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How to Fix Bluetooth Pairing Problems

by on July 01, 2021
in Phones and Mobile, Computers and Software, Phone Accessories, Tips & How-Tos :: 785 comments

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Bluetooth is a popular method of wirelessly transferring data between two devices such as your phone and your headphones, your media player and a speaker, or your iPad and a keyboard. It’s one of the most widely used wireless technology in the world, according to the Bluetooth Special Interest Group. More than 4.6 billion Bluetooth products are expected to ship this year alone, and that number will likely increase to more than 6 billion per year by 2024.

Bluetooth is all great when it works. But if you’re someone who likes to play around with these kinds of connected gadgets, you know it can be frustrating when there’s a hang-up pairing the two. Here are some common causes of pairing problems as well as advice on what you can do about them.

Why Bluetooth pairings fail

Bluetooth logo - white logo on blue backgroundBluetooth depends on both hardware and software to work properly. So if your devices can't speak a common Bluetooth language, they won’t be able to connect.

In general, Bluetooth is backward compatible: Bluetooth devices supporting the Bluetooth 5 standard should still be able to pair with devices using, say, the ancient Bluetooth 2.1, launched back in 2007.

The exceptions are gadgets that use a low-energy version called Bluetooth Smart, which works on a different protocol than older, or "Classic" Bluetooth devices. Bluetooth Smart devices are not backward compatible and won't recognize (or pair with) older devices that support Classic Bluetooth. 

However, if a device supports Bluetooth 4.0 (in some cases), 4.2 (in most cases) or 5.0 and higher (in most cases), it should recognize both Bluetooth Smart and Classic. Bluetooth 4.0 devices will be officially labeled Bluetooth Smart Ready. In the case of Bluetooth 4.2 and 5 and higher, it's expected.

Gadgets that commonly use Bluetooth Smart include personal health gadgets such as fitness bands or heart-rate monitors. These gadgets will only pair with a smartphone or tablet that also uses Bluetooth Smart – or are Bluetooth Smart Ready.

Most smartphones are Bluetooth Smart compatible. That includes iPhones running iOS 7 and newer and Android phones running 4.3 or newer. Ensure your phone is running the latest version of its operating system – but if your device isn't new enough to run relatively current software, you may not be able to pair it with that fitness band.

Devices also come with specific Bluetooth profiles. If Bluetooth is the common language connecting devices, you can think of a profile as a dialect associated with a certain use. For example, you probably aren't going to be able to connect a mouse and a camera because a camera doesn’t support the Human Interface Device Profile. But if both a mobile phone and a wireless headset support the Hands-Free Profile, you should be able to pair them.

However, if the pairing failure is a matter of user error, there are steps you can take to get your devices happily communicating with each other.

What you can do about Bluetooth pairing failures

Phone screen showing it searching for Bluetooth devices to connect to

1. Make sure Bluetooth is turned on

You should see the little Bluetooth symbol at the top right of the screen if you have an Android device. For iOS and iPadOS, you'll need to go into the settings to enable and disable Bluetooth. Windows users will find Bluetooth in Settings > Devices > Bluetooth (or you may have a shortcut on your taskbar). Mac users will find a Bluetooth status icon on the menu bar.

2. Determine which pairing process your device employs

The process for pairing devices can vary. Sometimes, for example, it involves tapping a code into your phone or computer. Other times, you can just physically touch your phone to the device you want to pair it with (you'll see this option with phones and devices that have NFC, or Near Field Communications, as a feature. It's commonly found on Android phones). 

If you’re not sure how to pair a device, refer to its user guide; you can usually find one by searching online.

3. Turn on discoverable mode

Let’s say you want to pair your phone with your car’s infotainment system so you can enjoy hands-free calling, texting and navigation. First, go into your phone’s settings and tap on Bluetooth; doing so makes the phone visible to the car. Then depress the buttons on your car's infotainment system, usually on the steering wheel or center stack, to get it looking for the device.

Once it finds your phone, the car may ask for a numeric code that you'll need to confirm or input on your phone. After you do so, the devices should be paired. Keep in mind your phone or your car may only stay in discoverable mode for a few minutes; if you take too long, you’ll need to start over.

If your device is new, it will often be in pairing mode when you first turn it on. A good indicator that a device is in pair mode is if it blinks. If the device has been paired with another device, you'll need to turn on pairing mode. 

