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How to Fix Bluetooth Pairing Problems

by Suzanne Kantra on December 26, 2023

Updated on 12/26/2023 for the latest changes with Bluetooth features and device operating systems.

Bluetooth is a popular method of wirelessly transferring data between two devices, such as your phone and your headphones, your computer and a speaker, or your iPad and a keyboard. It’s one of the most widely used wireless technology in the world, according to the Bluetooth Special Interest Group. More than 5.9 billion Bluetooth products are expected to ship in 2024 alone, and that number will likely increase to more than 7.6 billion per year by 2027.

Bluetooth is all great when it works. But if you’re someone who likes to play around with these kinds of connected gadgets, you know it can be frustrating when there’s a hang-up pairing the two. And as a professional tech journalist who has reviewed hundreds of Bluetooth devices in my career, believe me, I feel your pain. 

Here are some common causes of pairing problems, as well as my advice on what you can do about them.

Understanding Bluetooth pairing

To better understand pairing issues, let's explore how Bluetooth operates. Bluetooth depends on both hardware and software to work properly. From a hardware perspective, the devices need to support the same 2.4GHz frequencies. On the software side, they need to support the same Bluetooth profiles so they can decode instructions for specific functions. For example, you can't pair a mouse with your car because your car doesn’t support the Human Interface Device Profile.

In general, Bluetooth software is backward compatible: Bluetooth devices supporting Bluetooth 5 or higher should still be able to pair with devices using, say, the ancient Bluetooth 2.1, launched back in 2007.

Unless there is a hardware or software incompatibility, most Bluetooth pairing problems can be easily resolved.

Usually, Bluetooth devices connect with one device at a time. When a device is already paired with another device and has an active connection, that will interfere with pairing. However, some headphones support multipoint pairing – a feature that lets one pair of headphones connect to two or even three devices simultaneously.

If you're having issues pairing a multipoint device, I suggest you skip to the section below on tips for solving problems with Bluetooth multipoint pairing before going through the general Bluetooth pairing failure steps.

What you can do about Bluetooth pairing failures

Smarphone and Bluetooth earbuds on a table

1. Make sure Bluetooth is turned on

You should see the little Bluetooth symbol at the top right of the screen if you have an Android device. For iOS and iPadOS, you'll need to go into the settings to enable and disable Bluetooth. Windows users will find Bluetooth in Settings > Devices > Bluetooth (or you may have a shortcut on your taskbar). Mac users will find a Bluetooth status icon on the menu bar.

2. Determine what pairing process your device employs

Most Bluetooth pairing is straightforward. You put both devices into paring mode, they see each other, and they connect. Sometimes, though, there is an extra security step, like typing in a code. If you’re not sure how to pair your device, refer to its user guide; you can usually find one by searching online.

3. Turn on pairing mode

Bluetooth devices typically fall into two main categories: accessories and main devices. Accessories include items like headphones and keyboards, while main devices encompass phones, cars, TVs, and computers.

Accessories usually start in pairing mode out of the box, indicated by a blinking light. Once initially paired, if you need to pair these accessories with another device, you'll have to activate pairing mode again. To do this, search for 'how to put [product name] into pairing mode.' (We have guides for Jabra, JBL, JLab Audio, Mpow, Skullcandy, and Sony.)

For main devices such as phones and cars, you must first ensure Bluetooth is activated. Then, put the device into pairing mode through its settings menu. Instructions for this can typically be found by searching 'put [product name] into pairing mode.'

Let’s say you want to pair your phone with your car’s infotainment system to enjoy hands-free calling, texting, and navigation. First, activate Bluetooth on your phone, making it visible to the car. Then, put your car into Bluetooth-pairing mode. The method varies depending on whether your car is an older model, often requiring a series of button presses, or a newer model, which usually involves navigating the in-dash touchscreen display.

Once your car detects your phone, it may ask for a numeric code that you'll need to confirm or input on your phone. After entering the code, the devices should be paired. Be aware that both your car and phone will only remain in pairing mode for a limited time, usually a few minutes. If you exceed this time, you'll need to restart the pairing process.

