmitter, but you will need an optical digital to 3.5mm converter to do it (they’re not very expensive).

But, here’s where it gets worse. From what I’ve read, Panasonic removed the ability to turn off the internal speakers in the audio menu (you can check to see if this is true). If you can’t turn them off, then you can’t listen to TV silently through your headphones.

So, that gets you back to where you were before, which is how to get sound in both ears from your cable box. It should work as you tried before, so you may want to reach out to your cable company for help (every cable set up is different, so it’s hard for me to provide specific advice). The cable box may also have an optical output you could try, instead. Also, have you confirmed that the Taoyronics device works with other devices? That is, plug it into a laptop with 3.5mm and see if it outputs to both ears? If not, the problem lies in the transmitter.

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Josh, you are very nice.

From Marcel Rivest on November 01, 2019 :: 12:20 pm

Josh, you are very nice.  Thanks a lot.
Marcel

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t.v. pairing

From Dan Okrasinski on November 01, 2019 :: 9:00 am

Can you pair and watch a t.v. program on a lap top or android that is being received by your blue tooth enabled television.

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Pin 4 dijitos

From Selene on November 03, 2019 :: 11:19 am

Olvide mi pin mi teléfono no sirve la pantalla y compre uno nuevo y no puedo conectarlo

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COMPLICATED World

From Rainer on November 22, 2019 :: 8:21 pm

Why can’t things be simple and user friendly?
One buys a product and expects it to work and not having to end up having to study and figure out why it is not doing what it should.
For example; i bought a small home entertainment unit supposedly be able to Bluetooth it with my Android and my new Samsung TV. It won’t! No matter what i have tried! Even what has been suggested here. I can only Wi-Fi
link it. I think it sucks to sell products that just don’t cut it or are very user unfriendly.

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None of these work

From Anthony on December 06, 2019 :: 1:10 am

I have tried all of these and my wireless earbuds still won’t pair. Nothing works.

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nonsense

From Alex on December 16, 2019 :: 10:33 pm

useless information. These recommendations are for idiots. And btw, as of late 2019, my samsung android phone has no such location as ‘Backup and restart > Reset network settings’. Backuo and RESTORE, yes, but there’s not option there to delete the cache. So thanks for nothing for this completely out of date information. No useful recommendations at all.

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There's always one person....

From Josh Kirschner on December 17, 2019 :: 12:23 am

You’re welcome for nothing. It’s pretty obvious from the comment thread that many, many people have been helped by these tips. And you want to nitpick it because one of the 15 tips in a year-old article was formatted for Android 9 not Android 10? Ok, I updated the tip for you. Happy now? No, probably not.

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Troubleshooting the 3m worktunes headset to bluetooth without the original passkey code

From JD Avery on December 17, 2019 :: 5:17 am

I bought the 3m headset off ebay online and the original passkey code was not with it. How do i pair the headset without the code and is there a chance that the want help without downloading certain things

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Shouldn't need it

From Josh Kirschner on December 17, 2019 :: 11:05 am

The 3M Worktunes should work without a passkey. To pair, turn them on and double press the button on the right cup to enter pairing mode. If it is asking you for a passcode, try “forgetting” the headset in your phone’s Bluetooth settings and try again. If that doesn’t work, factory resetting the headset should do it. But I couldn’t find out how to do it with a quick search. It may be a matter of holding down the power button for 10 seconds or something similar. If you can’t find a factory reset instruction online, 3M had a help line: 1-800-494-3552 Mo-Fri 8am-5pm CT.

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A simple tip

From User on December 19, 2019 :: 4:26 am

If your device (for example, earbuds or speaker) isn’t discoverable, try to press and hold the on/off button for at least 5 seconds. That often fixes the probelm

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Logiteck bluetooth keyboard won't pair

From tj gtes on December 21, 2019 :: 2:04 pm

No matter how many times I try every suggestion my bluetooth Logitech keyboard will not pair successfully with my new iPad. I have tried every suggestion I can find on internet and it absolutely will not pair. I used to work with my old iPad mini but that is no longer used and is turned off. Turned off all other Mac devices and still won’t pair. frustrating to say the least!

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Connected... but not?

From Janna on December 28, 2019 :: 4:32 pm

I have an Altec Lansing bluetooth speaker that automatically connects to my Windows 10 desktop when I turn it on, but it always connects as “voice” only. Then I just disconnect it, then reconnect and it connects as “voice and music”. Any idea how I can make it connect correctly the first time and every time?

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Galaxy Tab A not pairing with Fitbit Versa

From sacdman on January 02, 2020 :: 2:04 am

Have an old fitbit One. Syncs beautifully with my Galaxy Tab A. I need an expert opinion. Bought a Versa, downloaded thet set up and set up went fine.

After that, simply could not sync the fitbit to the Samsung Galaxy Tab A.

Now, is syncing a fitbit Versa to a Galaxy Tab A just not gonna work? Must I use a cellphone? I do not use a cellphone. Period. I want some detailed responses as to why my Tab A would not sync with the fitbit. I can certainly install the fitbit app, but from there, after I have set it up, its a dead duck.

I did try to remove it and re-add it, but it only synced for a moment.

Am I required to use a cellphone with a fitbit? Is this a must?

Thanks for your time.
Shawn
Canada

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