4. Make sure the two devices are in close enough proximity to one another 

While you wouldn’t think someone might try to pair an iPad with a keyboard if the two weren’t sitting right next to each other, it’s probably worth noting that you should make sure any devices you're trying to pair are within five feet of one other.

5. Power the devices off and back on

A soft reset sometimes can resolve an issue. With phones, an easy way to do this is by going into and out of airplane mode.

6. Remove old Bluetooth connections 

If you're having trouble pairing your phone with the speaker, it could be because the speaker is trying to connect with another phone, laptop or tablet. Some older speakers and headphones are very simple; they just try to connect with the last thing they paired with. If your headphones or speaker were previously paired with another phone, laptop or tablet, turn off that other device or Bluetooth. And if you are no longer planning on using your headphones or speaker with that device, unpair it to prevent future issues. In iOS settings, you can remove a device by tapping on its name and then Forget this Device. In Android settings, tap on a device’s name, then Unpair. After removing a device, start at step 1 on this list.

Some speakers and headphones can store pairing for multiple devices. However, there is a limit to the number of devices' pairing information that they can store. If you're having trouble pairing headphones or a speaker that have been paired to many devices in the past, you may need to reset your headphones or speakers to clear out all of the pairings so you can start fresh. Search "reset" and your device name for instructions from the manufacturer on your specific model.

7. Charge up both devices you're trying to pair

Some devices have smart power management that may turn off Bluetooth if the battery level is too low. If your phone or tablet isn't pairing, make sure it and the device you're trying to pair with have enough juice.

8. Delete a device from a phone and rediscover it

If your phone sees a device but isn’t receiving data from it, sometimes it helps to start from scratch. In iOS settings, you can remove a device by tapping on its name and then Forget this Device. In Android settings, tap on a device’s name, then Unpair. 

If you're deleting the device from your car, you may need to turn off your car after deleting the device, open and close the car door, and wait a couple of minutes before trying to pair the device again.

After removing a device, start at step 1 on this list.

9. Move away from the WiFi router

Another potential obstacle to successful pairing is interference from devices that use the same spectrum, such as your WiFi router. WiFi has been designed to cope with this, but it might not be a good idea to have your devices directly on top of the router.

10. Move away from your smart home devices

Some smart home devices use a wireless technology called Zigbee. You find Zigbee in smart home hubs, including Amazon's Echo Show and Echo Plus, as well as a wide range of smart door locks, light bulbs, in-wall switches, open/close sensor, plugs and more. Like WiFi, Zigbee devices use the same spectrum as Bluetooth devices and can interfere with pairing. Move away from your Zigbee devices when attempting to pair. 

11. Move away from a USB 3.0 port

Interference from USB 3.0 is also possible. Newer laptops, for example, often have the higher-speed USB 3.0 port, so if the connection isn't happening, try pairing your Bluetooth gadgets away from the computer.

12. Make sure the devices you want to pair are designed to connect with each other 

Whether it’s a headset, speaker, mouse, keyboard, camera or something else, your device has a specific profile that spells out what it can connect with. If you’re not sure, check the user manual.

13. Download a driver

If you’re having problems pairing something with your PC, you might be lacking the correct driver. The simplest way to figure this out is to do an online search for the name of the device you’re trying to pair along with the word “driver.”

14. Update the hardware’s firmware

Some automotive audio systems have been known to not pair with phones because the Bluetooth drivers in these systems didn’t work with Bluetooth 4.0. If you’re not sure how to get the latest firmware for your hardware, check with the device manufacturer.

15. Limit data shared between devices

Android and Windows devices let you choose the information you share between devices. So, for instance, you can choose to share phone audio, media audio, contacts and text messages with your car. If you don't need to share all of the data, deselecting one or more of the types of information may enable the devices to pair. 

For Android 10 devices, go to Settings > Connected devices and select the device. If there are options to select, they will appear. For Windows, go to Control Panel > Hardware and Sound > Devices and Printers > right click on the Bluetooth device in question and select Properties. Then select the Services tab to choose which types of information to share.