4. Make sure the two devices are in close enough proximity to one another

While you wouldn’t think someone might try to pair an iPad with a keyboard if the two weren’t sitting right next to each other, to be clear, you should make sure any devices you're trying to pair are within five feet of one another.

5. Power Bluetooth off and back on

A soft reset of Bluetooth can sometimes resolve an issue. With phones, an easy way to do this is by going into and out of airplane mode. For other devices, turn off the power and restart them.

6. Manage old Bluetooth connections

Bluetooth accessories can actively pair with between one and three devices simultaneously. However, they can store pairing information for several more devices, often up to eight, facilitating easy reconnection.

These accessories typically reconnect automatically to the most recently connected device. If you're experiencing issues with pairing, it might be due to the accessory being connected to another device. For example, if your Bluetooth speaker is registered to connect with your phone, tablet, laptop, and media player, it cannot maintain a connection with all four at once. If you encounter pairing issues, check which device or devices are currently connected and disconnect one to pair with a new device.

Read more: How to Connect a Bluetooth Speaker or Headphones to Your TV

When a Bluetooth accessory reaches its limit for stored connections, it may either drop an old device from its memory or refuse to enter pairing mode. In the latter case, you might need to 'forget' the accessory from one of your currently paired devices or perform a reset.

If you're unable to pair a new device, consider two solutions: either make one of your existing devices 'forget' the accessory to free up a spot, or reset the accessory to clear all existing pairings. You can find specific reset instructions by searching for 'reset [device name].'

7. Charge up both devices you're trying to pair

Some devices have smart power management that may turn off Bluetooth if the battery level is too low. If your phone or tablet isn't pairing, make sure it and the device you're trying to pair with have enough juice.

8. Delete a device from a phone and rediscover it

If your phone sees a device but isn’t receiving data from it, sometimes it helps to start from scratch. In iOS settings, you can remove a device by tapping on its name and then Forget this Device. In Android settings, tap on a device’s name, then Unpair.

If you're deleting the device from your car, you may need to turn off your car after deleting the device, open and close the car door, and wait a couple of minutes before trying to pair the device again.

9. Move away from the WiFi router

Another potential obstacle to successful pairing is interference from devices that use the same 2.4GHz spectrum, such as your WiFi router. WiFi has been designed to cope with this, but it might not be a good idea to have your devices next to your router.

10. Move away from your smart home devices

Some smart home devices use a wireless technology called Zigbee. You find Zigbee in smart home hubs, including Amazon's Echo Show and Samsung's SmartThings Station, as well as a wide range of smart door locks, light bulbs, in-wall switches, open/close sensors, plugs, and more. Like WiFi, Zigbee devices use the same spectrum as Bluetooth devices and can interfere with pairing. Move away from your Zigbee devices when attempting to pair.

11. Move away from your laptop's USB 3.0 or USB-C port

Some USB 3 and USB-C devices generate frequencies in the 2.4GHz range, which can interfere with Bluetooth. Since this is a wired connection, the frequency leakage usually occurs at the ports. However, poorly shielded cables can also be a problem. So, if you're trying to pair Bluetooth gadgets or use them near your computer, try moving them away from your computer, or at least away from plugged-in USB devices.

12. Download a driver

If you’re having problems pairing something with your computer, you might be lacking the correct driver. The simplest way to figure this out is to do an online search for "[product name] driver." If there's an updated driver available, download and install it and see if that fixes the problem.

13. Update the hardware’s firmware

Some automotive audio systems are known to not pair with newer phones because the Bluetooth drivers in these systems didn’t work with later versions of Bluetooth. Updating your vehicle's firmware may fix the issue. If you’re not sure how to get the latest firmware for your car, check with the manufacturer.

14. Remove your Bluetooth device and start fresh

If you're having trouble connecting or experiencing a spotty connection, clearing your Bluetooth cache can resolve these issues by removing outdated or corrupt connection data. You can do this by removing your problematic registered Bluetooth gadget(s), restarting your main device, and then re-pairing.

