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How to Fix Bluetooth Pairing Problems

by on December 23, 2017
in Phones and Mobile, Computers and Software, Phone Accessories, Tips & How-Tos :: 462 comments

Bluetooth is a popular method of wirelessly transferring data between two devices such as your phone and your headphones, your media player and a speaker, or your iPad and a keyboard. It’s one of the most widely used wireless technology in the world, according to the Bluetooth Special Interest Group. More than 3 billion Bluetooth products that were expected to ship last year alone, and that number will likely almost double within the next three years.

Bluetooth is all great when it works. But if you’re someone who likes to play around with these kinds of connected gadgets, you know it can be frustrating when there’s a hang-up pairing the two. Here are some common causes of pairing problems as well as advice on what you can do about them.

Why Bluetooth pairings fail

Bluetooth depends on both hardware and software to work properly. So if your devices can't speak a common Bluetooth language, they won’t be able to connect.

In general, Bluetooth is backward compatible: Bluetooth devices supporting the Bluetooth 5 standard, announced last year, should still be able to pair with devices using, say, the ancient Bluetooth 2.1, launched back in 2007.

The exceptions are gadgets that use a low-energy version called Bluetooth Smart, which works on a different protocol than older, or "Classic" Bluetooth devices. Bluetooth Smart devices are not backward compatible and won't recognize (or pair with) older devices that support Classic Bluetooth. (For example, an old Sony Ericsson phone sporting Bluetooth 3.0 won't be able to connect to a Bluetooth Smart device.)

However, if a device supports Bluetooth 4.0 (in some cases), 4.2 (in most cases) or 5.0 (in most cases), it should recognize both Bluetooth Smart and Classic. Bluetooth 4.0 devices will be officially labeled Bluetooth Smart Ready. In the case of Bluetooth 4.2 and 5, it's expected.

Gadgets that commonly use Bluetooth Smart include personal health gadgets such as fitness bands or heart-rate monitors. These gadgets will only pair with a smartphone or tablet that also uses Bluetooth Smart – or are Bluetooth Smart Ready.

Most smartphones are Bluetooth Smart compatible. That includes iPhones running iOS 7 and newer, Android phones running 4.3 or newer, Windows Phone 8.1 devices, and all BlackBerry 10 devices. Ensure your phone is running the latest version of its operating system – but if your device isn't new enough to run relatively current software, you may not be able to pair it with that fitness band.

Devices also come with specific Bluetooth profiles. If Bluetooth is the common language connecting devices, you can think of a profile as a dialect associated with a certain use. For example, you probably aren't going to be able to connect a mouse and a camera because a camera doesn’t support the Human Interface Device Profile. But if both a mobile phone and a wireless headset support the Hands-Free Profile, you should be able to pair them.

However, if the pairing failure is a matter of user error, there are steps you can take to get your devices happily communicating with each other.

What you can do about pairing failures

1.  Make sure Bluetooth is turned on. You should see the little Bluetooth symbol at the top of your phone’s screen. If you don’t, go into the settings to enable it.

2. Determine which pairing process your device employs. The process for pairing devices can vary. Sometimes, for example, it involves tapping a code into your phone. Other times, you can just physically touch your phone to the device you want to pair it with. Or in the case of the Bose SoundLink, you only have to hold down a button on the speaker to pair it with a phone.

If you’re not sure how to pair a device, refer to its user guide; you can usually find one by searching online.

3. Turn on discoverable mode. Let’s say you want to pair your phone with your car’s infotainment system so you can enjoy hands-free calling, texting and navigation. First, go into your phone’s settings and tap on Bluetooth; doing so makes the phone visible to the car. Then depress the buttons on your car's infotainment system, usually on the steering wheel or center stack, to get it looking for the device.

Once it finds your phone, the car may ask for a numeric code you need to confirm or input on your phone. After you do so, the devices should be paired. Keep in mind your phone or your car may only stay in discoverable mode for a few minutes; if you take too long, you’ll need to start over.

4. Make sure the two devices are in close enough proximity to one another. While you wouldn’t think someone might try to pair an iPad with a keyboard if the two weren’t sitting right next to each other, it’s probably worth noting that you should make sure any devices you're trying to pair are within five feet of one other.

