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How to Fix Bluetooth Pairing Problems

by on December 23, 2017
in Phones and Mobile, Computers and Software, Phone Accessories, Tips & How-Tos :: 464 comments

Bluetooth is a popular method of wirelessly transferring data between two devices such as your phone and your headphones, your media player and a speaker, or your iPad and a keyboard. It’s one of the most widely used wireless technology in the world, according to the Bluetooth Special Interest Group. More than 3 billion Bluetooth products that were expected to ship last year alone, and that number will likely almost double within the next three years.

Bluetooth is all great when it works. But if you’re someone who likes to play around with these kinds of connected gadgets, you know it can be frustrating when there’s a hang-up pairing the two. Here are some common causes of pairing problems as well as advice on what you can do about them.

Why Bluetooth pairings fail

Bluetooth depends on both hardware and software to work properly. So if your devices can't speak a common Bluetooth language, they won’t be able to connect.

In general, Bluetooth is backward compatible: Bluetooth devices supporting the Bluetooth 5 standard, announced last year, should still be able to pair with devices using, say, the ancient Bluetooth 2.1, launched back in 2007.

The exceptions are gadgets that use a low-energy version called Bluetooth Smart, which works on a different protocol than older, or "Classic" Bluetooth devices. Bluetooth Smart devices are not backward compatible and won't recognize (or pair with) older devices that support Classic Bluetooth. (For example, an old Sony Ericsson phone sporting Bluetooth 3.0 won't be able to connect to a Bluetooth Smart device.)

However, if a device supports Bluetooth 4.0 (in some cases), 4.2 (in most cases) or 5.0 (in most cases), it should recognize both Bluetooth Smart and Classic. Bluetooth 4.0 devices will be officially labeled Bluetooth Smart Ready. In the case of Bluetooth 4.2 and 5, it's expected.

Gadgets that commonly use Bluetooth Smart include personal health gadgets such as fitness bands or heart-rate monitors. These gadgets will only pair with a smartphone or tablet that also uses Bluetooth Smart – or are Bluetooth Smart Ready.

Most smartphones are Bluetooth Smart compatible. That includes iPhones running iOS 7 and newer, Android phones running 4.3 or newer, Windows Phone 8.1 devices, and all BlackBerry 10 devices. Ensure your phone is running the latest version of its operating system – but if your device isn't new enough to run relatively current software, you may not be able to pair it with that fitness band.

Devices also come with specific Bluetooth profiles. If Bluetooth is the common language connecting devices, you can think of a profile as a dialect associated with a certain use. For example, you probably aren't going to be able to connect a mouse and a camera because a camera doesn’t support the Human Interface Device Profile. But if both a mobile phone and a wireless headset support the Hands-Free Profile, you should be able to pair them.

However, if the pairing failure is a matter of user error, there are steps you can take to get your devices happily communicating with each other.

What you can do about pairing failures

1.  Make sure Bluetooth is turned on. You should see the little Bluetooth symbol at the top of your phone’s screen. If you don’t, go into the settings to enable it.

2. Determine which pairing process your device employs. The process for pairing devices can vary. Sometimes, for example, it involves tapping a code into your phone. Other times, you can just physically touch your phone to the device you want to pair it with. Or in the case of the Bose SoundLink, you only have to hold down a button on the speaker to pair it with a phone.

If you’re not sure how to pair a device, refer to its user guide; you can usually find one by searching online.

3. Turn on discoverable mode. Let’s say you want to pair your phone with your car’s infotainment system so you can enjoy hands-free calling, texting and navigation. First, go into your phone’s settings and tap on Bluetooth; doing so makes the phone visible to the car. Then depress the buttons on your car's infotainment system, usually on the steering wheel or center stack, to get it looking for the device.

Once it finds your phone, the car may ask for a numeric code you need to confirm or input on your phone. After you do so, the devices should be paired. Keep in mind your phone or your car may only stay in discoverable mode for a few minutes; if you take too long, you’ll need to start over.