To remove a device or accessory, follow these steps:

  • For iOS and iPadOS, select the info icon ('i' in a circle) to access the option to 'Forget this device.'
  • For Android phones, select the device and then select 'Unpair' or 'Forget.'
  • For Windows computers, click on the triple dots next to the gadget and select 'Remove device.'
  • For Macs, hover your mouse over the device you want to remove and then click on 'Disconnect' or the 'X' button to remove it.

Once you have removed the unwanted or malfunctioning gadget, restart your main device to clear the Bluetooth cache. Now you can re-pair.

Read more: The Power of Restarting: Why Turning Devices On and Off Fixes Them

Solving problems with Bluetooth multipoint pairing

Multipoint is a Bluetooth technology allowing a device to be actively paired with more than one device simultaneously. This means, for example, your headphones could be paired with both a phone and a laptop at the same time.

If you’re having issues with setting up a multipoint connection, the first thing to do is double-check that your device supports multipoint by searching for '[product name] multipoint Bluetooth' or consulting your product’s manual. Once you’ve confirmed that your device supports multipoint, follow these steps.

Adding a second device to a multipoint product

There's no standard way manufacturers use to handle multipoint connections. But these are the basic steps for most products.

  1. Pair with the first main device the way you would with a single-point Bluetooth device. (If you’re having trouble pairing your first device, consult the list of tips above.)
  2. Leave the first device turned on and pair it with the second one. You'll need to put your headphones or speaker into pairing mode to do this.
  3. Once you have successfully paired with the second main device, you may be simultaneously connected with both main devices. Some manufacturers have you take the additional step of going back to the first main device and reconnecting before allowing simultaneous connections.

Other products (like the Sony WH-1000XM5 headphones, Bose QuietComfort II Earbuds, and Soundcore Liberty 4 NC earbuds) require installing an app and turning on the ability to connect two devices before you can connect with a second main device for multipoint use.

Troubleshooting multipoint connection issues:

Multipoint devices typically connect to two or three devices simultaneously but can store many more connections. If you're having trouble, follow these steps:

  • Using an App: If your device uses an app for multipoint connections, open the app and toggle on the two devices you want to connect simultaneously.
  • Without an App: If you don't use an app, reconnect the main device that has lost its connection. In the Bluetooth settings of the second device, select it from the list of registered devices to reconnect.

Final thoughts

Bluetooth technology, while incredibly useful, can sometimes present challenges in pairing devices. Understanding the basics of how Bluetooth works, recognizing common pairing issues, and following straightforward troubleshooting steps can significantly ease the process. Whether you're trying to connect headphones, keyboards, or any Bluetooth-compatible device, remember these tips for a smoother experience.

[Image credits: Bluetooth headphones with phone via BigStockPhoto]

For the past 20+ years, Techlicious founder Suzanne Kantra has been exploring and writing about the world’s most exciting and important science and technology issues. Prior to Techlicious, Suzanne was the Technology Editor for Martha Stewart Living Omnimedia and the Senior Technology Editor for Popular Science. Suzanne has been featured on CNN, CBS, and NBC.


Topics

Phones and Mobile, Computers and Software, Phone Accessories, Tips & How-Tos


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From kobs on April 30, 2018 :: 9:22 am


So what you’re saying is your earbuds work but after 5 mins. the left side goes off right? It might be your earbuds cause it seems that when they have time to “heat up” per se, one of them disconnect. If you can borrow someone else’s earbuds you would have your answer, i doubt that another pair would do the same thing but if it does you still have your answer, it’s your phone/device. When BT connects it’s connected or it’s not, it will not play from one side to the other it will just cut and come back if you’re too far from the source .
Good luck

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From Jessi Rodriguez on May 05, 2018 :: 9:00 pm


my earphones dont want to turn on and its fully charged, but when i plug them in to a charger ta blue light turns on but the earphone wont turn on, one i pres the turn on button all i hear is a bip and thats it, theni umplugg them and turn off inmediatly what do i do

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From kobs on May 14, 2018 :: 4:05 pm


Have you tried deleting your earphones from your device in the BT devices and let it find it again?
Example: my Ipod in settings has bluetooth, first check if it’s ON and if it is check if your earphones are there in the devices recognised, if it is delete it and turn on your earphones after Your device (music player) will find it again.