5. Power the devices off and back on. A soft reset sometimes can resolve an issue. With phones, an easy way to do this is by going into and out of airplane mode.

6. Power down likely interferers. Say that faithful Bluetooth speaker usually connects to your partner's smartphone instead of yours. If you're having trouble pairing your phone with the speaker, it could be because the speaker is trying to activate its usual connection. Some older devices are very simple. They just try to connect with the last thing they paired with. If a Bluetooth device was previously paired with something else, turn off that other gadget.

7. Charge up both devices you're trying to pair. Some devices have smart power management that may turn off Bluetooth if the battery level is too low. If your phone isn't pairing, make sure it and the device you're trying to pair with have enough juice.

8. Delete a device from a phone and rediscover it. If your phone sees a device but isn’t receiving data from it, sometimes it helps to start from scratch. In iOS settings, you can remove a device by tapping on its name and then Forget this Device. In Android settings, tap on a device’s name, then Unpair. After removing a device, start at step 1 on this list.

9. Get away from the Wi-Fi router. Another potential obstacle to successful pairing is interference from devices that use the same spectrum, such as your Wi-Fi router. “Wi-Fi has been designed to cope with this, but it might not be a good idea to have your devices directly on top of the router,” Powell says.

10. Move away from a USB 3.0 port. “Interference from USB 3.0 is also possible,” Powell says. Newer laptops, for example, often have the higher-speed USB 3.0 port, so if the connection isn't happening, try pairing your Bluetooth gadgets away from the computer.

11. Make sure the devices you want to pair are designed to connect with each other. Whether it’s a headset, speaker, mouse, keyboard, camera or something else, your device has a specific profile that spells out what it can connect with. If you’re not sure, check the user manual.

12. Download a driver. If you’re having problems pairing something with your PC, you might be lacking the correct driver. The simplest way to figure this out is to do an online search for the name of the device you’re trying to pair along with the word “driver.”

13. Update the hardware’s firmware. Some automotive audio systems have been known to not pair with phones because the Bluetooth drivers in these systems didn’t work with Bluetooth 4.0. If you’re not sure how to get the latest firmware for your hardware, check with the device manufacturer.

14. Limit data shared between devices. Android and Windows devices let you choose the information you share between devices. So, for instance, you can choose to share phone audio, media audio, contacts and text messages with your car. If you don't need to share all of the data, deselecting one or more of the types of information may enable the devices to pair. 

For Android devices, go to Settings > Bluetooth and select the device. If there are options to select, they will appear. For Windows, go to Control Panel > Hardware and Sound > Devices and Printers and right click on the Bluetooth device in question. Then select the Services tab to choose which types of information to share.

15. Clear the Blutooth cache (Android only). Sometimes apps will interfere with Bluetooth operation and clearing the cache can solve the problem. Go Settings > Backup and restart > Reset network settings. 

Not all wireless devices use Bluetooth

Keep in mind that not all wireless devices use Bluetooth. Alternatives include the Wireless Gigabit specification, Wireless HD, ANT+, ZigBee, NFC as well as Wi-Fi Direct. These other technologies typically won’t work with your phone, tablet or PC without some kind of additional hardware.

We hope this guide has helped you with your Bluetooth pairing problems. If you know of any tip we've missed, share in the comments below!

Updated on 12/23/2017

[Image credits: Bluetooth searching for networks vis BigStockPhoto, Bluetooth devices with phone via Shutterstock]



Discussion loading

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disconnecting bluetooth audio

From terrandroid on January 26, 2015 :: 2:30 pm

I have paired my galaxy tab gt-p6210 with computer, my goal was to listen my music over my pc speakers with my tab. When i manually try to turn on bluetooth media audio on bluetooth settings in my tab it connect’s but immediatly it disconnect’s again and i can’t get it to work. I also have a galaxy s3 and with that it works perfectly. Tried everything, make new bluetooth connection, factory reset the tab, nothing! Really hard to find the right answer on the internet to. Im out of options right now. Hope anybody could help. Thanks.