4. Make sure the two devices are in close enough proximity to one another. While you wouldn’t think someone might try to pair an iPad with a keyboard if the two weren’t sitting right next to each other, it’s probably worth noting that you should make sure any devices you're trying to pair are within five feet of one other.

5. Power the devices off and back on. A soft reset sometimes can resolve an issue. With phones, an easy way to do this is by going into and out of airplane mode.

6. Power down likely interferers. Say that faithful Bluetooth speaker usually connects to your partner's smartphone instead of yours. If you're having trouble pairing your phone with the speaker, it could be because the speaker is trying to activate its usual connection. Some older devices are very simple. They just try to connect with the last thing they paired with. If a Bluetooth device was previously paired with something else, turn off that other gadget.

7. Charge up both devices you're trying to pair. Some devices have smart power management that may turn off Bluetooth if the battery level is too low. If your phone isn't pairing, make sure it and the device you're trying to pair with have enough juice.

8. Delete a device from a phone and rediscover it. If your phone sees a device but isn’t receiving data from it, sometimes it helps to start from scratch. In iOS settings, you can remove a device by tapping on its name and then Forget this Device. In Android settings, tap on a device’s name, then Unpair. After removing a device, start at step 1 on this list.

9. Get away from the Wi-Fi router. Another potential obstacle to successful pairing is interference from devices that use the same spectrum, such as your Wi-Fi router. “Wi-Fi has been designed to cope with this, but it might not be a good idea to have your devices directly on top of the router,” Powell says.

10. Move away from a USB 3.0 port. “Interference from USB 3.0 is also possible,” Powell says. Newer laptops, for example, often have the higher-speed USB 3.0 port, so if the connection isn't happening, try pairing your Bluetooth gadgets away from the computer.

11. Make sure the devices you want to pair are designed to connect with each other. Whether it’s a headset, speaker, mouse, keyboard, camera or something else, your device has a specific profile that spells out what it can connect with. If you’re not sure, check the user manual.

12. Download a driver. If you’re having problems pairing something with your PC, you might be lacking the correct driver. The simplest way to figure this out is to do an online search for the name of the device you’re trying to pair along with the word “driver.”

13. Update the hardware’s firmware. Some automotive audio systems have been known to not pair with phones because the Bluetooth drivers in these systems didn’t work with Bluetooth 4.0. If you’re not sure how to get the latest firmware for your hardware, check with the device manufacturer.

14. Limit data shared between devices. Android and Windows devices let you choose the information you share between devices. So, for instance, you can choose to share phone audio, media audio, contacts and text messages with your car. If you don't need to share all of the data, deselecting one or more of the types of information may enable the devices to pair. 

For Android devices, go to Settings > Bluetooth and select the device. If there are options to select, they will appear. For Windows, go to Control Panel > Hardware and Sound > Devices and Printers and right click on the Bluetooth device in question. Then select the Services tab to choose which types of information to share.

15. Clear the Blutooth cache (Android only). Sometimes apps will interfere with Bluetooth operation and clearing the cache can solve the problem. Go Settings > Backup and restart > Reset network settings. 

Not all wireless devices use Bluetooth

Keep in mind that not all wireless devices use Bluetooth. Alternatives include the Wireless Gigabit specification, Wireless HD, ANT+, ZigBee, NFC as well as Wi-Fi Direct. These other technologies typically won’t work with your phone, tablet or PC without some kind of additional hardware.

We hope this guide has helped you with your Bluetooth pairing problems. If you know of any tip we've missed, share in the comments below!

Updated on 12/23/2017

[Image credits: Bluetooth searching for networks vis BigStockPhoto, Bluetooth devices with phone via Shutterstock]



Discussion loading

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Pairing

From Eddie on March 31, 2018 :: 12:42 am

How do I pair a Samsung tab A(2016) with an iPhone X, having problems pairing them.

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It fixed it

From Prosperken on April 01, 2018 :: 3:40 pm

Thanks, this fixed it. I also installed an android app to facilitate it

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My phone cannot find my headphones

From Kaitlyn on April 02, 2018 :: 5:43 pm

I recently got a new phone and I’m trying to pair my wireless headphones to it and my phone cannot find my headphones. I’ve tried everything I can think of trying to get these things to pair and both are new so I don’t understand the problem. Headphones worked just fine with my old device and I don’t understand why it won’t work.