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From Kirsty Lyall on May 06, 2018 :: 7:04 pm


This developed for me after the latest software update on my S7 (or so it seemed). It was the case with all my fleet vehicles at work then my own car stereo and my stereo amp. The only thing that was exempt was my BT earbuds and my fitness watch, and my BT speaker.  I tried everything in the forums except to start in in safe mode. Big mistake. That sorted it straight away.  Worked like a charm. I just deleted all the recent apps that I had downloaded. I’m not sure which one was interfering with the passkey popup but none of them were essential. I could have done each individually and checked for BT connection but I was in a rush.  Anyway am happy now!

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From JJ Smth on May 21, 2018 :: 12:32 pm


Everything today is bluetooth; therefore, a device could be connected to any number of other devices. Specifically, a speaker connected to any of 8 phones/tablets. Is there any way to disconnect and reconnect that speaker to a given device without having to track through 7 other devices to find what it’s paired to in order to unpair?

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From Josh Kirschner on May 21, 2018 :: 1:34 pm


If you put the speaker into pairing mode, it should enable the device you want to pair it to to connect, and it will drop the connection to the other device. Is that not what’s happening for you?

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From JJ Smth on June 22, 2018 :: 12:38 pm


I guess that’s the problem. I checked my speakers and only one has what I guess could be called a dedicated pairing function, and one has a reset hole to insert a paper clip. The other three, when they’re turned it on, they automatically go into pairing mode and default connect to the last device paired. Problem is, that could be any of 5 phones and 3 tablets; trying to find which one to unpair is a nuisance, especially when one might be upstairs, the other downstairs. It would seem they would all have a dedicated pairing function. Without it, I guess I’ll just have to dedicate a speaker per device, and when buying speakers in future, look for a dedicated pairing function. Thank you.

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From Patrick Wingert on May 28, 2018 :: 6:35 am


Here is another issue not addressed. I am in a dorm and there are like 50 different devices that are popping up on my screen. 4 or 5 of them should be mine but I can’t tell which ones. With device identifiers such as ARBAx6bX1Sk I am not sure what devices are mine.

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From Suzanne Kantra on May 28, 2018 :: 12:10 pm


The easiest fix is to take your phone and the device somewhere there aren’t a lot of other devices. Once paired, your phone and the device will automatically pair again when turned on.

If you can’t remove your devices to another location, try this:
1. Take the device you want to pair out of paring mode.
2. Put your phone in pairing mode and look at the list of Bluetooth devices. Once the list is complete (the ring will stop spinning and/or the list will remain fairly static)
3. Put the device you want to connect into pairing mode. It should device pop up as a new device on the list. Select and you should be good to go.

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From Joann Stegall on May 29, 2018 :: 3:53 pm


Frustrated! I’m beginning to think I just have a faulty speaker. It’s still new & have had trouble pairing + connecting every single time. Now, the speaker & tablet are bothcharged, it pairs really quickly, but searches to connect until I finally give up & cancel. I’m in a different room from Wi-Fi also…tried all the tips & tricks. Any advice please?

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From kobs on May 29, 2018 :: 4:44 pm


You said you’ve tried every tips and tricks so since I don’t know what you have tried i’ll suggest what worked for me. Delete the speaker in your tablet and let it find your speaker again. Like I said it worked for me

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From Sophia on June 08, 2018 :: 2:05 pm


Hello! I’ve recently been having problems connecting my ijoy logo bluetooth headphones to both of my devices (an amazon kindle and a google chromebook). My headphones will say that they’re conected but my devices will say that they aren’t connected. When I try to play a video or song, I can’t hear the audio through my headphones. What should I do?

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From kobs on June 08, 2018 :: 2:23 pm


Your device is the one that counts, delete your headphones from the device and let the device find the headphones again.Your headphones want to connect but the device already has a “channel” per se for the headphones but it doesn’t work, The device will not “create” a duplicate so you have to delete this one first. It usually works unless one or the other has a real problem.