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Inateck Bluetooth speaker BTSP-10

From Steve Mahler on February 04, 2015 :: 9:42 pm

Just purchased the Inateck Speaker and in trying too pair with my Nexus4 phone is like trying to get the toothpaste back in the tube . My phone finds the speaker and either I can pair it or cancel, but every time I try to connect it gives me new numbers to enter, that is where the problem lies as it wont let me enter any numbers in my phone,What am I doing wrong, Could someone point me in the right direction? Any help would be better than what is happening. PS (the only reason I bought the speaker is to use off my phone) Thanks in advance

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BTSP Inteck Speaker

From Steve Mahler on February 04, 2015 :: 10:57 pm

Just to let you guys know that I finally solved my problem . It seems like my phone was always trying to pair with another Bluetooth system in my home .As soon as I disconnected that my phone found the Inteck.  Sorry to bother anyone ,You all have a great day

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It's no bother

From Josh Kirschner on February 05, 2015 :: 9:59 am

I’m sure many others are facing the same types of issues, so helpful to know how you resolved yours.

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Bluetooth

From Mesay on February 11, 2015 :: 1:59 pm

Hello there, First of all 10Q for your help. I have problem with my laptop bluetooth. It couldn’t be discovered and couldn’t find any device since i purchased it. Please if you have solution for this notify me.

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Logitech pairing probs.

From Billy on February 14, 2015 :: 5:39 am

I have a Logitech Model: S-00096 (Z515) Bluetooth speaker. It is paired with my HP Windows 8.1 laptop. When I turn the laptop & speaker on a second time, only the laptop speaker works.        The Logitech speaker still shows as paired. I have to remove the speaker then re-install it to get it to work.  I was under the assumption that when I turn them both on again, the speaker is automatically picked-up by the last device that it was paired with. As I am a PC novice, would you make your reply concise please. Thanks bundles.

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Is your laptop the only

From Suzanne Kantra on March 04, 2015 :: 9:27 am

Is your laptop the only device your Bluetooth speaker is paired with? Even if the pairing is still in place, both devices need to know you still want them to connect. So if your laptop wasn’t the last device to pair to the speaker or you paired you laptop with another Bluetooth device, that could be the problem.

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cell to car pairing problem

From raymond genovese on March 03, 2015 :: 9:00 pm

Using pantec hotshot phone it pairs to the car ok but when I get to a distance of approx. 5o yards cell phone freezes I have to take battery out of phone to use it .Any help would be appreciated driving 13 camero has a good phone set up Thanks

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UE Boom does not connect after firmware update

From Steff on March 04, 2015 :: 5:28 am

hello,

I bought a second UE boom two weeks ago and made the lastet firware upgrade. Since then I have lots of connecting problems with my IPhone 5s. The second UE boom is shown on the Bluetooth devices but no connection is made.
Is there a way to downgrade the firmware or reste the firmware to factory settings?
or what else could be done to get my UE boom working agin? (The common advice for pairing problems did not help)

Thanks

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It doesn't look like you

From Suzanne Kantra on March 04, 2015 :: 9:08 am

It doesn’t look like you can revert to the previous firmware (http://www.ultimateears.com/en-us/boom/support). 

Do you have the UE Boom paired to more than one device? It can be paired simultaneously with two devices, so you can easily switch between them. If so, you may want to try unpairing from all of the devices and then repairing, starting with your iPhone 5S.

Otherwise, you may want to try their support number They do list a support number you can call: 646-454-3200.

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I have had the same problem

From Sophie on April 06, 2015 :: 1:24 pm

Hi there, I have also just updated my two UE Booms and now cannot pair them with either my iphone 5s or my macbook pro. I’m glad to see it isn’t just me, but am very frustrated. I’ve sent UE Boom a facebook message as I’m not in America so can’t ring the phone number, but am very interested as to the reason it isn’t working.

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hold Volume - and power

From Alice on April 06, 2015 :: 1:55 pm

If you hold the Volume down (-) button and the power button for 10 seconds you will hear a noise meaning the UE Boom has been reset. when you try turning them on next they will search for devices to pair with and should work.

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Awesome advice. Worked first time,

From Gary Hambleton on February 12, 2016 :: 5:46 pm

Awesome advice. Worked first time, have spent days trying to sort.
Thanks.