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thank you!

From jackie on April 13, 2018 :: 10:56 am

beautiful, had the trekz titanium that wasn’t pairing with my iPhone.  did the soft shut down (going to airplane mode then back) and it paired right up.  THANK YOU!

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Thank you for this article!

From Amber Towle on April 19, 2018 :: 4:59 pm

Thank you for this article! It turns out my power saving mode kept disconnecting my bluetooth keyboard.

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thanks

From kobs on April 21, 2018 :: 3:08 pm

I have these skull candy BT buds and all of a sudden they couldn’t be paired. Ipod saw it but that device said it wasn’t on. Told the ipod to forget that JIB device and rediscovered it it works… Thanks wink

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need help

From cj on April 23, 2018 :: 12:50 pm

my computer is a peice of &*&^%^%^&*^%

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Pairing

From DH on April 23, 2018 :: 8:30 pm

My Woodulisten speaker will not pair with my SanDisk Clip Sport MP3 player, but easily pairs with my other Bluetooth devices.  Any suggestions?

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Try

From kobs on April 23, 2018 :: 9:37 pm

Try what I did, remove the speakers from your player (somewhere it must give the name of your speakers in the list of pairing devices in your player) and let it find it again. I had the same problem with my earbuds and it worked.

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left side earbud is not working

From Dhaval Vora on April 26, 2018 :: 11:16 pm

i have sync by 50 in-ear bt (wireless device)
and problem is left side earbud is canecting time is working and play the song but after 5 mints left side is not working and right is working
so help me and how to solw this problem

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Sync brand headphones had issues

From Josh Kirschner on April 30, 2018 :: 9:48 am

The SYNC by 50 Wireless In-Ear Sport headphones received poor user reviews on Amazon. While the product is no longer available, looking at the cached information, they had 2.7 out of 5 stars, with many users complaining of Bluetooth connection issues.

If you’re looking for something better, we just put out our guide on The Best Wire-free In-ear Headphones. Or, if you’re not looking to spend as much, see our Guide to Bluetooth Headphones Under $50

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Me too! HELP!!!

From Ryah Majestic Ritthaler on April 30, 2018 :: 8:53 am

I am having the exact same issue! I don’t see a reply for you. Have you figured out a solution?

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DHAVAL

From kobs on April 30, 2018 :: 9:22 am

So what you’re saying is your earbuds work but after 5 mins. the left side goes off right? It might be your earbuds cause it seems that when they have time to “heat up” per se, one of them disconnect. If you can borrow someone else’s earbuds you would have your answer, i doubt that another pair would do the same thing but if it does you still have your answer, it’s your phone/device. When BT connects it’s connected or it’s not, it will not play from one side to the other it will just cut and come back if you’re too far from the source .
Good luck

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having truble with turning on otium sport earphones

From Jessi Rodriguez on May 05, 2018 :: 9:00 pm

my earphones dont want to turn on and its fully charged, but when i plug them in to a charger ta blue light turns on but the earphone wont turn on, one i pres the turn on button all i hear is a bip and thats it, theni umplugg them and turn off inmediatly what do i do

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To Jessi

From kobs on May 14, 2018 :: 4:05 pm

Have you tried deleting your earphones from your device in the BT devices and let it find it again?
Example: my Ipod in settings has bluetooth, first check if it’s ON and if it is check if your earphones are there in the devices recognised, if it is delete it and turn on your earphones after Your device (music player) will find it again.

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incorrect pin or passkey

From Kirsty Lyall on May 06, 2018 :: 7:04 pm

This developed for me after the latest software update on my S7 (or so it seemed). It was the case with all my fleet vehicles at work then my own car stereo and my stereo amp. The only thing that was exempt was my BT earbuds and my fitness watch, and my BT speaker.  I tried everything in the forums except to start in in safe mode. Big mistake. That sorted it straight away.  Worked like a charm. I just deleted all the recent apps that I had downloaded. I’m not sure which one was interfering with the passkey popup but none of them were essential. I could have done each individually and checked for BT connection but I was in a rush.  Anyway am happy now!