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From Sophia on June 08, 2018 :: 2:48 pm


I removed the headphone pairing from my bluetooth device list. When I turned on the headphones, it said “pairing… connected.” even though it didn’t have anything to pair to. My device isn’t able to detect the headphones either.

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From Bob on July 05, 2019 :: 3:24 pm


Having same issue , phone is paired but won’t connect to play audio

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From Josh Kirschner on July 10, 2019 :: 10:24 am


Often forgetting your headphones on your device and re-pairing them will fix these types of issues (Step 8 above). Try that with your iJoy headphones and let us know if that works.

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From Samuel on June 09, 2018 :: 12:07 pm


My bb10 Bluetooth suddenly stopped receiving files from other phones. Each time someone transfer any file from their phones via Bluetooth when accepted the bb10 will display transfer interrupted. What is the solution? Can someone help me

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From James Wolf on June 09, 2018 :: 4:33 pm


So i have an LG Aristo, and i bought a bluetooth speaker a couple months ago, and they paired perfectly fine for about a month, then they just wouldnt connect. I cleared all the paired devices on my phone and scanned to pair it again, and my phone cant find it. I brought in a few other bluetooth speakers i had and my phone cant find them either. It always says “no devices found” both when theres 3 speakers and two other phones in the room and when its just my phone and the speaker. Rebooting my phone and the speaker doesnt work. Any ideas on how to fix it?

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From VEERASHAM D on June 12, 2018 :: 7:36 am


I HAVE X2T Model EAR BUDS - LEFT & RIGHT, (CHEVRON MAKE) TRUE WIRELESS EAR PHONES. LENOVO ANDROID PHONE. 
PAIRING IS OK. CALL RECEIVING OK. STOP FUNCTION OK.  SOUND IS OK. ALL FUNCTIONS ARE WORKING OK. ‘‘EXCEPT SHORT PRESSING THE MULTI FUNCTION BUTTON TWICE FOR NEXT SONG’’  FUNCTION IS NOT WORKING. IT WORKED FOR THE LAST 6 MONTHS PERFECTLY, THIS DEFECT DEVELOPED RECENTLY. THE SAME EAR BUDS ARE WORKING WITH ANOTHER PHONE PERFECTLY. SHORT PRESS TWICE THE MFB IS NOT FUNCTIONING WITH MY PHONE SINCE RECENTLY. IS THERE ANY PHONE SETTINGS ARE CHANGED IN MY PHONE. OR ANY OTHER PHONE SETTINGS ARE AFFECTING OR ANY OTHER PHONE SETTINGS ARE TO BE CHANGED. KINDLY HELP ME.

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From whyallcapsman on July 16, 2018 :: 11:32 pm


Calm down with the caps lock.or move your finger off of the shift key.jeez man.

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From aurora on January 11, 2021 :: 3:09 am


I have tried everything in this, My headphones connect to everything easily but only recently about 3 days ago they refuse to connect to my MacBook :< it’s really pissing me off. I don’t know how to tell if their in pairing mode and to make sure they are connecting to any other devises I turn off att the others bluetooth when trying to connect them I feel like giving up rn

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From Ibrahim Shehata on June 14, 2018 :: 1:52 pm


I had a bluetooth mouse that was working with Android 7.1.1 on note 8 and after updating to Android 8.0 simply stopped pairing. Only solve the problem by buying a new mouse with recent BT technology.

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From Hp printer support on June 21, 2018 :: 5:59 pm


Bluetooth requires both hardware and software to work properly. Bluetooth is a device which works wirelessly data exchange. To know more visit our site.

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From Rhonda on June 21, 2018 :: 7:54 pm


Hi, I have a JBL Charge 3 wireless speaker that i always have connected to my phone. 2 days ago it disconnected and will not let me reconnect however other people are still able to connect to my speaker.

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From Tammy on November 11, 2018 :: 3:18 pm


That may be why you cant connect because others are connected. I couldnt connect on my phone because it was still paired onto my notebook. When i unpaired it, thats when it connected back to my phone.