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Thank you!

From Eric on November 24, 2016 :: 10:14 am

This worked. If you have the Boom try this first!

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Thank You

From Kenneth L Dowling on November 11, 2018 :: 12:10 pm

After hours of frustration, found your post and it worked for my 4 ue booms, Why isn’t this on their website?

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Bluetooth connections

From Tammy on November 11, 2018 :: 3:23 pm

You are very much welcome. Have a great and blessed day!!!

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CONNECTED AT FIRST SIGHT... NOW GONE FOREVER...

From Trangela on March 22, 2015 :: 10:23 am

I tried to connect my LG G3 (4.4.2 Andriod version) to my Targus Bluetooth stereo earphones (Bluetooth 3.0 version) but for some reason it couldn’t connect or detect each other.. At first, it worked and they found each other but then, one day they stopped connecting and couldn’t detect one another. I tried powering on and off both devices, no luck. I paired the earphones to another phone (Samsung Corby) and it worked. I tried pairing my phone to the Corby and it worked as well. Then, on the Corby, I made it forget the earphones and turned off the bluetooth so that the earphones could pair with my G3 and it STILL does not work to this day. PLEASE HELP ME ;-;

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Unable to Pair my devices

From Cris on April 22, 2015 :: 12:25 pm

I have a Samsung Galaxy S3 phone and I just bought a Targus Bluetooth Stereo Headphones TA-51EB-BT.  I have never used bluetooth before.  From what I have read above the two devices must not be compatible due to operating systems.  Is there a way to change the system in the phone to accommodate the headphone?  The phone just upgraded and everything changed on the phone.  It was a Samsung upgrade.  I am surprised that it was not upgraded enough to accommodate the headphones.  What can I do to fix this short of getting a new phone?

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Your headphones should be compatible

From Suzanne Kantra on April 22, 2015 :: 1:15 pm

Your headphones should be compatible with your Galaxy S3. Does your Galaxy S3 find any Bluetooth devices when you search for devices in the Bluetooth settings menu?

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I haven't tried anything else.

From cris on April 22, 2015 :: 3:12 pm

I haven’t tried anything else.  Don’t own anything else.

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Communication between iPhone 6+ and Chinese GPS DVD

From Evlio on April 22, 2015 :: 5:27 pm

I have an iPhone 6+ and in my car a Chinese GPS DVD in dash that works with Windows CE 6.0.
The pairing process between both is good and no broken.
I can make calls to everyone without any problem that i can talk and hear fine.
But when i received a call phone during travelling and i want to answer (clicking in the right icon in my car device) an error message always happen and there is no way to make the communication.
This issue is happening when my wife that has an iPhone 4 wants to call me, but it also happen when my kids (that have iPhone 6) wants to make me a call.
What will be really happening?. May somebody help with this?.
Best Regards.

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Problems when i received an incoming phone

From Evelio on April 22, 2015 :: 5:35 pm

I have an iPhone 6+ and in my car a Metra MDF-7873-1.
The pairing process between both is good and no broken.
I can make calls to everyone without any problem that i can talk and hear fine.
But when i received a call phone and i want to answer (clicking in the right icon in my car device) an error message always happen and there is no way to make the communication.
This issue is happening when my wife that has an iPhone 4 wants to call me, but it also happen when my kids (that have iPhone 6) wants to make me a call.
What will be really happening?. May somebody help with this?.
Best Regards.

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Not helpful

From brandy on April 25, 2015 :: 9:52 am

none of this was useful.

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tab s vs platronics fit

From Tom Latimer on May 09, 2015 :: 2:50 pm

I got a new Samsung tab s, it isn’t detecting my platronics sport headset. My tab s wont detect any other bluetooth devices. Bluetooth is on, on everything. Please help.

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thanks alot

From Jeremy Warren on May 21, 2015 :: 10:07 pm

I bought a Bluetooth keyboard to go with my tab 4 and it showed everything should be paired perfectly however the keyboard was not responding so I tried the airplane mode on and off and re paired the device and it works thanks so much I had to Google my issue to find you. Thanks again very happy.

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You're welcome.