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disconnect unknown device

From JJ Smth on May 21, 2018 :: 12:32 pm

Everything today is bluetooth; therefore, a device could be connected to any number of other devices. Specifically, a speaker connected to any of 8 phones/tablets. Is there any way to disconnect and reconnect that speaker to a given device without having to track through 7 other devices to find what it’s paired to in order to unpair?

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Should work if you put the speaker into pairing mode

From Josh Kirschner on May 21, 2018 :: 1:34 pm

If you put the speaker into pairing mode, it should enable the device you want to pair it to to connect, and it will drop the connection to the other device. Is that not what’s happening for you?

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Pairing mode

From JJ Smth on June 22, 2018 :: 12:38 pm

I guess that’s the problem. I checked my speakers and only one has what I guess could be called a dedicated pairing function, and one has a reset hole to insert a paper clip. The other three, when they’re turned it on, they automatically go into pairing mode and default connect to the last device paired. Problem is, that could be any of 5 phones and 3 tablets; trying to find which one to unpair is a nuisance, especially when one might be upstairs, the other downstairs. It would seem they would all have a dedicated pairing function. Without it, I guess I’ll just have to dedicate a speaker per device, and when buying speakers in future, look for a dedicated pairing function. Thank you.

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Bluetooth in a dorm

From Patrick Wingert on May 28, 2018 :: 6:35 am

Here is another issue not addressed. I am in a dorm and there are like 50 different devices that are popping up on my screen. 4 or 5 of them should be mine but I can’t tell which ones. With device identifiers such as ARBAx6bX1Sk I am not sure what devices are mine.

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The easiest fix is to

From Suzanne Kantra on May 28, 2018 :: 12:10 pm

The easiest fix is to take your phone and the device somewhere there aren’t a lot of other devices. Once paired, your phone and the device will automatically pair again when turned on.

If you can’t remove your devices to another location, try this:
1. Take the device you want to pair out of paring mode.
2. Put your phone in pairing mode and look at the list of Bluetooth devices. Once the list is complete (the ring will stop spinning and/or the list will remain fairly static)
3. Put the device you want to connect into pairing mode. It should device pop up as a new device on the list. Select and you should be good to go.

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Pairing but won t connect!

From Joann Stegall on May 29, 2018 :: 3:53 pm

Frustrated! I’m beginning to think I just have a faulty speaker. It’s still new & have had trouble pairing + connecting every single time. Now, the speaker & tablet are bothcharged, it pairs really quickly, but searches to connect until I finally give up & cancel. I’m in a different room from Wi-Fi also…tried all the tips & tricks. Any advice please?

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Joann

From kobs on May 29, 2018 :: 4:44 pm

You said you’ve tried every tips and tricks so since I don’t know what you have tried i’ll suggest what worked for me. Delete the speaker in your tablet and let it find your speaker again. Like I said it worked for me

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Bluetooth Conncetion Issue

From Sophia on June 08, 2018 :: 2:05 pm

Hello! I’ve recently been having problems connecting my ijoy logo bluetooth headphones to both of my devices (an amazon kindle and a google chromebook). My headphones will say that they’re conected but my devices will say that they aren’t connected. When I try to play a video or song, I can’t hear the audio through my headphones. What should I do?

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BT connection issue

From kobs on June 08, 2018 :: 2:23 pm

Your device is the one that counts, delete your headphones from the device and let the device find the headphones again.Your headphones want to connect but the device already has a “channel” per se for the headphones but it doesn’t work, The device will not “create” a duplicate so you have to delete this one first. It usually works unless one or the other has a real problem.

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Reply

From Sophia on June 08, 2018 :: 2:48 pm

I removed the headphone pairing from my bluetooth device list. When I turned on the headphones, it said “pairing… connected.” even though it didn’t have anything to pair to. My device isn’t able to detect the headphones either.