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From Megan Prouse on June 29, 2018 :: 11:20 pm


Arhghhh, please help. The oasscode sent to my mobile seems to be wrong. When connecting a Samsung. Galaxy. Oldish… Could be a wrong ph number? But then why would I be getting a mdg at all? That’s silly. I didn’t day that.

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From Jenny azcat on July 04, 2018 :: 6:32 am


Thanks. I fixed success on Sony Xperia

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From AFish on July 16, 2018 :: 11:29 pm


I have 2 samsung galaxy J7 sky pros. When I attempt to transfer one file to the other, it won’t work. The file is about 500 KB and the bluetooth option won’t show up.just email.

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From I'm lost on July 20, 2018 :: 11:38 am


I bought a Bluetooth speaker from a friend and I don’t know what speaker I have the only writing on the thing is Splash!

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From Kristina Baker on July 26, 2018 :: 11:03 am


I’ve been trying to connect a Bluetooth gaming controller to my phone for use with VR games. It used to connect a year or two ago, but now I get the error message “Unable to connect device to Bluetooth input device while using it as a Bluetooth input device.” This error doesn’t make any sense to me and I can’t find any answers anywhere. Even the controller’s manufacturer isn’t of any help. Does anyone know what this means and how to fix it?

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From Tammy on November 11, 2018 :: 3:13 pm


Sounds to me like something needs updating.  If I dont update my phone it drives me crazy.  If everything’s updated I have no issues.

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From James E Fuller on November 03, 2019 :: 2:28 am


Go into your settings, on Android is a little gear wheel, go into Bluetooth, hit scan and wait. Works everytime.

God Bless you and yours.

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From Bev on September 18, 2018 :: 4:16 am


Thanks! That’s a most helpful article, turning my Samsung phone off worked to connect my Samsung tablet to my Aukey Bluetooth speaker. Excellent advice.

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From Zafar Khalid on October 03, 2018 :: 11:00 am


I have jabra Bluetooth handfree i had just use the couple of time only but not now its not showing Bluetooth option on mob or anywhere

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From Pranav on November 08, 2019 :: 10:28 am


Hi, m also facing same problem with Talk 15, but in my case bluetooth light is keeping on even after I turn off the sevice. Need solution

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From John Wayne on October 20, 2018 :: 1:57 pm


Using a samsung galaxy s9+
Had it paired to a Dual XDM16BT in my old car for months, no problem. Get rid of the old car put stereo in new car. No problems for about a week or two. One day the music im streaming just stops. Still says on both devices im connected. After disconnecting and reconnecting it works for about a minute, same result.  Using an aux cord it works perfectly fine, other than your using a cord and get feedback while charging phone. So i figured the bluetooth went in stereo so i bought a new one. Got my Boss 611UAB, put it in. Immidiatley the same issue. That led me to believe it was my phone. So i tried streaming music on my Jensen JBS-200 and it ran for a half hour no problem. So its not my phone? Out of all the things i tried its making me think its the car now (a 2018 nissan versa) but why did it work fine for a week or two with old stereo? And why did things instantly go wrong with the new one? I am out of ideas and am going to the internet in a last ditch effort to figure this out.

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From Josh Kirschner on October 20, 2018 :: 2:44 pm


Have you tried factory resetting the Boss to factory settings and removing all paired devices from your phone and then repairing them? This resolved a similar issue I was having with my phone and car. Can’t explain exactly why this happens. Perhaps related to an Android update that causes a conflict with the BT handshake.

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From Tammy on November 11, 2018 :: 3:08 pm


I wonder if when you’re streaming music and you move does that affect it like a different zip or even area code. I dont know just thinking how some apps such as pandora asked for my zip code.

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From alextech on October 29, 2018 :: 11:40 pm


I have had the earpiece for a couple days and it worked fine. I had to do a hard reset on the phone and now the earpiece won’t pair. I have tried all the normal advice. i.e., wiping the cache, powering off the devices then powering them back on.

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From Teresa Bellar on November 04, 2018 :: 9:17 pm


Can you help step by step on pairing FitBit Charge 3 with IPhone Apple8 plus?