From Josh Kirschner on May 22, 2015 :: 8:35 am

Glad our tips heled you to resolve your issue!

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Bluetooth fine but phone speaker gone

From Wikky on June 01, 2015 :: 4:43 am

My phone pairs automatically when I enter the car and disconnects when I leave it but the phone peaker then stops working. I don’t hear any ring tone if someone calls and if I make a call, I can’t even hear the other person’s phone ringing. What am I doing wrong?

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blutooth on my blu studio 5.0 c hd

From Rebecca Blackmon on June 01, 2015 :: 7:27 pm

Could someone please tell me why I can not sync anything to my Blu Studio 5.0 c hd smart phone.

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Article not helpful at all because..

From Aaron on June 16, 2015 :: 4:55 am

Article not helpful at all because I need to know why a bluetooth connection (to speakers via a Logitech BT Adapter) that worked yesterday won’t work today, with no change, except that I connected my MacBookPro to a different speaker, one which does not need an adapter.

Bluetooth is a damn headache, a matter of luck. I’ve returned quite a few bluetooth devices, because not even the electronics shop assistants could help.

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Bluetooth problem in Samsung S6 and JBL speakers

From Sreekanth on June 26, 2015 :: 3:47 am

Recently bought a Samsung S6, trying to connect to JBL Bluetooth speakers. JBL is being detected in the Samsung and even the pair is ON, however, not able to play the music in JBL speakers. is there any activation process??

Reply

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Have you tried turning the volume up?

From Josh Kirschner on June 26, 2015 :: 7:18 am

I know of at least one speaker that sets the volume all the way down when it is first paired with a new device. Have you tried turning the volume up on both the speakers and in the phone’s bluetooth settings?

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Bluetooth version mismatch

From Sreekanth on July 01, 2015 :: 10:57 pm

Is there a way to connect the JBL speakers with Bluetooth version 2.6 with Samsung S6, Bluetooth version 4. want to play the music from S6 on JBL speakers

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Cant pair my Samsung Galaxy A5 with my cars's tv

From Salman Rahaman on June 27, 2015 :: 9:12 pm

Well its been a week since i couldn’t connect my phone with the car’s tv,that day i connected it with my Tv and later on i disconnected it from my phone directly instead of using the tv and since then it is unable to connect. I went through your procedures but when i connect it to my tv and pass key shows i try to pair but then it says unable to pair and a new Passkey pops up i connect it with that but the result is still negative.
Please help, its been only two months since i bought the car and not able to connect it with my phone is devastating.

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Won't work with 2 monitors

From Patrick on July 19, 2015 :: 5:56 am

My bluetooth headset pairs fine, but when I use two monitors, sound goes through the second monitor instead of the headset. Any way to fix this in the settings?

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Iphone/car bluetooth

From Alice on August 02, 2015 :: 6:51 pm

I have always been able to connect my iphone 4with my car until recently.  Now I can long longer get the Bluetooth to turn on on my phone.  Any suggestions???  All is does is the gear little icon just keeps spinning and spinning Without it being on it will NEVER connect to my car.  Thank you

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Did you follow the steps in our article?

From Josh Kirschner on August 04, 2015 :: 4:35 pm

I’m not clear from your comment whether you can’t get Bluetooth to turn on on your phone and you can’t get it to connect once on. If it is a connection issue, follow the steps above and see if that works. If Bluetooth isn’t turning on at all, I recommend you back up your iPhone and then do a factory reset.

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Bluetooth won't turn on, nor wil Wi-Fi

From Alice on August 04, 2015 :: 4:51 pm

Hey Josh, thanks for the idea.  It is my phone that the Bluetooth will not turn on on.  NOW….neither will my Wi-Fi…..I would back up, but no Wi-Fi…it would do it automatically if I had Wi-Fi…...so..any other thoughts??

Thanks

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Backup via a cable

From Josh Kirschner on August 04, 2015 :: 5:27 pm

If you have’t backed up to iCloud in a while, you can backup to iTunes your computer via the cable - plug it into your USB drive. But if you recently backed up to iCloud, then backing up again isn’t as important. Do the reset and see if that takes care of your issues.