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transfer interruption

From Samuel on June 09, 2018 :: 12:07 pm

My bb10 Bluetooth suddenly stopped receiving files from other phones. Each time someone transfer any file from their phones via Bluetooth when accepted the bb10 will display transfer interrupted. What is the solution? Can someone help me

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So i have an LG

From James Wolf on June 09, 2018 :: 4:33 pm

So i have an LG Aristo, and i bought a bluetooth speaker a couple months ago, and they paired perfectly fine for about a month, then they just wouldnt connect. I cleared all the paired devices on my phone and scanned to pair it again, and my phone cant find it. I brought in a few other bluetooth speakers i had and my phone cant find them either. It always says “no devices found” both when theres 3 speakers and two other phones in the room and when its just my phone and the speaker. Rebooting my phone and the speaker doesnt work. Any ideas on how to fix it?

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BLUE TOOTH EAR BUDS - X2T

From VEERASHAM D on June 12, 2018 :: 7:36 am

I HAVE X2T Model EAR BUDS - LEFT & RIGHT, (CHEVRON MAKE) TRUE WIRELESS EAR PHONES. LENOVO ANDROID PHONE. 
PAIRING IS OK. CALL RECEIVING OK. STOP FUNCTION OK.  SOUND IS OK. ALL FUNCTIONS ARE WORKING OK. ‘‘EXCEPT SHORT PRESSING THE MULTI FUNCTION BUTTON TWICE FOR NEXT SONG’’  FUNCTION IS NOT WORKING. IT WORKED FOR THE LAST 6 MONTHS PERFECTLY, THIS DEFECT DEVELOPED RECENTLY. THE SAME EAR BUDS ARE WORKING WITH ANOTHER PHONE PERFECTLY. SHORT PRESS TWICE THE MFB IS NOT FUNCTIONING WITH MY PHONE SINCE RECENTLY. IS THERE ANY PHONE SETTINGS ARE CHANGED IN MY PHONE. OR ANY OTHER PHONE SETTINGS ARE AFFECTING OR ANY OTHER PHONE SETTINGS ARE TO BE CHANGED. KINDLY HELP ME.

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dude

From whyallcapsman on July 16, 2018 :: 11:32 pm

Calm down with the caps lock.or move your finger off of the shift key.jeez man.

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I had a bluetooth mouse

From Ibrahim Shehata on June 14, 2018 :: 1:52 pm

I had a bluetooth mouse that was working with Android 7.1.1 on note 8 and after updating to Android 8.0 simply stopped pairing. Only solve the problem by buying a new mouse with recent BT technology.

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Bluetooth pairing

From Hp printer support on June 21, 2018 :: 5:59 pm

Bluetooth requires both hardware and software to work properly. Bluetooth is a device which works wirelessly data exchange. To know more visit our site.

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Bluetooth pairing

From Rhonda on June 21, 2018 :: 7:54 pm

Hi, I have a JBL Charge 3 wireless speaker that i always have connected to my phone. 2 days ago it disconnected and will not let me reconnect however other people are still able to connect to my speaker.

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Bluetooth connections

From Tammy on November 11, 2018 :: 3:18 pm

That may be why you cant connect because others are connected. I couldnt connect on my phone because it was still paired onto my notebook. When i unpaired it, thats when it connected back to my phone.

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Argh

From Megan Prouse on June 29, 2018 :: 11:20 pm

Arhghhh, please help. The oasscode sent to my mobile seems to be wrong. When connecting a Samsung. Galaxy. Oldish… Could be a wrong ph number? But then why would I be getting a mdg at all? That’s silly. I didn’t day that.

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great

From Jenny azcat on July 04, 2018 :: 6:32 am

Thanks. I fixed success on Sony Xperia

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minimum file size

From AFish on July 16, 2018 :: 11:29 pm

I have 2 samsung galaxy J7 sky pros. When I attempt to transfer one file to the other, it won’t work. The file is about 500 KB and the bluetooth option won’t show up.just email.

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What speaker

From I'm lost on July 20, 2018 :: 11:38 am

I bought a Bluetooth speaker from a friend and I don’t know what speaker I have the only writing on the thing is Splash!