16. Clear the Bluetooth cache

Sometimes apps will interfere with Bluetooth operation and clearing the cache can solve the problem. For Android phones, go to Settings > System > Advanced> Reset Options > Reset Wi-fi, mobile & Bluetooth. For iOS and iPadOS device, you'll have to unpair all of your devices (go to Setting > Bluetooth, select the info icon and and choose Forget This Device for each device) then restart your phone or tablet.

Not all wireless devices use Bluetooth

Keep in mind that not all wireless devices use Bluetooth. Alternatives include the Wireless Gigabit specification, Wireless HD, ANT+, ZigBee, NFC as well as Wi-Fi Direct. These other technologies typically won’t work with your phone, tablet or PC without some kind of additional hardware.

We hope this guide has helped you with your Bluetooth pairing problems. If you know of any tip we've missed, share in the comments below!

Updated on 7/1/2021

[Image credits: Bluetooth searching for networks and Bluetooth headphones with phone via BigStockPhoto]

For the past 20+ years, Techlicious founder Suzanne Kantra has been exploring and writing about the world’s most exciting and important science and technology issues. Prior to Techlicious, Suzanne was the Technology Editor for Martha Stewart Living Omnimedia and the Senior Technology Editor for Popular Science. Suzanne has been featured on CNN, CBS, and NBC.

Discussion loading

Iphone 7 vs SPH-D002

From Maximo on December 28, 2018 :: 11:35 am

I have a Pioneer radio SPH-D002 recognizes all the equipment and all the computers recognize it.

but my iphone 7 recognizes all the devices and all the devices recognize it less the SPH-D002. your help please


Bluetooth pairing

From Neil Houston on December 29, 2018 :: 9:30 am

Hi Josh,
As requested in putting my comment here. I’m still unable to get my Lenovo Tab7 to find my Ministry of Sound Audio M speaker have reset the speaker I have disabled the Bluetooth on my Amazon Fire HD 7 tablet. I have tried switching on the Bluetooth on my speaker and then switching on my new Lenovo tablet. I then tried paying the devices. My Lenovo tablet still won’t find my speaker. Is there an app I need to download perhaps ?
I hope you can help me.


Have you tried other bluetooth devices?

From Josh Kirschner on December 30, 2018 :: 3:50 pm

To narrow down the issue, have you tried connecting your Lenovo Tab to another Bluetooth device? This will help determine if it is a general problem with the Lenovo or something specific with that speaker/Lenovo combo.


fix bluetooth

From Antonio Tudino on January 04, 2019 :: 9:34 pm




From Antonio Tudino on January 04, 2019 :: 9:39 pm




From LPDK on January 06, 2019 :: 4:04 am

@article writter. Internet should ban you forever.


My headphones or anything else..

From Heidi Greenfield on January 06, 2019 :: 10:59 pm

I have easily Bluetoothed, my headphones to my phone,until recently my daughter Bluetoothed them to her phone. Now I cannot pick up anything..scan brings up nothing,at all!!there is no history either!!what did she do?? Please help


Try resetting the headphones

From Josh Kirschner on January 12, 2019 :: 12:12 pm

Try resetting the headphones and see if that works. If you can’t see them on your phone at all when scanning, it could be a hardware issue with the headphones.


Samsung Galaxy A5 2017 to Monster Clarity HD Bluetooth Issues

From Bob on January 10, 2019 :: 11:28 am

I’m having issues pairing these two devices and hopefully someone might come across this and have a solution.

The Monsters pair to my older Samsung Galaxy but not my current one. When in scan mode, the phone has never been able to pick up the headphones, not once. Yes, the headphones are on. In the manual, it says that the headphones automatically go into pairing mode when it’s turned on so there is nothing else I can do. It would be easier if I knew which device was having the problem.

I went through the list of items above but it didn’t help either. I don’t think it’s something as simple as turning it on and off again or having it fully charged (which I both did). I bought the headphones specifically to use with my new phones at the gym so this has been a let down.

Could always be worse!

Thanks for reading, any tips would be appreciated.


Did you try resetting the headphones/

From Josh Kirschner on January 12, 2019 :: 12:16 pm

Is it possible the headphones are still connecting to your old device, so they aren’t showing up for the new ones? It might be easiest just to reset your Monster headphones and see if that clears things out to pair with your new Galaxy.