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From Tammy on November 11, 2018 :: 3:01 pm


Basically you have to go in your SETTINGS on these devices and turn bluetooth on so one can discover/search for the other. Find the name of your device you want the bluetooth on and chose it and the device should accept it. Note:  Make sure it is turned off if its still connected in other devices you are not using because then it wont transfer.

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From Judy on November 12, 2018 :: 1:53 am


My Monster bluetooth doesn’t respond when I push the on/off button.The red light only comes on when it is connected to USB on my computer but no blue light no matter what I do. It has always worked with both my computer and i-Phone and now neither can’find’ it. Any ideas?

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From Amélie on November 20, 2018 :: 10:37 am


If you’ve accidentally disconnected your phone connected to your headphones and your phone won’t re-connect, here’s a tip:
All the articles I read were unhelpful, and through a lot of frustration I found this out on my own. While trying to turn off my headphones, I accidentally disconnected my phone from them. If you hold down both the menu button and the volume down button on your headphones, your headphones will forget and disconnect any connected bluetooth devices. When this happens, the headphones say “ready to pair”, but when you try to reconnect them to your phone, your phone states it cannot connect. So I found out the reason it does this is because it has a connect automatically setting, so that every time you turn on your headphones you don’t have to connect them manually to your phone. The way to solve this is actually relatively simple, but you will need a second device.
On your phone, go to “settings”, then to “bluetooth”, then find the “Monster Achieve” device. Tap it, then tap “forget device” and confirm your decision. Now turn on your headphones. It should say “power on. Battery high/medium/low. Ready to pair.” Using your other phone or maybe your friend’s phone or something, go to their “bluetooth” in “settings” and connect your headphones. From here, push and hold the menu and volume down button on your headphones. Wait until you hear “ready to pair” from your headphones. Now on your friend’s phone, tap “Monster Achieve” under “bluetooth” in “settings” on their phone, and tap “forget device”. Now connect to your headphones on your own phone, it should work now. Once connected, your headphones should say “device connected” and will now connect automatically.
Forgive me for this being a really stupid problem, but I swear I really just couldn’t figure out what was wrong with my headphones and wish I had of found the answer somewhere online, so I hope this helps somebody!!

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From Jenn on November 28, 2018 :: 7:01 am


I have found that is you have any Bluetooth turned on other devices, paring will not be enabled on the device you want…I had Bluetooth turned on my iPad and was paring my phone…could not get it to pair..turned off Bluetooth on my iPad and it paired just fine to my phone…
Just thought I would put this out there just in case…

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From Krissy on November 29, 2018 :: 10:47 am


My radio in my 2003 Nissan Altima will not let me clear my Bluetooth devices. All other options are light up except my Bluetooth button on my radio. PLEASE help me fix this problem. I need to connect my new phone to my car and it won’t let me. Please help me!!

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From Elizabeth on November 30, 2018 :: 1:47 pm


Would like to know to what phone it can be paired up to. Also I tried it with moto E3 an we could only hear it on one side of the ear buds.

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From Aln5 on August 26, 2020 :: 7:14 pm


I’m curious if you found a solution as I’m having the same problem with my moto e 4. Suddenly no sound using bluetooth, the same with a cheap pair of plug-in earbuds. But a more expense headphones work fine. Before this, it worked with no problem. Got me stumped.

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From Me on November 09, 2020 :: 10:32 am


My Tzumi Sport, which I’ve used a thousand times, wasn’t connecting. I tried the suggestion of turning airplane mode off and back on, and voila, they’re working again. Thanks for the awesome article.

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From Eric on December 02, 2018 :: 3:25 am


I wanted to add that on my Samsung Galaxy S7, the network reset on my particular phone is under Settings> General Management > Reset > Reset Network Settings. I bought some cheap (Senso) earbuds that my Android Samsung S7 could no see. I cleared the cache and it worked perfectly thereafter. Many thanks.

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From Debra Gackle on December 04, 2018 :: 4:47 pm


Where would u get a new charging cable. I lost mine

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