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No change

From Alice on August 05, 2015 :: 11:21 am

Did the reset….no change.  Wi-Fi will still not turn “on” on phone nor will Bluetooth.  Sometimes I just HATE technology!!

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Looks like this may be a known issue

From Josh Kirschner on August 05, 2015 :: 6:53 pm

Found this thread on the Apple Support forum where it looks like Bluetooth and Wifi cutting out on iPhone 4S is a known issue: https://discussions.apple.com/thread/4996984

If you’ve already followed all the steps suggested in the thread, you will probably have to take the phone in for repair. Hopefully, Apple won’t charge for the fix or won’t charge much. Else, you’re better off getting a new device.

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Wi-Fi and Bluetooth won't turn on on iphone 4S

From Alice on August 08, 2015 :: 6:57 pm

Thanks Josh.  I appreciate your assistance.  looks like I need to find the closest Apple store!!  I had search multiple sites and never saw that on the Apple site.  Thank you.

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Bluetooth radio

From Brenda on August 24, 2015 :: 5:03 pm

Is there a Bluetooth radio I can pair my Bluetooth headphones for privately listening ?

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Bluetooth pairing problem

From Jigar on August 27, 2015 :: 4:08 am

Please help me to connect my Iberry Auxus one moble to wireless Bluetooth headset device (syska brand).
I trying to connect but he didn’t shown on my mobile. And after some time blibk msg that no any device found connect.

Please advice me to connect Bluetooth headset device on my phone.

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waste of time

From dave on September 01, 2015 :: 2:30 pm

windows laptop and windows phone both os 8.1 gave up trying to get the passcode from the phone accepted, what a load of crap bluetooth is, or is it windows? life too short for this nonsense.

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Vodafone SmartTab 3G doesn't see bluethooth headset

From Cynthia on September 06, 2015 :: 4:50 pm

Hi. I have a Vodafone Smart Tab 3G I’m trying to pair with a Bluetooth headset; I find the headset that came with it cumbersome to deal with. My tab foes not see the headset at all. I’ve tried the aeroplane mode etc and still nothing. Your help I’ll be highly appreciated.

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PSYC headphone dont work with bluetooth CSR4.0

From Morgan O Neill on October 15, 2015 :: 8:54 am

I had a cheap bluetooth adapter ,it worked fine with my PSYC headphones ,losing sound every now and then. I decided to get the Dynamode CSR 4.0 for better quality. Problem is it doesn’t pick the Headphones,the image of the headphones even vanishes in the sound.After trying everything I put back in the cheap bluetooth adapter and the headphones reappeared .I don’t understand. I am using windows 10.Can anyone help please.Thanks in advance .
Morgan

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Samsung S4 & UE Boom

From Michael Gledhill on October 30, 2015 :: 1:05 pm

My Samsung S4 & UE Boom have the latest firmware, but (very) often, they connect, but no music comes out of the speaker.

Each time, I need to soft-reset the phone for the Bluetooth speaker to work.

Simply putting the phone into Airplane Mode and out again isn’t enough.

(Sigh.)

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Bluetooth starting and quickly stops

From Sprinkler Man on November 01, 2015 :: 5:37 pm

I turn the headphones on and get a balloon that says connected to Bluetooth and they play. Then another balloon pops up and says connected to Bluetooth stereo gateway and the sound stops and doesn’t switch back to laptop. I remember giving a “gateway” permission switch initially but to save my life I can’t find it again. Win 8.1 on an ACER Aspire V5-552p-x617…laptop has bt4.0 and JVC headphones has 3.0 I believe. HELLLLLP! thx for any help you can be. me

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Samsung Galaxy S4

From Kaitlyn on December 14, 2015 :: 9:03 pm

I want to pair my Tzumi headphones with my Samsung Galaxy S4… I’ve tried everything. Is there any way to fix this? Is there some upgrade that needs to be done?

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AMAZING!!

From Callie Baumgartner on December 21, 2015 :: 2:12 pm

I have been so frustrated for the last week with why my band will not pair with my phone and finally today I’m hoping I have found a solution. I went into settings, apps and started from the top force stopping them and all of a sudden my band paired and my info was updated. Hoping this is the fix!!

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