What are these devices

From Gavin Regan on January 11, 2019 :: 9:40 pm

When I pair my phone up with my vehicle I receive multiple devices with codes like 71:C7:74:F2:EE:C2.  It says cannot pair when I tap on these devices. I feel like they are govt issued. Not trying to start a conspiracy theory but has anyone ever seen multiple devices with these types of numbers and letters for their name?


Components of your vehicle's electronics system

From Josh Kirschner on January 12, 2019 :: 1:16 pm

The hexadecimal code you see can be used to determine the manufacturer of the device ( In this case, that appears to be from a company called U-Blox that makes automotive and other electronic components. Likely, these components are using bluetooth to communicate with each other for diagnostic and vehicle control purposes.


Hope somebody will put me out of my bluetooth generated misery !

From Jack on January 12, 2019 :: 10:12 am

Have a Samsung Galaxy S4 phone and, 
a headphone Sony MDR-ZX330BT

S4 detects the headphone , MDR.. name appears on the phone but…
When I press on this (headphone) name I get,after a few seconds, the message:
“Unable to pair with MDR-ZX330BT.
Incorrect PIN or password”

(By default, the headphone has the code 0000 from factory) .
On this phone model , S4 , there is no way to change a password or PIN, no place where this information could be found and changed!

Does anybody can help me,please?


phone Galaxy S4 do not pair with Sony MDR-ZX330BT headphones

From Jack on January 12, 2019 :: 10:26 am

S4 detects MDR… but pressing on this name I get the error message:
Unable to pair with   MDR-ZX330BT
Incorrect PIN code or password

The headphones have by default, from factory, the password 0000

On this phone model, there is no place where a password could be found and changed !

Could anyone help me please ?


Pairing transmitter bluetooth/ heapdhone discontinues after OFF of headphones

From Jack on January 18, 2019 :: 11:13 am

To the “headphone out” of my music player (has no bluetooth capability) I inserted a “dongle” bluetooth device. It pairs nicely with my headphones bluetooth.

Problem:after each OFF/ON of the headset
I have to redo the pairing ! 

Why ?
Could anything be done , to maintain the pairing after each OFF of the Headphones ?

Jack Cohen


Bluetooth speaker pairing problem

From Gourav on January 21, 2019 :: 7:20 am

I have potronics sound drum first it pair with my phone Honor 7X but now my phone Bluetooth device but not pair always show pairing problems….



From Paul Bruce on January 21, 2019 :: 9:24 am

My new Cubot Max gave me a christmas present
Before Xmas could connect to all my bluetooth items since christmas only one bluetooth in car & nothing else it finds & pairs but only connects to the one .
Have unpaired all forget all but no change



From Betty on January 27, 2019 :: 2:25 pm

Bluetooth will not stay on



From Anonymous on February 06, 2019 :: 7:41 pm

So, I recently broke my bluetooth headphones, so I went to the store and got the SAME brand, and headphones, I have done everything on this page but the new ones won’t connect, anyone know why?


Connection unsuccessful

From Bader on February 21, 2019 :: 10:41 pm

Good morning
I was trying to move some stuff from my ZTE to my new iPhone XR. And it’s always connection unsuccessful.. an when I tried to paired both phones together the iPhone says no connection.. there is anyway I Can move my stuff from my old phone to the new one ??
Thank you so much


Bluetooth and WiFi don't work

From Kalule on February 23, 2019 :: 6:52 am

Hi am kalule i recently bought a HONOR KNT-AL20 but its Bluetooth & WiFi can’t open have tried every step to set it up but still not working pliz what can I do to fix it


blue tooth

From John Grubenhoff on March 04, 2019 :: 6:25 pm



What speaker is your phone using?

From Josh Kirschner on March 05, 2019 :: 9:11 am

Check you phone when making a call on your hands-free system to see which speaker the phone is using. I find that if I initiate a call through my phone, I need to manually switch the sound to my car audio system, even if it is already connected to the hands-free system. If I initiate a call through the car’s hands-free system, things work fine.

If this is happening for you, I don’t have a quick fix other than to initiate calls directly from the car system and not the phone.


very helpful

From David Asbury on March 11, 2019 :: 6:07 pm

I was too close to my laptop.