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Unable to connect device to Bluetooth input device while using it as a Bluetooth input device

From Kristina Baker on July 26, 2018 :: 11:03 am

I’ve been trying to connect a Bluetooth gaming controller to my phone for use with VR games. It used to connect a year or two ago, but now I get the error message “Unable to connect device to Bluetooth input device while using it as a Bluetooth input device.” This error doesn’t make any sense to me and I can’t find any answers anywhere. Even the controller’s manufacturer isn’t of any help. Does anyone know what this means and how to fix it?

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Bluetooth connections

From Tammy on November 11, 2018 :: 3:13 pm

Sounds to me like something needs updating.  If I dont update my phone it drives me crazy.  If everything’s updated I have no issues.

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Thanks

From Bev on September 18, 2018 :: 4:16 am

Thanks! That’s a most helpful article, turning my Samsung phone off worked to connect my Samsung tablet to my Aukey Bluetooth speaker. Excellent advice.

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Not showing

From Zafar Khalid on October 03, 2018 :: 11:00 am

I have jabra Bluetooth handfree i had just use the couple of time only but not now its not showing Bluetooth option on mob or anywhere

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Pairing disconnects

From John Wayne on October 20, 2018 :: 1:57 pm

Using a samsung galaxy s9+
Had it paired to a Dual XDM16BT in my old car for months, no problem. Get rid of the old car put stereo in new car. No problems for about a week or two. One day the music im streaming just stops. Still says on both devices im connected. After disconnecting and reconnecting it works for about a minute, same result.  Using an aux cord it works perfectly fine, other than your using a cord and get feedback while charging phone. So i figured the bluetooth went in stereo so i bought a new one. Got my Boss 611UAB, put it in. Immidiatley the same issue. That led me to believe it was my phone. So i tried streaming music on my Jensen JBS-200 and it ran for a half hour no problem. So its not my phone? Out of all the things i tried its making me think its the car now (a 2018 nissan versa) but why did it work fine for a week or two with old stereo? And why did things instantly go wrong with the new one? I am out of ideas and am going to the internet in a last ditch effort to figure this out.

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Try resetting your Boss

From Josh Kirschner on October 20, 2018 :: 2:44 pm

Have you tried factory resetting the Boss to factory settings and removing all paired devices from your phone and then repairing them? This resolved a similar issue I was having with my phone and car. Can’t explain exactly why this happens. Perhaps related to an Android update that causes a conflict with the BT handshake.

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Just thinking

From Tammy on November 11, 2018 :: 3:08 pm

I wonder if when you’re streaming music and you move does that affect it like a different zip or even area code. I dont know just thinking how some apps such as pandora asked for my zip code.

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app error

From alextech on October 29, 2018 :: 11:40 pm

I have had the earpiece for a couple days and it worked fine. I had to do a hard reset on the phone and now the earpiece won’t pair. I have tried all the normal advice. i.e., wiping the cache, powering off the devices then powering them back on.

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Help

From Teresa Bellar on November 04, 2018 :: 9:17 pm

Can you help step by step on pairing FitBit Charge 3 with IPhone Apple8 plus?

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Bluetooth Pairing Basics

From Tammy on November 11, 2018 :: 3:01 pm

Basically you have to go in your SETTINGS on these devices and turn bluetooth on so one can discover/search for the other. Find the name of your device you want the bluetooth on and chose it and the device should accept it. Note:  Make sure it is turned off if its still connected in other devices you are not using because then it wont transfer.

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Godaddy Big Discounted Offers 2018

From Webhosting Join on November 12, 2018 :: 1:14 am

Exceptional post. I found your site ideal for my necessities. To an incredible degree beneficial data particularly the last part. Grateful to you for offering to us, and we genuinely trust you will keep reviving or post differing articles.
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Monster Superstar won't turn on

From Judy on November 12, 2018 :: 1:53 am

My Monster bluetooth doesn’t respond when I push the on/off button.The red light only comes on when it is connected to USB on my computer but no blue light no matter what I do. It has always worked with both my computer and i-Phone and now neither can’find’ it. Any ideas?

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