Speaker stops

From Dale on March 12, 2019 :: 9:23 pm

I have a UE Mini Boom which I play music from my Android phone. Current phone Oppo A57, previous Samsung 3. In both phones the music will play for a varying period and then it stops. The speaker and phone are still connected and the phone still shows that the music is playing. If I pause the music on the phone and then start play again, the speaker starts playing again.
Have tried re pairing, distancing the two devises and a couple of other things.
Bluetooth works fine on my earbuds and in the car.
Ideas please?


Possibly sleep mode

From Josh Kirschner on March 13, 2019 :: 3:57 pm

The UE Mini Boom has an automatic sleep mode that shuts it down if it doesn’t sense any activity from your streaming device. Perhaps something is temporarily interfering with the streaming, causing the speaker to shut down, then it wakes up again when you stop and start the music. Unfortunately, I can’t find any way to turn off the Mini Boom sleep feature. If you contact UE support, perhaps they can provide a solution:


Not pairing

From Larry on March 13, 2019 :: 9:16 am

I have a bluetooth transmitter hooked to the optical output of my tv. When I put the transmitter into the pairing mode and try to pair my my Mpow or my HX 965 headphones nothing happens. The headphones have audio that say says pairing. Since there is no display except the ready for pairing light sequence I don’t know what I am doing wrong or should be doing. Any helpful ideas?


I have the same problem,

From Phyllis on May 15, 2020 :: 10:05 pm

I have the same problem, did you ever figure out what was wrong?


Earbud sound issues

From I hate Computers on March 14, 2019 :: 5:43 pm

Ok so after a lot of unnecessary rig-a-ma-role I finally got my ONN earbuds paired with my laptop… Both Items are charged, on, and connected according to my settings. Yet the sound is only coming form the laptops speakers and NOT The pared ear buds… I checked volume the ear buds are at max. Its like they are connected but the signal not transmitting from the laptop to the ear buds. At best they are only a foot apart so i know distance is not an issue. What could possibly be wrong here? (As an also… 2 times today my ear buds which I use on my phone all the time kept dropping the signal there as well.)


What are the Windows sound settings on your laptop?

From Josh Kirschner on March 15, 2019 :: 2:48 pm

If you right click the speak icon in your system tray and click Open Sounds Settings, or go Sound Playback Options in your System settings, what is the output device listed? If not Bluetooth, is it one of the options you can switch to?

As for dropping with your phone, if you have the earbuds paired to both your phone and laptop, it could be that your earbuds are trying to pair with both devices, creating disconnects when they switch from one to the other.


Unable to answer

From Daisy Mailhot on March 17, 2019 :: 7:19 pm

I am unable to answer my phone with out having my bluetooth.
Phone rings. I answer. Incoming caller can be heard, but can NOT hear me unless I have bluetooth.
I can receive text… but mine are not sending out. The phone is only 3 months old…..


Doesn't sound like a bluetooth issue

From Josh Kirschner on March 18, 2019 :: 10:54 am

I’m not clear what, exactly the problem is you’re describing, but it doesn’t sound like a Bluetooth issue. Are you saying that callers can’t hear you from the phone’s microphone, only when you connect a Bluetooth microphone/headset?

Ans the texting issue should have nothing to do with Bluetooth.

I suggest you take your phone to your local carrier store to see if they can take a look and help you determine what is going on.


My headphones have been connected before but arent

From Sam Blanch on March 23, 2019 :: 3:42 pm

So im trying to connect my headphones to my phone like i always do and they always connect but this time they arent, there full battery, visible and turned on please help


Unable to pair android samsung galaxy s5 with Toyota 2013 Kluger

From Rob Woodbridge on April 15, 2019 :: 1:43 am

Hi there, I have tried to pair these 2 items and download contacts from Phone. No Go . I entered 1 mobile number directly into car phone system and could ring it out but the other party would pick it up and couldn’t hear me talk back.

Surely there is an easier way. I have probably over 800 contacts work and private so need them all on.
Even toyota dealership could not make heads or tails of it.

Kind regards



From Helen on April 15, 2019 :: 7:09 am

HI I want to buy some tws earbuds which are V5.0 Bluetooth and my phone has V4.2 Bluetooth. I have asked several of the sellers if they will function properly with V4.2 Bluetooth mobile phone but I have received conflicting replies,so I’m none the wiser, can you please tell me if they would be compatible. Thx



From mary on April 17, 2019 :: 3:17 pm

Trying to get brydge keyboard to connect with IPAD. Bluetooth on IPAD is on but can’t use keyboard.



From Faridah on April 18, 2019 :: 7:35 am

I tried tips no 5 and it works. Tried ON and OF my Handphone and bluetooth OFF ON button but its still not working but when I tried OFF and ON airplane mode it works..great ..thank you very much


888a Gems Earbud won't connect to Bluetooth

From Carlina on April 19, 2019 :: 10:34 pm

I tried connecting to the Bluetooth but it won’t work. The earbuds is saying “connect successfully” but there is no name popping up on the Bluetooth list. The type phone I have is LG Fortune 2. Can you please help???


Are you sure they're not connected to something else?

From Josh Kirschner on April 23, 2019 :: 5:12 pm

I’ve had this happen when my headphones pair with my laptop instead on my phone. Are you sure they’re not connecting to another device?


i once paired my bluetooth

From brooke on April 26, 2019 :: 6:12 am

i once paired my bluetooth headphones to my galaxy s9 and i unpaired them and now the wont reconnect


Amplify Fusion wireless headphones

From Hester Fourie on May 01, 2019 :: 8:25 am

Worked fine with my phone. Accidentally press “M” and put on FM. Now I can use headset but a irritating buzz goes off every few seconds. Batteries fully charged.???


Won't stay connected

From Krystal on May 06, 2019 :: 2:56 am

I bought a Bluetooth speaker from home Depot called the VR3 Bluetooth megaspeaker bass booster portable Power bank.
Model VR650BBPB

For some reason I can connect to it but I when. I go to play the music it plays for a split then turns off from Bluetooth mode again I tried resetting it but no luck please help


not showing??

From anon on May 22, 2019 :: 8:01 pm

so my phone and my beats x used to connect with each other. however, earlier, i tried to connect them but my beats disappeared from my previously connected devices and it won’t show up on unpaired devices!! what do i do if it won’t even let me forget the device?


International Pairing

From Susan on May 23, 2019 :: 12:38 pm

I have been trying to pair a US iPad with a Mexican credit card reader without success. Is there something “geographic” about Bluetooth connections? I changed the iPad to. Mexican based iTunes address but that hasn’t helped. Anyone have any suggestions?


There is no geographic Bluetooth restriction

From Josh Kirschner on May 24, 2019 :: 7:56 am

There is nothing inherent in Bluetooth that would restrict a US device from connecting with a device from Mexico. Sounds like a general Bluetooth pairing issue of some type. Though it’s hard to say without knowing more about the device and pairing process you’re going through.


Lg Bluetooth headphones quit pairing with iphone suddenly

From Tracie Conant on June 04, 2019 :: 9:22 am

My Lg wireless headphones quit pairing with my Iphone7 suddenly after charging the headphones. I can’t get the phone to recognize the headphones at all. How do I fix this? These are my favorite headphones.


Did you follow advice above?

From Josh Kirschner on June 04, 2019 :: 11:04 am

Our tips above usually fix these pairing issues. Try numbers 6 & 8 first for the problem you’re having.


Yes I did

From Tracie Conant on June 20, 2019 :: 9:33 am

I tried both of these right away before asking for help. I think my headphones are junk. The blue light that says they are on and connected stays on even when they are off. They wouldn’t work at all though.


6S Bluetooth headphones not connecting to pc

From David Freestone on June 07, 2019 :: 6:38 am

I recently purchased a pair of 6S Just Do It Bluetooth headphones from a charity shop?
I then ordered a Bluetooth dongle for my pc?
The headphones pair successfully with both my iPhone 5 and iPad 2, no problem there.
I installed all of the up do date Bluetooth drivers for my pc.
I then switched on the headphones after a 12 hour charge, the lights flashed, i got the audio message saying that Bluetooth was now ready to be connected.
Unfortunately my pc did a search for new devices and couldn’t find my headphones?
I was wondering if i had done something wrong or is there a follow up procedure i should have done?
Please can you help me with this problem, i really would like to use these headphones?
Many thanks



Ear Buds

From Jim Pinelli on June 11, 2019 :: 2:04 pm

I’ve been searching the Internet and YouTube to see if your beds are compatible with my fire smart TV. I have tried several different options and how to connect it with out success. Is it because they are earbuds and they have to be


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